Algin Management

Easily the rudest broker I have encountered in six years of living in New York.
I was running slightly late when traveling in from the outer boroughs for an appointment to see an apartment. When I called the broker, William, to let him know, he screamed at me on the phone and threatened to not show the apartment to me unless I showed up exactly on time. I arrived four minutes late. I tried to call him twice, and he wouldn’t answer his phone.
If this is how they treat their potential customers, then I am inclined to believe that the other negative reviews on this page must be accurate if not understating the truth. It is also very telling that they provide no direct email contact addresses on their website.

Since I moved into my Align Managment owned apartment over a year ago I have had a horrendous cockroach infestation that I have had little to no help in dealing with from management. I have contacted them multiple times, and while my super will come by with a tiny spray can once a month, it does absolutely nothing.
I will be moving to a building managed by someone else as soon as I can afford it. For now, I am trapped living in a shithole courtesy of Algin Managment, who can’t even bother to keep their apartments clear of the most basic of pests.
Thanks for nothing, Algin.

Overall, they’re professional and we liked the apartment. (I’ve had experience with terrible NYC management companies, and Algin is not one of them.) I can only speak about their 96^th Street townhouses – I don’t know their other properties – but the Super there is EXCELLENT and the apartments are nicely renovated. With the office staff, if you’re polite and patient, they are pretty responsive to tenant requests.

Absolute worst customer service I have ever had! Super is a joke, has changed the locks on the door at least 2 times without telling tenants or providing a new key. It is nearly impossible to speak to some one competent enough to handle anything in their management office. I have been waiting over 1 month to hear a response in regards to some repairs in the building and about 2 weeks for an updated lease. Whenever you call to speak to someone conveniently they are never there and they never return phone calls or emails.

Trust the 1-​star reviews. I recently applied for an apartment with this company. I am moving to the city for a new job. I exceeded the income qualifications of the apartment both now and when I move to the city. However, they kept responding that I did not meet the requirement and would need a guarantor. This was despite the fact that I provided several supplementary documents and verifications including offer letters and pay stubs that I not only met but exceeded the requirement. After several rounds of this, I withdrew my application.

My boyfriend and I are attempting to make an apartment transfer within the same building — a process that should not be similar to having a tooth pulled without anesthesia. However, this company has been incredibly unresponsive except in the case when you owe them large sums of money.
I am literally staring at the last email that I’ve had with Maria Menendez issued on ¹⁰⁄₂₂. I had an outstanding balance on a monthly retroactive bill issued to me because the landlords apparently have decided to do renovations on the building’s roof. I live in the Alameda in Elmhurst. I accepted the fact that this would be an increase to the monthly rent to be paid. Fine. However, because I would be moving «out» of this apartment, I have to finish paying the rest of the $ 750 outstanding balance. Fine. This woman has held over my head this fact and said that she would not be sending the new lease out until receiving the check. The check was received and processed on ¹⁰⁄₂₈.
It is now ¹¹⁄₁₀ and I am still waiting on receiving a copy of the lease so that we can sign and get everything over with so I can just freaking move.
I have tried multiple times to email and stay in close contact with her with nary a response. I have also tried to call her multiple times and complained to the operator but she explained that she is just the operator and cannot see beyond her desk as to whether or not Maria is there. Fine. I have left messages with no responses. In the end, I had to call the Accountant Martha Redondo to have anything done. At least Martha is much more responsive and available. She said the check was received and that she would said Maria an email and I should hear back within a 24 hour period.
{{UPDATE: surprise, surprise — there was no response, email, or call for 2 days. I called and was transferred directly to Maria’s voicemail at 12:30PM. Called again where Martha answered and I asked her what was happening. The lease apparently was not finished being drafted. Apparently, they JUST heard back from the rent stabilization committee, or whoever, to lower the rent to preferred rent. I explained that Maria had sent me an email confirming she would be sending the completed draft. Martha said it was a «draft» and that the lease would hopefully be received on Friday. What is happening? Our lease is literally up in 2 weeks and we still have no response from this team!}}
I am very understanding as far as response times goes as I work in Hospitality and I work in front office where unresponsiveness is out of the question but this seems like a matter of just being understaffed. Maria is the hardest person to get in contact with and she needs to either hire a secretary to take calls or they need to manage fewer properties because this is horrible. It should not be that way. As a tenant, I should be able to speak with someone in regards to my rent, transfer, billing, and options.
Other than that, I don’t mind living where I live. The apartment is kept clean and the super is incredibly available. We have a great staff on site.

