Andrade Shoe Repair Store NYC

MEAN OWNERS WHO YELL AT CUSTOMERS: I dropped off a pair of pumps to have a new rubber cap put on the high heel. I didn’t have time to go home to get the ticket receipt before picking the shoes up the next day (I had to change my errand schedule to go to an unexpected wake), and got an ear-​full from the older female owner, I guess, for that: «Don’t you know what tickets are for? How can you not have the ticket? What is your problem?» Throwing her hands up in the air, raising her voice, and being unprofessional.
This was after the shoes had easily already been found without a ticket, so there was no need to be demeaning and disrespectful (the shoes are all kept on three small shelves, so another employee easily found them for me with no issue whatsoever.) She even told me to «calm down» when I had the nerve to stand up for myself.
Then, when I signed her «receipt» ledger to show that I had picked up the shoes, she made fun of the way I sign my own name saying, «THAT’s how you sign?» I said I would not be coming back and she yelled at me as I walked out the door. There are so many cheap, quick shoe repair places on the UES – why would you pay to be treated like shit by some random person? No thanks.

My first stop after buying a new pair of shoes. They have put protective soles on everything from Louboutins to your average loafer — and they always do an impeccable job. You can hardly see that they have added anything because it is so seamless. The are very friendly and they will deliver for free as well. Compared to many mid-​town shoe «spas», this place not only does a better job, but is much more reasonably priced. Your shoes will last so much longer.

Andrade Shoe Repair was always my go to place for fixing my boots and shoes that I had worn down from all the walking in New York. Even though they are overpriced and the work they did wasn’t stellar I still returned as I believe in supporting family businesses. I returned my left boot with a broken heel and after it was fixed wore it that evening. I noticed that the boot was wobbly and the heel was still loose and decided that I would take it back the next day. I went home to change boots and on my way home the boot broke and I almost fell. I thought that the nice people at Andrade would mend the boot and apologize for not securing it in the first place but I was wrong. After returning the left boot I was profusely yelled at by the the owners who claimed I was lying and that the left boot was not the one they fixed. It was indeed the one they fixed so I brought the right boot back to prove it. Again I was yelled at, called stupid and a liar for arguing that the left boot was the one they fixed. I was appalled by their unprofessionalism and asked if he would like his daughter to be yelled at by someone like this. Not only were they verbally abusive they said that they would not fix the boot. They lost a loyal customer as I brought in a pair of shoes/​boots biweekly. I have joined Unilocal just to tell this story because I believe in small, familly owned businesses but not ones that verbally abuse their customers and refuse to work out a decent solution. I have told my UES friends to not frequent this store and I hope that whoever reads this will never go there. There are much better shoe repair stores in the city who have decent prices and do amazing work. There are no words to express my disappointement in Andrade Shoe Repair owners.

These lovely people saved my tan leather hobo bag that I spilt diet coke alllllll over, but at a steep price. While they specialize in shoe repair, you can also have leather products repaired. Friendly staff, great work. so if price isn’t a factor in the care of your leather goods then this place is great!