Allen-Edmonds

Surprised at all the bad reviews here. I bought my first Park Ave here today and the shopping experience is glorious. The sales measured my feet, found my exact size, and helped me try on different pairs.

I got into words with the store manager at one of the Manhattan locations today after he accused me of 1) wearing my barely worn damaged belt too hard and 2) being cheap… wow. I have bought 5 pairs of shoes and 5 belts from the location in the past 2 years. God knows how many accessories. I have been wearing AE for the past 20 years. I strongly believe Allen Edmonds product is worse than it was 20 years ago, and now I believe that their customer support is even worse. This same store sent me a used lexington that i returned without wearing, a fifth avenue with no cap in one of the shoes’ cap toe, and a replacement fifth avenue that was cracked in the cap-​toe before I even wore it. I think they took me for a schmuck. I can tell you this, I am done with AE and its over a belt that has terrible reviews over

I know this brand, I’ve spent lots of $ over the years. I also know that there are 2 stores in NYC on Madison Ave within walking distance of each other. I’ve always gone to the other (cross the street from Brooks Brothers) I went to this one as it was closer to me, and as a New Yorker I had a tight schedule. I knew exactly what I wanted: model, color, size etc. I could have bought it on line, but needed it tomorrow. I was prepared to buy and go.
I arrived in the store, the 2 sales clerks, one a dark skinned lady and the other a white guy with a really bad bleach job were discussing his stress and how he sure he was having a heart attack. Poor thing. After being in the shop for 10 minutes (and there were no other customers) and they couldn’t be bothered to acknowledge me much less ask if I need anything, I left. I walked about 10 blocks south to the OTHER store. It was packed, but as soon as I walked in I was greeted with a smile and hello. I got my shoes, paid the bill and got on with my life.
Allen Edmonds corporate office, ARE YOU LISTENING? Surely you know how expensive Madison Ave rents are…

The customer service here is awful. I wear Allen Edmund shoes. I am new to NYC and was looking forward to find a reason to go into this store. I had every intention of buying a pair of $ 385 shoes and a matching belt. I walked out with nothing but a frustrating experience. The shoes I wanted were the ONLY ones from their website not sold in the store and I did not have 4 weeks to wait for the shoes to be made. I was not offered any other suggestions or any other alternatives, the sales man just walked away from me. Got back to my office and I called the store to to say how disappointed I was and was treated in the same rude manner and the salesman was about to hang up on me. I like the brand but not the store. I will be sure and let their corporate office now about this as my company is a customer of their factory.

Very surprised by the lowly rated reviews here. My first time at this location, but a frequent Allen Edmonds customer. I was in the area after picking up a new suit and decided to step in and check out the Rediscover America sale here.
The location itself was small but if you kind of know what you’re going for, it doesn’t really matter. I was helped by Sergio who was extremely patient and knowledgeable about their shoes and the different lasts, etc. He laced up new Allen Edmonds shoes and boots on my feet in record time. I was able to try on 3 pairs and be done in less than 30 minutes (despite it being a busy Saturday Sale weekend). He even notified me that I could save on tax by shipping the shoes out if I didn’t need them that very instant. Saved myself more money on top of these great sale prices!

I was very much disappointed with the customer service at this location due to the following reasons,
1. My wife and I were not greeted upon entering the store although there was only one customer when we arrived.
2. Reesa (maybe incorrectly spelled), the lady who assisted me, wouldn’t stop making inappropriate jokes and fun about me and my wife for the whole time while we were in the store. English is my second language but I don’t think it’s an appropriate manner to call someone «bossy» and think that’s funny.
3. Reesa didn’t provide any professional advice regarding purchasing a pair of dressing shoes. Maybe I was having a too high expectation due to the good reputation of this brand online.
Overall, I think Reesa didn’t expect/​think her sarcastic tone was sensed by me while she was throwing all those «jokes» that she thinks are funny. I was looking to buy a pair of shoes when I go to a shoe store, not a hear inappropriate jokes. Her behavior/​language was definitely insulting and making me uncomfortable. I would recommend the store manager to have a conversation with her and avoid it happening again in the future.

Walked in the other day and not one worker helped me or contacted with me. Disappointing!!!even after previuosly purchasing a bunch of pair of shoes from this location. Don’t recommend this location.

