1st Art Gallery

I ordered 2 large reproduction oil paintings. The first one was nice (but it was an easier painting). The second one was only dry brushed, there was no detail. It basically looked like the painting was unfinished. Customer service offered to take it back and fix it. I asked for a refund instead because the painting was so far from being finished that I didn’t trust they could finish it adequately. They have you send it back to China. So after waiting ~4 weeks for it to arrive, they claimed they never received it. Their customer service is responsive but you have to be careful and more tactful with them. After this experience, I would gladly pay more for better quality and more trustworthy business.

Great service, great art. Will do business again with them. Beautiful painting, customer service 1^st rate, quality of the painting exceeded expectations. Will recommend all friends and family.

We ordered a custom piece of art based on a piece they had on the website. We wanted to customize it to make the colors my vibrant. The same scene just brighter. We communicated with the customer service people via email.
I started off by sending an email asking if they could change the color. The responded with yes. I responded with what we wanted and asked what the price would be. The sent me a quote with a picture attachment and told me to contact another person to place the order. The picture they sent me was a wider view of the art we inquired about. This is not what we wanted. We just wanted brighter of the original. I sent back an example of what we wanted. The customer service rep responded by saying that would be a very custom order and that there would be no refunds. I agreed and placed the order.
6 weeks later we received the art, 2 weeks after we were supposed to, and it was the wrong piece. It was the wider view that we said we didn’t want. I went to contact customer service via the telephone and everything was automated. The message said to submit the return on the internet. I knew this was a sensitive order and would need to be addressed over the phone but there was no way to talk to someone live.
I submitted the return online. It said it would take 2 to 3 business days to receive a response. I waited the 3 days and still hadn’t heard anything. I emailed my original customer service guy to see if he could help and he said they were still looking into it. Seriously how long does it take to read an email to see what happened. I waited two more days and contacted the online chat help. The lady said I had to wait the 2 to 3 business days to hear a response. I told her I had already waited 5. She then explained to me that they were trying to figure out who is at fault and that I had to be patient. Why do I need to be patient when it was their mistake? This piece was for a client and we were already past deadline for Christmas.
Finally 9 days later I got a response that they would redo the art. I had to send the desired image again so they knew for sure what to paint. I asked them if they could expedite it any faster due to the nature of the situation. They said it would take 3 weeks.
3 weeks later I did a status check of the art and they said that it was best not to rush the artist if we wanted good results and it would be another week. I did another status check a week later and they said because of the cold weather the paint wasn’t drying quick enough. It was going to be another week. Finally they sent a picture of the final piece and it looked correct. I approved them to ship it and asked when we should receive it. They responded that the paint still needed to dry and it would be at least 3 days for it ship. On the 4^th day they finally shipped it.
The correct order finally arrived. I had placed the original order in the beginning of November and received the correct piece at the beginning of March. I must say the piece is beautiful but the hassle to get it was awful and the customer service is awful.