Armani Exchange

Friendly Staff! The girl named Amanda who works there is extremely helpful and sweet. She brought us the sizes we needed and answered any questions my boyfriend and I had. If you go shopping there, be sure to ask for Amanda.

Store has a great sale. Able to find 3 tees with Armani logo. That’s all I wanted. Staff was dressed up and looked «cute» but was just in the way and not helpful!

I’m a big fan of A/​X and this location has become my preferred location to indulge myself. The employees are very helpful and aren’t pushy which is a plus !!

I really enjoyed my shopping experience here. The salespeople were attentive and helpful. This was on a busy Sunday, and to receive personal assistance when I was exhausted from a day of shopping was great. The nice, cute guy at the door asked another cute and, more importantly, respectful Italian salesguy to help me out. Both of these gentlemen suggested some really nice outfits. At some point, I felt embarrassed that the Italian salesperson was holding my jacket as I was trying on outfits. I just felt the guy shouldn’t have to follow me around the store — it had already been 30 minutes, so I said I would find him when I need help. I know these guys were being nice for their work or to get some sort of recognition. However, it isn’t easy to mask impatience or annoyance. And Tommy and the Asian-​American guy who greeted me seemed to genuinely like their work. I didn’t have such a shopping experience in Dubai, Milan, or Rome, and I am looking forward to returning here with my long shopping list.

For some reason, I think I have a disease called SALE. Every single time I step into this store, I’m drawn to all items that are 50% off. It’s not that I’m a cheapskate but I would rather shop smart than throw my money away.
The customer service and the assistance that shoppers receive at this particular location is not found in many stores. The sales clerks working the floor are very courteous and are more than willing to help you find the size you desire or at resolving your dilemmas in attempting to buy the entire store.
I have shopped here on numerous occasions and have received the same quality of customer service every time; it’s absolutely stellar. The associates ALWAYS check every so often to make sure you’re having an optimal shopping experience. This is a rule of thumb for every retail store but sales reps usually don’t do it. They also have no problem whatsoever checking for sizes when items are not in stock on the sales floor. A/​X is always a pleasant and enjoyable shopping experience for me, especially when there is a SALE.

really wide mix of customer service experience. the hispanic lady in charge of the dressing room was rude and unprofessional. i asked her for different sizes several times, and she didn’t bother checking and replied she didn’t have them.
later on, i aksed a african american guy for the same things, and he got them right away. i reflected to the manager and she ignored me. crazy!

My friend went into the store to return some gifts that she received for her birthday. She had no receipt and the staff, especially the manager Moses, questioned her like a thief. This made us both very uncomfortable.
We’ve never experienced such horrible customer service from a «high end» clothing outlet especially at SoHo. Nobody is dumb enough to steal then come back for petty store credit. Will not return again and hope that upper management will fix the Jersey Shore attitude and leave the detective work to security/​NYPD.

Walked in here to pick up a dress as a gift, and was greeted by staff about half-​way in. The aisles and displays were semi-​orderly, and for some reason some of the staff members didn’t have any name tags or other differentiable identifiers except when they reached out to say hi. Others were tagged and were much more familiar with the store, it seems.
We had a staffer help us find our way through to get the right size, identify the dress (1 out of 3 available in that size) which didn’t have damage, and send us off to the cashier. She was a bit distracted, trying to service three or four people at once, so if you’re on a time budget, make sure that you note that you’re in a hurry, otherwise they will be slower than expected.
They had a surprising number of P0 and 0 dresses available; probably matches their staffers here… men and women mostly young and skinny, aspiring models, it seemed, dressed stylishly and in one case, outlandishly different from the A|X style in the store — and many of them didn’t seem to be doing much in the way of work (a lot of joking in the back) — so at least they’re well-​staffed for the holidays; I expect that they swing into action once the store was busier (we stopped by very early).
The 30% off deal wasn’t bad, and some of their styles are certainly well-​made. Just careful of the damage on some random parts — threads loose or broken on a couple of the dresses looked at.

I shop at AX a lot and typically at this location or online.
Few things to note about this location:
1) DJ on weekends, and it can be loud
2) Ratio of sales rep vs patrons is very high, everyone is everywhere trying to help you. They can be very helpful when you need to get a fitting room or get a different size, but you will be approach by different people trying to make sure you remember their names when you check out!
3) Check is always a mess, you start the line on one side, and sometimes have to walk around the cashier to get to an open register, just odd
4) They have good sales section at the back

