Apf Master Framemakers

Err… so turns out that my company used to do business with them awhile back and I wanted to return some of their frame samples, since I didn’t want to throw them away.
When I called, a very, very bored sounding man answered. I told him I’d like to return the samples and he said «sure» and I think he was just about to hang up on me, but I was said «Wait! Um… should I prepare them in a box? Don’t you need my phone number and address?»
He said in his very, very bored and un-​interested voice tone that he had all that information. He practically was hanging up on me on his way of explaining that.
My goodness. And I thought I was doing them a favor of calling them to return them! I could’ve just tossed them out! (Maybe I should have.)
This is New York City, folks. Be professional!