Appliance Repair NYC By J & S

If I could give ZERO stars I would. I will say that they were very fast after my first call to them to setting up the appointment to fix my 2 in 1 washer dryer. They showed up and seemed to have repaired it. The very next day the machine was broken again. I called back and scheduled another appointment, but the time frame came and went without even a phone call saying that he would miss it. We set up another appintment and the exact same thing happened. I spoke to him again and cleared yet another 3 hour window that he assured me he would make, but once again, no show and no phone call. Now it has been over 3 weeks that I leave message after message without a call back. This repair service is incredibly unprofessional. The specific repair service is J&S Air Conditioner & Appliance repair and the man’s name is Mr. Alvarez. Save your time, money, and frustration and find a better repair service.

Every bad review you read about this place is true. I have been dealing with them for over a month. I have endured two missed appointments and hours of waiting. I have given them $ 370.00 and my washing machine is still not repaired! Do not engage this company to do any work for you! If you do you will regret it!

I called this company on a Saturday evening and was contacted almost immediately. I was in distress due to a gas leak I was experiencing after my oven was serviced by another company the day before. They sent over a technician that next morning. He was friendly and very knowledgable with the situation. I was pleased by his concern for the safety of my family. I will definitely recommend them to anyone for their appliance repairs and installations.

J&S was totally unreliable and rude to me. I made an appointment and they never showed up. I had to call them after waiting 1 hour to find out what was happening and they said someone was on their way /​they would call me back. They never called back and no one ever showed up.
Plus their $ 99 service charge, while middle of the road in terms of price, is easy to find someone less expensive. My replacement vendor (
) was only $ 40 service charge.

After Maytag threw up their hands and told us to buy a new washer/​dryer I called J & S. Juan came to ur apartment in less than half an hour, fixed the dryer (which was sounding like a jet taking off) and checked the washing machine. He did a fantastic job. We very highly recommend him.