I only shop A/​X dresses for special occasions since they’re good quality, well-​designed, and moderately priced. Bottom line is that I love their spring/​summer collection of dresses, which trumps their fall/​winter dresses in terms of color, design, and variety. Not that the colder season dresses are ugly; some of them are lovely and I would definitely buy a few specific pieces, but the 3 stars are mainly a product of my love for their warmer season dresses.
Good fit is always important to me, which is why I prefer not to shop for dresses at Forever 21 or H&M. A/​X dresses always mold to my body in a good way, as opposed to being a trifle loose here and there due to poor quality materials in cheaper shops.
I’ve been to this location twice, and both times I received really attentive customer service (I think it’s based off of commissions, which may annoy other customers since the employees will basically shadow your every move). But the people who were helping me at the time seemed skilled at their job and not-​so-​intrusive; notably, a girl sized me up just by looking at me, saving me time by handing me my correct size as opposed to the size I thought I was.
That last bit made me a lil too happy since it made me realize I was a size 2 instead of a size 4: D

Armani Exchange online — poor, poor, poor customer service. I placed an order online & while it was still processing, I received an email that gave no restriction free shipping. When I called, they would not give me the free shipping, even though the order had not finished processing. They would not allow me to cancel and reorder. They were blunt and unsympathetic, and I will only go back if they have something I absolutely must have and cannot get anywhere else.
Order from Armani Exchange, but do not expect any concept of customer service from them.

The selection of clothes for women is slim. I honestly could not find one decent top to wear out in that whole store. I was super disappointed.

I like Armani Exchange alot, it is very affordable for higher end product. they have alot of sales & I will buy almost anything on sale! lol #Literally! My shopping problem has me looking like an A/​E walking add! lol they have up to 50% during the holiday season…

Awesome place

This is definitely a great location, in the corner of all the madness. The train is conveniently located on the side of the store so I usually stop in for a quick browse. I enjoy shopping here in the early afternoon because it’s not as crowded. Other than that, shopping can be very challenging later in the day and especially on the weekend. AHH!
Their clothes are ok. A bit too much label for my taste, but I do run into the occasional cute dresses and winter jacket I can’t resist. Also, their prices are a bit OD but then again that’s what semi-​annual sales are for!

I’m not usually a fan of A|X but my recent experience here made me reconsider going back to A|X and shopping again.
Staff is very friendly here. This cute Asian guy was very helpful in helping me find the right sizes for the clothes I wanted. He went out of my way to dig in the back and give me Petite 0 for this dress. Yay!
Yes, it’s loud loud loud here, but that’s a signature of all A|X stores, not just this one.
Sales are pretty decent here, usually like ½ off or even more. And they even have smaller sizes left in a lot of the styles — usually for other stores’ sales, I only see extremely ugly clothing in all sizes, or hot clothing in size XXL. My dress ended up being $ 40, down from $ 98. Also, I got this cool soft graphic T, and it said $ 29 on the tag, but at the register it rang up at $ 19. So hopefully you will have hidden discounts like this too!

Located on a cluster fuk of a street where wanna-​be skaters and models hang out, this store in and of itself is a mess.
Please, son your honey mustard skinny jeans are NOT cool and Mohawks were about 10 years ago.
Pleather spandex is NOT cool on a 250 lb chick with mohawk either.
Now to the actual review:
The staff are very friendly.
Avoid this place on Saturdays and Sundays, unless you wanna be bumping into Fabio and Mauricio.
Sales are pretty good, if you can find the right size.

I am still debating between two and three stars. We will see where I end up at the end of this review.
First off, the customer service here is absolutely overzealous, so if you are not an «in your face» person than you should stay away from this store. Seconds after entering you will be greated by a somewhat good looking individual asking you if you need help with a size, shape, color, shave, etc. It gets a little ridiculous but it’s not terrible. On a funny note, I went shopping for a white collared shirt for a dinner I was attending. I was being helped by one of the staff, a talk slender kid who asks me what size I am in shirt. I said either a large or xl depending on the cut. He looks at me and says «you sure your not a medium». Now the reason I found this hilarious is because he was wearing a large shirt, almost the same shirt, and I am much larger than he is. Funny guy. XL was the size that fit, so do not count on the commission junkies «eyes».
Anyway, this is a great place to find awesome t-​shirts, maybe a sweet messenger bag, and a wallet. If you ever want to see a group of good looking individuals shopping, this is the place.

For some reason, I’ve never even made it into the fitting room at this store. Honest. I’ve been popping in since high school and, for some reason, nothing has ever deeply grabbed my attention and seduced me into the back room. I’m kind of disappointed about it. It’s not like I wasn’t open to at least a quick zip and unzip before I left that Armani high and dry on the rack. Eh, just another diappointment.
I also think the prices are a bit high for a product that I could get cheaper at like Guess or something like that. The staff members aren’t that helpful. The store is too crowded to navigate. The list goes on and on. I guess I’m just not an Armani girl…

I love this A/​X. It’s large and spacious for carefree shopping. Plus, it has a helpful staff and a ton of dressing rooms. I know they have some A/​X events here as well.
However, the Reduced section is a bit messy, and the store is in the midst of the touristy part of Soho.
All in all, it’s not bad though.