AAA

We visited this AAA office during early afternoon hours to apply for the international driving permit. We came in and out with IDPs in our hands within 15 minutes. Very friendly and efficient customer service!

My husband and I went to this AAA location to get a map and some travel information about our upcoming trip to Puerto Rico. My husband has been a member for ten years and has gotten great travel help at other AAA locations. We walked into this location and asked if AAA covered Puerto Rico, as we will be renting a car. The woman at the front desk said «Yes» in such a way that implied we are idiots. Then we asked for a map of PR and she said in a very abrupt way that they do not have any. We said «really?» since she had just said that AAA coverage extended to PR. She said «yeah, we don’t have any.» She was very rude and dismissive and made us feel very unwelcome. She just stared at us, half turned away from us, and did not offer any other travel services to help us with our trip. So I guess we spent half an hour on the subway to get to this AAA location for NOTHING. She had nothing at all to offer us, so we just turned around and left and went and bought a map at a bookstore ourselves. We felt very confused and snubbed. First of all, WHY don’t they have maps of Puerto Rico? Second, why was she so unfriendly and unhelpful? This is not the kind of service we pay for as AAA members.

I was able to take two passport photographs and obtain an International Driving Permit in about fifteen minutes. I chose today, Yom Kippur, because I thought that few other people would have time to come here for one. Thankfully, I was right. It could easily have backfired if everyone else thought the same.
Service was friendly and efficient. I had already filled out an online application, then I took a photograph, paid at the cashier, and was on my merry way after a few minutes. As a AAA member, I could take a photograph for $ 5 off the normal price; I got a set of two, which I immediately used for the permit. My basic AAA membership did not give me any discount on the $ 15 required for the International Driving Permit, but it’s worth it. I can now drive in Hong Kong, Taiwan, and many, many other places.
The branches also conducts DMV Vision Testing, DMV Registration issues, and even has a bit of a retail store, which surprised me.
I’ll be back!

I was pleasantly surprised by the efficiency of this office! The woman at the front was friendly and did a great job simultaneously helping 3 people. I went in to get an international permit and was able to get it in less than 10 mins.

Hyper efficient. Super friendly. Took all of 15 minutes to get an International drivers license. The people In this office are serious professionals

Exceptional service. Ran in 5 minutes before closing time & Cynthia & Dee were kind, efficient & extremely helpful with my International driver permit & passport photos. I was out of there in 8 minutes. Thanks!

Very helpful for the IDP.

Great service. Got here first thing and was out in 15 minutes. Friendly and efficient staff.

This review is for the international driver’s license experience only. I went during a holiday week — perhaps that’s why it was slow — and start to finish, to get my international driver’s license ($ 15; good for one year) took about 10 minutes. Would’ve been nice if they told me that it’ll be an additional $ 10 to get the photos taken there (took away one star for that), but fair pricing nevertheless. Very convenient location.

I had the worst experience with AAA new york. I ran out of gas and they sent a car to give me a couple gallons. After driving for half a mile the car broke down. I called and the guy who gave me the gas wanted to tow the car to 54^th st auto — his service station. I said ok and they called me the next data to say my battery was dead and they changed the battery it still wouldn’t start and they wanted to do further work. I refused since the car is under warranty by Acura and despite their protests, I had the car towed to an Acura dealer.
The dealer called me the next day to say there was bad gasoline in the tank that had drowned the fuel injectors. They quoted me $ 1,500 to fix it and said it wasn’t covered by warranty since it wasn’t a mechanical failure. Astounded, I called 54^th street to complain and they said to have the car towed back to them to have a look. I did and they acknowledged to me that there was something funky in the gas tank that «looked like lemonade» They said they would do work on the car which they did. They said there was no problem with the fuel injectors and all they needed to do was flush the gas tank. They also said they drove it 60 miles to make sure it was ok. I went to pick it up and every light was on saying there were problems with the car — I asked and they said that when they changed the battery this thing happens and I need to take the car to Acura to reset it.
I foolishly took their word for this and the next day the car broke down again while I was driving it. This time I towed it to an acura dealer who told me I had no business driving the car! They fixed it — replacing the injectors and I was out $ 1,500.
I called AAA to complain and they said they would investigate. One week later they said they had determined that no bad gas was every put in my tank and even if it was it would not have caused the damage that it did. Wow. I cancelled my AAA membership and would advise anyone to do the same.

* Extremely busy, midday on a Monday
* Intelligent, efficient receptionists
* Great selection of discounted travel supplies & luggage
* International driver’s licenses & spare passport photos available
* Clean restrooms
* Convenient location near Columbus Circle subway station
* Travel agent somewhat less knowledgeable than expected

Was here to get my international driver’s license.
Called in beforehand and they told me it’s gonna take an hour, but end up it was really quick, got mine done in 20 mins. The license fee is $ 15, but if you don’t bring your photo, they will charge you an extra $ 10+tax.
Initially, I’m ok with the service and the price. People were friendly and seemed to be helpful. However, they didn’t tell me about the $ 10 photo charge on the phone, or even when the picture was being taken, and it wasn’t written on the application form. At the end, when I was ready to pay, the price suddenly went up almost double which is not very honest. Worse of all, the lady working there had an attitude and said «fine, if you are not happy with the $ 10 charge, you can come in another time with your own photo.» Very unapologetic for being dishonest. It wouldn’t have been a problem if they have told me about the charge upfront.
Overall, if you don’t mind paying the surprised fee and being mistreated, it would’ve been good. Otherwise, bring your own photo.

takes forever to answer the phone. Does anyone work there.
Went there in person looking for the free notary services listed under my AAA membership and was told that they haven’t offered those services for a couple years and had no suggestions on how to find notary services.

Came here briefly to get my international driver’s license. I was in and out in a jiffy.
The space is clean and includes lots of useful pamphlets and even a store to buy bags and luggage. Who knew?