This mgmt company is nothing but awful to deal with. Unresponsive, downright rude and overall a complete pain to get a hold of. My experience with them and moving out of my apartment was miserable. Renters beware!

I have lived in a number of buildings in Manhattan, both condo and rental. Algin is by far and away the worst management company with which I have had the [dis]pleasure of interacting. The prices are reasonably attractive but trust me — it’s worth paying more or getting a smaller apartment to avoid living in one of their buildings.

Renter beware. I recently moved out of the Sessanta on 60^th street, though the building was great, dealing with the management for the past 4 years was a nightmare. I can only echo the terrible reviews I just read on this forum, the employees at Algin were unresponsive, when they did get back to me they were rude. You will not find any flexibility with this management company, only frustration. I recently moved into a new building, where they actually treat tenants with respect, whoa, what a difference. I would NEVER consider moving into another of their properties.

If I could give this company negative stars, I would. Whoever wrote the first review and gave Algin 5 stars CLEARLY works for the company.
There are 32 floors in this apt building and approx. 6 apt units on each floor. How in the world can an apt building this size take so long to fix its elevators? I know I pay a lot to live here so I know for a fact that it’s not a lack of monetary resources.
This is a safety hazard! The other day, the elevator stopped on a floor and the inside door opened but the outside door only opened a crack, leaving space between the floors. Have you not heard of people DYING from incidents like this!!!
This management company is truly TERRIBLE.

This management is horrible at responding to tenent’s request. they would not return phone calls, voice mails or mails. I had to keep on dialing for few days to test my luck to be able to reach someone.
My apt needed service, and i had to threat with calling 311 for them to finally show up to fix it after kept on trying to reach and talk to them nicely for few month.
they are def afraid of 311, i suggest if your problem is not soloved or getting helped, call 311. you will get your service from them.

This management company doesn’t even deserve one star. The building and the landlord were barely acceptable (meaning, they addressed the fact that the front door to the building wouldn’t shut within three weeks). But I have yet to find one competent person on the management team who would help me with any task, small or big. When I wanted to move into a larger apartment, I first tried to stay with Algin for simplicity. However, the company not only made me pay rent months in advance, but they proceeded to tell me that they couldn’t show me any larger apartments (which I was looking for) in their other buildings until my lease is up, while they simultaneously showed other people my apartment for rent at the same time. They simply referred me to the website and said that despite the fact that I lived in the building for several years, they couldn’t be any more accommodating as I searched for a larger apartment. Then, when I gave up on the option of moving to another of Algin’s buildings, they ignored my phone calls and e-​mail requests for a letter of reference to a new management company. I’m moving out in three weeks, and am beyond excited to deal with individuals who know how to treat their paying tenants, and who respond to requests and concerns. I would highly recommend that NO ONE rent an apartment from any of Algin’s buildings, because I guarantee you will not be able to contact any of their management when you need it. This was beyond awful customer service.

Algin is unresponsive, unprofessional and incompetent. They focus on getting tenants in the door, but forget about them the second they are locked into a contract. My requests for maintenance go unnoticed, my noise complaints are not responded to and my requests for better customer service are met with hostile employees. I recommend staying clear of their buildings and spending your money elsewhere.

I have lived in Manhattan for 8 years now. I am also one of the owners of a residential and commercial firm with over 150 members.(AC Lawrence) Algin Management is by far the best management I have ever dealt with on a personal level and a business level. They keep their buildings and apartments in immaculate shape. I live at 145 E 27^th Street (Townsaway). All of the doorman are so helpful and nice. Very cool guys. Zeff the doorman is the best. If you are a good tenant they dont even raise the rent. I was raised $ 25 a year.