AT&T

The store was supposed to open at 10 on Sunday morning. It was not open at 10:20. Later, I took in two phones for exchange. I did not know the number on one, and the clerks told me that it could not be accessed on the model that I had. My daughter emailed me that I should look under «Settings» «Phone Info.» The number was on the phone. The clerks are nice, young, and inexperienced.

Be careful! I was completely lied to by an agent here saying I was eligible for an upgrade for a new IPhone and would be reimbursed $ 25 a month for a new iPhone 6s Plus. Total lie! I later called AT&T and was told this was false information.

The rudest, most unhelpful customer care ever experienced. I went in to ask just a couple questions about my plan and upgrade my phone. The sales representative was curt and hardly answered any questions. When I asked to explain the difference about alternative plans available he said: «I already told you» (which he didn’t) with an attitude like I was being annoying or something. As we were discussing options, my phone died, so I asked if I could quickly charge it, and, believe it or not, he said «no, you can’t charge it here». The manager overheard and tried to address the situation by talking to this Neanderthal privately but he just appeared to be an unprofessional, rude person, even with his boss. Just baffled and definitely not returning and not recommending this store to anyone.

After a stressful day with Apple and a different att store I came here last minute still trying to remedy an issue. This location was busy and the waiting time was long. I was worried they wouldn’t have time to help me before their closing time considering how busy they were but I sat down and waited and no one told me otherwise.
Jonathan was the sales associate that assisted me. He was calm, efficient and nice. I love professionalism. Whom I assume was his manager was a little over enthusiastic but I appreciated the fact that he checked in on us to make sure things were going smoothly.
I was able to fix the issue and all was right with the world: D
yay

Had 12pm reservation there, was seen at 12:30. A lady that came in after me was seen before everyone else in line, probably because she was being persistent and annoying and they didn’t want her hanging around.
Anyways — I needed to port my number from Verizon to AT&T. Simple enough, right? Wrong. I have a Galaxy S4 and it’s unlocked with Verizon (Verizon does not lock 4G phones). HOWEVER, ATT failed to tell me that Verizon and ATT use different technology (VZW uses CDMA and ATT uses GSM). So after they happily ported me to ATT, my data did not work. The rep that was helping me said he put all the «APN» details in to connect to the ATT data, but it wasn’t working. He then assured me they were all set from their end and to go to the VZW store a few blocks away to sort out my phone. VZW explained the difference in technology and that my S4 would not get 4G data with ATT; I would need to get an ATT branded phone.
I walked back over to ATT and figured I would just sign up for a 2-​year contract to get a discounted smartphone where data would work on the ATT network. BUT WAIT — they have a rule that if you bring over your own device, you’re not allowed to sign up for a 2-​year contract for another 6 months! [sarcasm] EXCELLENT JOB explaining this before switching me over [/​sarcasm]. Now I’m stuck in a limbo zone where my data doesn’t work and I would have to buy some ATT phone from craigslist/​ebay/​retail somewhere for tons of money since I can’t sign up for a 2 year plan and get a discounted phone. If you literally throw your phone into the gutter and don’t bring it with you when you port over your #, you can sign up for a 2 year plan. I’d love for an ATT rep to contact me and explain the logic behind this rule because the rep shrugged when I asked.
Frustrated, I went home and started looking up phones on CL but unsurprisingly, half of them were scams. I then googled my issue and after 10 mins of searching forums, I figured out how to activate the H+ or HSPA network that ATT uses by altering my phone’s APN (access point name) — something the rep was trying to do but failed at. My phone now gets H+ data, albeit slower than 4G (I did a speedtest). I guess I’ll bear with it until my 6 month «screw you» window is up. All in all, awful experience and I feel like I did half the work. The wireless carrier store experience continues to live up to its reputation.
ATT — learn to do things properly or educate your customers before switching them over half-​assed and leaving them high and dry.
People reading this review with similar problems — feel free to google your issue (there are plenty of forums that have good APN settings) or send me a message and I’ll be happy to help.

going to the cell phone shoppe is on par with going to the dmv aka it’s not a great time. however, today i visited this at&t wireless location and actually did have a great time. no, i am not gonna hang here on the weekends, but it was easy, breezy and painless. big ups to andres for helping me upgrade my mobile piece. when am i going to stop ‘needing’ the latest iphone? hopefully one day i realize material possessions don’t equate to eternal happiness, but that’s another issue entirely.

