Ann Taylor

I wanted everything in the store! Cute clothes and higher quality than their counterpart, Loft but at a steep price. Store is always so neat and clean and the sales people are always helpful. They routinely have sales so I suggest signing up for their email notifications so you don’t have to pay full price.

If I have a lot of time, I’ll shop in-​store but that’s aimless shopping. Yes, sometimes their prices are cheaper but then the quality of the items is store handled. Due to its location, I usually see a lot of shoppers in the store so inventory can be quite picked over. I prefer to shop in-​store. Online reviews are very helpful and merchandise is usually pristine.
I usually come here to return items.
One time I returned a bunch of items and the manager kept on convincing me not to shop online and to shop in-​store. Stores don’t have all the inventory online has; online and in-​store sales are different. Online has sales frequently — doesn’t every consumer drive for the lowest price? I understand, it’s difficult how the online store returns impact local store sales. Then they were warning me I may get banned from returning. I’ll wait for it.
More recently, I returned a number of items. Since an online order usually results in 3 – 4 shipments and 3 – 4 receipts, I had a lot of paper with me, but I had all the items organized by receipt. Even then, the sales associate missed processing an item. It’s an easy reconciliation of number of items on a return receipt vs how many items were returned/​marked for return by the associate on the receipt. 5 – 6 items, it shouldn’t be difficult. Well, now that I’m home, I realized she returned one item twice and I’m out a few dollars. I’ve emailed the online customer service, but I’m not sure they’ll resolve it appropriately.
Since three stars is «A-​OK», I couldn’t give it three stars.

I as a manger for a foreign government and often purchase most of my «work clothes» from Ann Taylor (in Midtown) and The Limited (in Miami). I am on both mailing list and often shop without trying anything on because I know their fits so well. Moreover I know that these stores often have «pop –up» sales and I’ve had the good fortune of usually shopping when a sale is on.
On Monday (5÷11÷15), I went to Ann Taylor to get a few spring items and brought about 5 items that I was very pleased with. While checking out I asked the sale associate this simple question, «I know y’all usual have promotions going. If one pops up, would I be able to receive a price adjustment?» The associate (424 352) answered,” You have seven days. «
Wednesday morning (5÷13÷15) I get an email from Ann Taylor stating that there are having a «pop up» sale of 40% off the entire store for one day only, so I call in to find out what the procedure was to receive the price adjustment the associate told me about before. I was transferred to a manager «Liz», who noted that the associate should have clarified that the adjustment would only be made if the items went on sale individually — not if a pop-​up promotion took place. However understanding my confusion and the fact that I would have to go back to Brooklyn, pick-​up the items, return them –then repurchase them, «Liz» offered to make the adjustment for me just using the receipt I still had (I always keep receipts until charges on my acct go from Pending to Cleared). She noted of course that this was a onetime courtesy and to ask for her when I came to the store that day. I thanked her and noted that the associate had a long line when I checked out, so not going into detail shouldn’t be held against her.
I head to the store after work and ask associate (354 391) for Liz — he refuses to call her. I note, that she asked me to ask for her and he said she already told him I was coming in. He then proceeds to aggressively lecture me about the «favor» they were doing me and told me that the original associate (424 352) told me the exact details and implied that I was trying to take advantage of the situation. «We will not do this for you again!» Keep in mind, the original associate is at the register right next to him (wearing the same outfit from Monday –pretending not to listen). Of course I note that I already spoke to Liz (the manager) about the situation and if she didn’t deem it justifiable she wouldn’t have made an exception for me. Moreover there wouldn’t be another time because she now properly explained the store policy. Associate #2 keep aggressively cutting me off while I tried to explain this point — noting that «people» say this all the time and try to come back and take advantage.
The store is relatively quiet so this aggressive lecture could be heard by everyone — including Liz, who walked over and leaned on the counter next to the associate, pretending to write notes down on a clip board but never asking the associate to stop publicly making a scene and embarrassing the client. I turnaround and ask if she was «Liz», she nods and I shake her hand and thanked her for her kindness over the phone. Instead of taking that moment to make things right, she too took her turn loudly lecturing me about the «favor» they were doing me. Throughout the years I’ve must have spent thousands of dollars in that particular store and this was literally my FIRST adjustment/​return.
It gets better, I had every intention of using the adjustment to purchase I yellow trench coat I saw there on Monday. I ask the associate if it was still available and he says, «We don’t have any yellow coats on SALE but if you wait a few weeks maybe it will BE.» It’s important to note that in the past, I’ve watched this same associate cheerfully handle customer returns with NO Receipts or Worn Items calmly and coolly, however I find it strange when it came to my «favor» I was lectured and made to feel embarrassed or ashamed. The other customers and I have one striking difference between us.
As a young professional black woman, you come across subtle racism all the time. Otherwise well-​mannered associates & managers seem to conveniently forget their training and professionalism when it comes to dealing with someone of a different shade. One can look at this and say this guy was just being as ASS, however I this was my first return so why was he aggressively telling my what «other people» do and try to get away with? Do you mean other people who look like me? Why go on and to note the coat that I asked for «wasn’t on Sale» (the whole store was 40% off –which is why I was getting an adjustment)? Keep in mind, I had my Celine bag, Rachel Roy/​BCBG outfit on, and a diamond watch — clearly implying that I couldn’t afford regular items wasn’t based on my appearance but who I was!
The most disappointing thing about associate’s behavior was the fact that his manager Liz was right there! I will NEVER shop there again!!!

