Aarons Dental Care

I have been a patient of Dr. Wicks since moving to NYC over a decade ago. He does great work, has a wonderful bedside manner and his office is beautiful. Highly recommended!!!

Staff is extremely unprofessional, the doctor has absolutely has no clue what’s going on. He ripped my tooth out of my mouth nd evn left a piece on there that came off on its own two weeks later …

Unprofessional staff, including the doctor. Very very rude.

First off I have no idea whether this dentist is really any good or not because his front office staff seems completely incompetent and couldn’t even make an appointment for me. Well, I take that back, they made the appointment, and proceeded to take my information in order to verify my information so that I could even have an appointment.
Reasonable enough, so I gladly gave her my insurance (nothing unusual there) and we hung up and I went on my merry way. I had an appointment, she had her inner office paper-​work in order. Done! Or so I thought.
A day later I got a call back from this same woman who said she needed my social security number cause they couldn’t verify my insurance, this has never come up as an issue for me in the 15 years I’ve had a dental policy… and I was reluctant because I had never been asked to, you know give my SOCIAL SECURITY NUMBER over the phone to a dentist before. Just so I am clear this is just so I can make the appointment? Weird, but ok I guess…
After verifying that this was indeed the Dr’s office calling me — long story– and feeling satisfied that it was indeed, I gave her what she needed and thought okay well that should be everything, I’ll see you on Monday.
The next day, she called me again! Same person. WTF? Ok, calm down benefit of the doubt here… she’s just verifying this appointment? That’s all! NO!!! that’s not it… No, she wants my information again! And pretends that we have never spoken before in our lives…
At this point I have no intention of seeing Doctor Aaron J. Wicks DDS at all. But I just want to witness his operation in action to the end. So we have our conversation, she check’s me out, gets my info, confirms my appointment (AGAIN!) and tells me, «I will call you back if there is any issues.»
I don’t see what issues there could be, but ok I said, let’s stick with crazy.
Today I called this office to confirm my morning «appointment» and once again spoke to this stellar receptionist… Fully expecting not to have a slot waiting for me on the Dr’s schedule I proceed normally.
I am not disappointed. This lady answers and proceeds to flip pages in her calendar eventually putting me on hold, I assume to diligently check out whether my appointment still stands or not. When she get’s back on she says she doesn’t see anything on the books for me… OMG, that’s so strange. I feign surprise and dismay and ask, «what ever could have happened?»
She’s now clearly perplexed too, taking my cue, she’s gonna get to the bottom of this by god!
She sympathetically asks, «Did any one ever call you?»
And I say, «Why, yes ma’am…you did» and she’s silent for a second. «Oh,» she says… «Excuse me.» and puts me on hold again. That seems to be the goto strategy for this front office.
She get’s back on, and says, «Oh yeah I remember talking to you. Yes, of course.» (Note: We spoke on a Thursday and again on a Friday –this is a Monday so only 2 days have passed), she’s casual now… Yeah, I couldn’t verify your insurance. I tried calling you but the phone just rang and rang.
Inasmuch as I am concerned that my cel phone’s voicemail did not to pick up, and that there is no record of her calling on my cel phone log… how many important calls have I missed over the years??? I venture forth into her fantasy…
«Did you try calling me again?» I ask
«No.»
«Ok then, well, I guess I’ll find another Doctor.»
«Ok.»
“Bye.”
“Bye”