Uh, no.
It’s Tuesday, the 16^th. Walked in there with my wife a WEEK AGO SUNDAY. Ordered new iPhone 6.
Taptaptaptaptaptap…
Not even close to being here. I guess we’re lazy… coulda just gone to Apple in Soho or Meatpacking and walked out with a phone, but iit was a nice fall day and a 3 block walk to this place so…
taptaptaptaptap…
It’s not like the phone hasn’t been out for a while. I guess they don’t stock em so they don’t get swiped.
Yeah, the young woman that helped us was great… personable, knowledgeable, etc… but the bottom line?
We ordered the phone NINE DAYS AGO.
Ordered an embroidered canvas bag from LL Bean last nite online.
It already shipped.
Ordered a gift from J Crew online. Perfection every step of the way.
Did I mention that it’s been NINE DAYS and ATT can’t get it together to get us a phone???
Next time? Go to Apple.

We use them a lot for both personal and business needs. They are great and they go above and beyond to please customers. I recently ordered an iPhone that was lost in the mail and not the fault of AT&T or the store. The manager of the store, Steven, went above and beyond to replace my phone without me even asking him to. I highly recommend using this store.

Very slow service, got impression nobody really interested to help you, waiting 30 min and by mistake the person in the line after me was served instead of me, after waiting another 10 min, i found out that customer service not able to help me, i was suggested to call AT&T support-​very bad experience

DONT GO. AT&T Company store located on 200 5^th Ave.
THE MANAGER, STEVEN, IS IRRESPONSIBLE AND DISRESPECTFUL
When I got my new phone, an agent (i forgot his name) asked me to get AT&T United (internet sharing unit) for FREE. he said i dont need to pay anything for 2 years since I got an extra discount on my bill.
When I got the bill, it CHARGED ME about $ 70 with the activation fee!!!
He didnt explain me about the activation fee or monthly charge. He said its FREE.
I went to the store, an agent said, I need to pay $ 35 to RETURN the unit
and they cannot do anything with the bill so I need to call the customer service to take care of it… I tried to be patient.
I PAID EXTRA $ 35, returned the unit and called the customer service.
They said they could waive a half of the charge (like $ 40) and the store can waive the rest of it. I was talking on the phone with a manager at the customer service. I went back to the store because the agent and manager at the store said they CAN’T do anything with the bill. I asked the manager at the customer service to talk to the manager at the store about waiving the fee. As soon as i asked the manager at the store to talk to the manager at the customer service on the phone about waiving the charges, he said,“Okayokay… Ill waive the half of it.” Wat the…
He avoided his responsibility and duty at first and now he faced the situation because of the manager at the customer service!!! He also refused to talk to the manager at the customer service and deducted only $ 16 (not even the half) for the usage for the days that I have had the unit.
I could not go to my work because of this and I spent more than 2 hours to resolve this problem, but the manager at the store, STEVEN, did not even apologize to me.
SO RUDE, IRRESPONSIBLE, AND DISRESPECTFUL!

After talking with at least 5 different reps on the 1 – 800 number and two brick-​and-​mortar stores, I finally got the job done. I won’t bore you with all the details because it was really complicated, but it involves porting a reseller number into an AT&T account in the National Business Market (told you it was complicated). I agree with the other reviewer about there being a difference between stores. If you have the chance go look for Joe at this store — he was a big help to me in resolving my seemingly unresolvable issue.