I had been browsing online for the staple of a black suit (jacket and pants or skirt), and decided to go to Ann Taylor. I’m no spring chicken and don’t like to wear clothing that looks too young on me. When I walked in, someone greeted me, but it was a bit busy and forgot about me. I was in the racks since I kind of knew what I wanted and started getting sizes (I’m in between sizes)…
I finally got help… and I was happy when she walked over. Super sweet and she knew what to get for me. She suggested certain cuts, and put a look together that I fell in love with.
The store is bright, and very organized. I wish that I would have had more time to browse, but since it was my lunch break, I had to stick to what I went to get.
I don’t like their prices too much; however the treatment that I received (once I got a sales person) was above and beyond. I will definitely go back there.
Note that I went to a large store to get my LBD (little black dress), and the experience was very below standards of any decent shopper. So, getting this much help… is wonderful.

I am surprised to see all of the good reviews for this location. My office is right across the street and I (along with all of my coworkers) used to stop in frequently at lunch or after work. Yes, the store is well stocked and organized, but the staff is miserable. The sales associates never offer to bring you new sizes and when you can finally flag someone down, they disappear for 10+ minutes and rarely return with the correct item, if they actually come back at all. Many times I have waited in a fitting room for a new shirt or pair of pants and end up walking out, only to see the salesperson chatting with a co-​worker and say «Oh, we don’t have it.»
I actually stopped shopping here and shop only at AT online now which always has great deals. However, I still stop by to return items from online purchases. The store seems to be staffed well (this morning I counted 3 people walking around, plus 1 at the cashier) but yet I waited 11 minutes for someone to help me with a return. One cashier was on duty and was helping someone with what seemed to be a very complicated return. When someone else finally got to the cash register to help me as the cashier was wrapping up, they went to the farthest cash register from me (and closest to them) and I had to pick up my 3 work bags and lug everything over to them. The location by Rockefeller Center has much better staff and a big selection.

Love shopping at this location. Staff are all very friendly and professional. Store is always organized and its location is very convenient for me. :)

This store is always so neat and organized compared to the other AT locations. It is always so easy to find what I am looking for. It might not be one of the bigger locations, but it is always easier to find what I need in no time! It is a great store to shop at specially because the location is so convenient!
Also, the sales associates were really helpful. One helped me put together several outfits for work that I LOVE.
Don’t forget to pay attention to the sales! You can get some amazing deals!

This is a terrible AT location. The sales associates were really rude and dismissive and refused to help me find anything. Store is tiny and has zero selection. Plus there are no petites. I never Unilocal but I had such a bad time I felt I needed to write a review.

This store is big and has multiple levels (4, I think?). The basement is one big room of sale and clearance items. I didn’t see a point to all the levels especially since I saw the same clothes on two floors. The staff are very friendly and helpful.
I came here on a hot summer day and it was stifling hot inside. The 4^th floor was pretty unbearable. You’ve been warned!

Not one of their bigger locations, but their clothes, including their sales racks, are always so well organized!
That is a major plus for me, and to a lot of the women who shop in this particular location, because most of us probably shop during lunch and a little after work before hopping onto a train to get to a dinner date!

Absolutely love this store. The employees are so helpful and professional and the clothes are amazing. If you need professional work clothes, casual but chic items, fun pretty jewelry, accessories, etc this is the place to go! I’ve gotten some of my favorite things here, ie a winter coat, dresses, pants, necklaces, etc. Not to mention the insane 40%/50% sales they have from time to time. Get on their email list or fb page and visit when they have sales for sure. The dressing rooms are so comfortable and spacious and luxurious. Shout out the Jade who was the sweetest most attentive employee ever!