Ann Taylor Corporate Ofcs

AT online customer service sucks! 1) If you order online and return and item, the shipping charges are not refunded. Other online stores «will» refund the shipping; 2) I was charged price of the item PLUS shipping (twice). They insisted I had to go back to the store to resolve this matter. I used to be a big fan of AT but not any more. Their quality sucks and everything has gone downhill.

I paid hundreds of $$$ for a purchase online to be delivered via USPS, which is offered as a delivery service to a PO Box. Many, many trips to the local US Post Office only to find out via the tracking number that AT sent my purchase via UPS, which as EVERYBODY, even AT, KNOWS does NOT deliver to the US Post Ofiice.
AT claims that I will now forfeit my purchase if I do not provide a shipment address!!! After multiple calls to customer service and 123 minutes later of mostly being put on hold and being treated exceptionally rudely by the supervisor, Davionne Peppers, I was referred to Corporate HQ. I called only to be told that I would be put on hold (for 67 minutes!) and that the person who answered the phone was. Ot «allowed» to tell me even her first name. She clamed her title s «switchboard girl!». How bizarre, and unprofessional is this to conduct business in such a manner? I was also denied the name of the «contact person!». In addition, I asked to be connected to Kay Krill’s office, and was promptlyut on hold fr 76 minutes. I called the number again (5 more times) only to have «switchboard girl» NEVER answer the phone calls.
I remain shocked at the level of unprofessionalism AND the shifting around of a custome to whom they owe 100’s of $$$$.
The CEO of AnnTaylor, Kay Krill is hardly conducting a «makeover.». It is more like a sinking of the shipping! Kay Krill received more than $ 11 million in compensation last year. I think she could answer her phone for a customer with a legitimate complaint, or at the very least send me back my $$$$.
I am ridding my portfolio of ATstock. They do not e en answer the phone!!!
NO Stars!!!

I have been a very loyal Customer of AT for over 18 years, but I have been extremely disappointed with the designer for quite sometime. The new line just came out this weekend. All 00P’s and 0P’s are almos all gone with many items including the very beautiful yellow dress. I have been complaining about this for years. Petites are always left behind, many pieces are only done in missy’s. I have been on hold with the online store for over 20 minutes, not sure why I am on hold because they will be stand offish and tell me they do not have any more of the size that I need left. Those that are experiencing the same frustration, revert to Banana Republic. They have a great selection of Petites, their regulars do not run as big as the missy’s at AT do and they carry 00P’s in their store. I have begun my collection with BR, as AT is not fulfilling clients needs or wants!