Wow, there really is a difference between stores, even at the corporate level. The other places I called demonstrated an incredible ignorance of basic technical knowledge regarding their products, as well as a lackadaisical attitude towards service.
This store, though, was great. From when I called and got Rob, a manager, who told me to «come in and we’ll figure it out for you,» to Joe, the sales person, I had a great experience and walked out happy.
There’s a whole different culture in this store and I will definitely be back.

I’ve been to this AT&T store SO MANY DANG TIMES for so various reasons, and they’re always spot-​on every time[1].
My wait times vary, but that’s expected. Whenever I’m helped, it’s always with a positive, professional attitude, and I’m typically leave happy without issue. Whether I need advice on a piece of equipment, a plan update, or a SIM card switcheroo, they’ve got my back, or can send me to someone who does (like their service center near Koreatown).
[1] Obviously I’m not reviewing AT&T’s actual service, which wouldn’t make sense to write about on their brick-​and-​mortar location.

I went here last week with a stack of iPads with non functioning sim cards. Not only did they sort out new sims, but also helped me install and test them all. Joe was fantastic and nothing seemed too much trouble.
Well done guys, it was a great customer service experience.

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

I needed a new sim card that supports 4G LTE. I initially went to a non-​corporate store and he wanted $ 25 for a sim card but suggested going to a corporate store to get it for free.
Service: ⁵⁄₅
–Wow. Super impressed with their customer service! I walk in and was immediately greeted. I explained my situation and rep Soudaphone started immediately at processing my request on an iPad. The whole process took maybe 10 minutes at most though I stayed and chatted with Soudaphone for a good 30 minutes.
–Overall I’m very pleased and happy with the service I received at this location.

This is really a review of an employee at the store more than the store itself. Had the best experience here with Justin! He is the best phone guy there is. He hooked me and my husband up big time.
Not only is he super friendly and cool, he is extremely helpful as well. My husband had an ancient phone that’s screen was busted and even though he has verizon, Justin was so cool and salvaged all his contacts!
It was great, here Justin was just helping him out as he upgraded me to a new phone. He also gave us the last set of phone cases that were on sale (3 for $ 5). I highly recommend going to Justin for any of your AT&T service needs!

Great customer service from Justin!
I came in with my wife a couple of weeks ago because she was getting a new phone. While helping her, Justin overheard me say that I was disappointed that the Verizon store wasn’t able to transfer the contacts from my old phone to my new one, which I had bought earlier that day.
Justin was gracious and skilled enough to successfully transfer my contacts from old to new phone even though I’m not even an AT&T customer! Extremely knowledgeable and personable — one of the best customer service experiences I’ve ever had.

Happy to report a fantastic customer service experience at this store. I went into the store at my wits end because my phone was completely crapping out on me with cell reception. I could barely make a call– especially in my apartment– where it’s most important! Jose J greeted me immediately and quickly got to work on my problem. I ended up upgrading to the iPhone 5, but while in progress with the transaction the manager, Gabriel G, approached us and commented that he had overheard that I could not make calls from my apartment, so he offered me a free Microcell.
Both guys were extremely nice and very helpful, efficient, and most of all– they listened to what I needed! A nice change from the typical experience. I will continue to return to this particular store in the future.

Remember Cingular? I used to love being a Cingular customer.
Then AT&T subsumed them, I was sure the good days were gone forever. Largely, I’ve been right. AT&T stores in the city are usually full of unhelpful grumps who prefer sentences as short, and smiles as minimal, as possible. Having made the errand to the store, I’ve as often as anything been directed to use their phone to call customer service, a part of the company that thoroughly mystifies and infuriates me.
Enough background. I loved this AT&T store. Their Apple-​like check-​in system was efficient and organized, the employees knew what they were talking about, and seemed eager to bestow their knowledge upon customers.
Soudaphone, the lovely Laotian sales rep, even helped uncover a discount through work I hadn’t known about. She was richly informative and friendly. After setting up my new Samsung Infuse, she took another five minutes to go through her own phone with me, comparing and suggesting apps she likes best. The good days are back.