Alan David Frankel, DMD

I’ve been a patient for the past year and from that day till now no complaints whatsoever! The staff is welcoming and friendly especially La Quinta! The emails to remind you that your appointment is near is the greatest… I just got my braces off today and I’m so pleased with the results that I literally hugged the whole staff, Dr Frankel included! Definitely will recommend him to all my friends… I’m so happy I have a smile again!

I have been a patient of Dr. Frankel’s for two years now for my Invisaligns and have been very happy with his service, his professionalism and his friendly staff — especially La Quinta (front desk) who always has such a pleasant demeanor and remembers conversations from the last time I was there.
His office is very clean, the dental assistants are all lovely to deal with and Dr. Frankel is thankfully, not like my first orthodontist who dismissed me once I completed my monthly payments and sent me on my way telling me my treatment was complete — despite the fact that my teeth were still not straight.
Dr. Frankel is a perfectionist and as a patient, I appreciate the fact that he takes great care in ensuring that my teeth are are as straight as possible even if it means the process takes more time and requires additional refinement — all at no additional fee!
He was recommended to me by my regular dentist and I have, in turn, recommended him to colleagues who were interested in Invisaligns. His office is also a short two-​block walk from the #2 subway line (72 Street).

Dr Frankenstein would probably be a more suitable name for his unprofessional behavior.
It was quite peculiar that dental assistant was doing most of the work and Dr Frankel just does a routine check unless he has no choice i.e. too many clients on the same day. I was also disappointed with Dr Frankel for not taking the time to explain to me why i needed to remove molar tooth at the back and just shoved the tooth removal letter into my face. It’s a tooth removal surgery and not like those simple ones you go to a normal dentist to remove a decayed tooth. As a patient, i have rights to understand the reason behind a surgery that i’m going to pay for.
i was 20 mins late for my last visit and waited for 10 mins as he was busy with other patients and had to take an incoming call outside the clinic. All of the sudden, the doors flung open and Dr Frankel said in a loud booming voice that i need to reschedule my appointment and then threatened me that i have to find a new orthodontist if i’m late again. i’m ok if you just tell me politely that i have to reschedule but issuing threats?! sorry dr frankel, you seem like the guy who doesn’t need that extra money and congratulations for losing another customer.
the inconvenient opening hours has also caused me to take time off to rush for the dental appointments and he is constantly traveling or on vacation, which makes it extremely hard to arrange a dental appointment with him.
while there are reviews about how horrigible La Quinta is, i actually had a great experience with her.
i wish i had read the Unilocal review before going to him and save me my money.
highly NOT recommended.

Please save yourself the time and money by not going to this guy. I went there for a retainer and was treated poorly by Frankel.
Additionally, he treated his staff in a patronizing manner. I would not wish this orthodontist on my worse enemy.

Ughhh, the worst. They almost had a patient locked in for years yet they blew it with their rude, obnoxious, obviously incompetent, and dishonest conduct. La Quinta is a nightmare. Refusing to return calls, giving attitude, and getting her facts wrong! They are the Dick’s Last Resort of orthodontia. I cannot stress enough how horrible these people are. STEER CLEAR. PLEASEEEEEEEE!!!

I can’t say much about Dr Frankel himself, as I only saw him once. Before I get into the real problem, I should let you know about the office. While it looks very clean and high tech, it doesn’t run that way. I waited about an hour to see Dr. Frankel. They’re like a family there… in a bad way. When I was in with Dr. Frankel for my consult La Quinta was in the room and instead of focusing on the patient and being efficient, they discussed office business in front of me at length, several times. It was unprofessional and a waste of my already wasted time. However, I could deal with that. Dr. Frankel did seem very competent and knowledgeable, that one time I saw him.
HOWEVER, the office staff, specifically La Quinta and Mary, are extremely unhelpful, unprofessional, and even hostile. I went in for a consult in mid-​March and was told by La Quinta that they would contact my insurance company to find out how much they would pay for braces (even though I’m getting Invisalign. She said that as a favor they would see if they could get any money out of the insurance company.), and then they would contact me and we would set up an appointment. She told me that the doctor would be out of town in April, so I’d hear from them after that. Fair enough. By the end of May I had still heard nothing from them so I called to follow up. I was told that I needed to talk to La Quinta and that she would call me back. She never called me back. Two weeks later I called again and they said they would call me back. They never called me back. I called again three days later and they told me they never got anything from my insurance, and that insurance doesn’t cover anything at all. So I called my insurance company, and they said that they do cover some orthodontia. So I called La Quinta again and she told me they cover nothing at all, and insisted that she had never received anything from my insurance company. Considering that I myself received info from my insurance company shortly after my consult there months ago, I doubt that very much. La Quinta got hostile and put me on the phone with Mary, who told me they don’t like delivering bad news. So that’s why they never called me back? They were avoiding me because they just hated to tell me the bad news? I told her that it’s not the insurance company that has been giving me trouble, but that the lack of returned calls was my problem at this point. And she actually gave gave me attitude.
Needless to say, I will be taking my business elsewhere. No way am I going to deal with those people every couple of weeks for two years. And I recommend that you don’t either.