Truely the ONE STAR is given to my terrible experience with A.E.‘s ONLINE purchase. I ordered two pairs of shoes in mid-​Feb. and still haven’t received the order as of today. NO ONE ever called or emailed me with the status of the order. I called twice and was told that the order was back-​ordered for another 4 to 6 weeks. I canceled the order right away. My co-​worker had a similar experience with his order few months ago and he was told that the materials for his order were totally out. If you would like a pair of A.E., please go to the stores, no ONLINE purchase please!

I was very excited to finally be able to go to an AE shoe store. They have a great website and was looking for shoes to go with a wedding outfit. Online, I noticed this store had a pair of really nice clearance wingtips. For a steal of $ 199 normally $ 300+. I was already fantasizing about showing up to the wedding wearing a pear of what would likely be the nicest shoes at the wedding.
When I got there I was not greeted. I looked around and noticed I was overlooked compared to other men dressed in suits. When I was finally approached I asked if they had shoes on clearance, I was gestured toward two pairs. Then I asked about the particular pair I was looking for. Without hesitation the older sales assoc told me there are non, they were discontinued. I told him I called online and was told there was a pair there. He paused and said hell go check. He came back and looked a little bothered. I tried the shoe on and it was very long, made my feet look like canoes. I read online that they run long and a bit narrow. I asked the associate about the size. He told me it was a pointy shoe and therefore will have more room. He said it did not run long but that I like shoes with my toes at the tip of the shoe. I told it was just what I’m accustomed to. I tried on a similar shoe 1 size down and it fit well. The salesman told me it wouldn’t fit right as my original shoe size is best for my foot.:/
Another person walked in almost the same story as mine. Same short to the point service.
Ill give this place 5 stars based on the beautiful shoes I saw. It loses 2 for the service.
I was very let down my experience did not match the stores online, as well as Unilocal reputation.

Sergio was great. Very helpful, not pushy, and gave me plenty of attention. Place wasnt too busy but decent foot traffic, especially for a Friday in the summer at 6PM.
Ordered 2 pairs of shoes on sale. Ive only heard good things about Allen Edmonds and came to pick up shoes for a wedding.

5 stars for the guys at Madison Avenue.
I have Shopped there last few years. I am sale shopper 90% of the time. They guys still treat me like I am buying 5 pairs of full price shoes. Love there shoes and the staff! I hope there DM reads the review.

I have about a dozen pairs of Allen Edmonds — some purchased here, others online. I have always found the service in this store to be friendly and helpful, although given a mid-​town Manhattan location and a small space they tend to get overwhelmed at times. I do love the shoes — they last forever, and Allen-​Edmonds offers a great recrafting service. And if you wait for the sales, you can get great prices. I’ve also purchased some of their limited line of apparel — an amazing lightweight, unlined blue blazer I wore for years, and a tweed vest which I’ve been living in this season.

This is the temple of shoes. I love the brand and I love the store. The craftsmanship and service are outstanding. I came in for laces today and was treated like a king. I cannot praise this place enough. American made with excellent quality. Go buy a pair.

Waited for 8 minutes at the register, waiting to be acknowledged so I can buy some laces and walked out in frustration. No one asked if they can ring me up or help me, even after an employee walked by me twice while I was waiting directly in front of the cash register. It is a shame since I usually prefer to get my shoes from AE but after this experience I will not be giving them any more business. There are plenty of other options for me to go to, no need to spend money where the staff is so oblivious.

Bought a pair of mctavish in black with chili stitching. Love them. Had them recrafted with a lug sole. Love them even more. The heal seperated after just one month and they fixed them within 2 weeks. Going to buy my second pair of edmunds this week. Probably the finch. They are worth every penny.

Allen Edmonds makes some really nice, baller shoes. Their shoes add class to any outfit, especially the shoes with embrocation. The staff tends to have the UES snootiness, and seem to be more than willing to help clientele that dress like they have lots of cash.
For a better level of service, hit up the Rockefeller Center store. They are much friendlier down there.
P. S. Be prepared to spend $$$$. These shoes are an investment, and if they are well taken care of, the shoes should last a lifetime.

I had a very good experience at the shop, but I went during a very slow time of day. The staff was attentive and knowledge, and very patient with me. As for their shoes themselves, I own a few pair and believe they are the best value in dress shoes you can buy in the US.

Horrible service! I was with my husband and we were ignored for a good 5 minutes in a very small store. Then no follow up service as he tried on the shoes. We went down the block to Johnston & Murphy and got great service.