16 Handles

always a treat yummy stuff lots of fun

Disappointing first experience. The hype is not real. Dirty atmosphere. The toppings were below average. Strange flavors. That’s all I have to say. I am giving them a debatably undeserving 5.

This is my go to dessert place, especially because they’re open late. The froyo is delicious — the coffee is my favorite and they never rotate it out! Prices are reasonable, there’s a great range of flavors with sugar-​free froyo, too, there’s tons of seating, and the employees are always so friendly and accommodating. It’s a consistently great experience.

My wife and I love this place! We go there every time we visit our daughter, who lives a block away. The yogurt is absolutely delicious. The toppings are incredible. And the staff are all so downright nice. We can’t get enough.

I would give 0 if I could. I used love this place but now staff is nasty and the place is rundown. My son sat on a screw in the seating area. That handles are never cleaned off and so many people use them. But the staff is most important, they used to be so nice now they are all lazy and rude:

I like this spot — when they actually allow customers in and don’t have a private party. They have way too many private parties. It’s not exactly close, it’s not updated on their website, and so going there and seeing it is closed gets VERY old. This might as well be just a private party spot, unless you go at night. Or they could just update the website for their customers. I’m about done.
I also go to the one on 2^nd Ave in the UES. It is like going to Sesame Place or something. Just too much going on and a grade school amount of kids. I don’t like it. The customer service was horrendous. Is that attitude acceptable nowadays; I am always surprised by the attitude there!
I do like the frozen yogurt here because it is usually tasty, unlike the ice tasting other joints. I am tired of the mess though to just get over-​priced frozen yogurt.

Rude and unsanitary. The girl put her hand in my cup and wasn’t wearing gloves. When I asked her to put them on, she signed and slunk towards the register. The «manager» caught an attitude as well and sided with the dirty worker. Never again. Gross!

Next time you visit, politely ask to see the INGREDIENT LIST, which is kept in a large, loose leaf binder. When I looked thru, most of the copied pages – all pages are copies – were light in color of print, so not easy to read, but I did read it, but, it’s because of the ingredients that I do not recommend the frozen yogurt at 16 Handles. I did, after some discussion, try a smoothie that did not have any frozen yogurt in it. Getting any ingredient info was a challenge, regarding the beverages, since the staff really did not seem to know, which tells me there is lots of room for improvement in informing staff about the QUALITY OF INGREDIENTS. Staff was nice, but their attention was often elsewhere, perhaps forgetting for a moment that this is a business. So, if in the future, 16 Handles uses healthier ingredients, then I will surely try it. For now, due to the type of ingredients used, I would not eat the lovely looking frozen yogurt even if it was free.

Staffer was standing with sample cups, then disappeared. Cashier was friendly in letting me know they’d accept the Huledet bday offer without a purchase, so I went at the excellent selection.
FYI there was an Amazon Local voucher this year too, and folks had BOGO coupons on the back of receipts that they gladly accepted.

Not too expensive. I got a decently filled small cup filled about 50% with a few toppings and it all came out to $ 6. This store is actually quite big. You pick up your cups in the front where there is a row of self-​serve froyo machines. There is someone there with sample cups so you can try various flavors. Once you decide, you dispense what you want then go toward the back, where there is a toppings bar. They have your usual froyo toppings, including hot fudge and whipped cream. Then you pay at the cashier in the back.
What’s nice about this place is that they have a huge seating area with plush cushions and small tables. It’s really cute. In addition, they have large flatscreen TVs on the walls. Not sure this is the place to catch a sports game, but it makes the room lively at least.
It closes at 11pm, so it’s a nice place to hang for half an hour with friends while snacking.

I’ve tried many of the do-​it-​yourself froyo places all throughout the country and I have to say that 16 handles is by far my favorite. Much better than Yogurtland, which I have always found to taste very icy.
They change their flavors around a lot, but their Cookies & Cream always seems to be around. Probably the best cookies and cream froyo I’ve had (and I usually go more for the fruity flavors). Speaking of fruit, I always loved their Green Apple. I had never encountered a place that had such a flavor, but it was nice and tart. The pomegranate was also another fruity flavor that I always liked to get as well.
I sometimes went on their $ 5 Waffle Cup Wednesdays, where you could basically fill a waffle cup with as much froyo and toppings as you wanted for $ 5. Their rewards program is also pretty good, it’s not hard to get some money back from it.
I’m deducting a star because sometimes their customer service was bad. Many times they seemed understaffed — they only had two people for the entire place who had to give out samples, replenish the toppings, clean the floors, and ring people up.
Great place overall, and open late.

Good flavors for a chain, but when compared with all the fro-​yo out there, this does not rank among the first tier shops. The stuff is mass-​produced, anyways.

Normally I would give 16 Handles 5 stars, but they really annoyed me tonight. We are rewards members, so we are told of all the promos. They’ve had a $ 5 fill your pink cup every Monday in May (and April). We went tonight, filled our pink cups to the brim and NOT ONE person said anything until we went to check out (apparently, there was;t a «deal» because it was Memorial Day). If someone told us sooner, we would have been more conservative with our fro yo and toppings. It’s aggravating and BS. We’ll most likely not go back, even though the yogurt is good, but thats some shady business!

Walked 4 New York City Avenues and 6 blocks to et to this store cause I was really craving some 16 Handles. Got there to find a sign posted that they were closed for a private function?!! No notice of this on their website or twitter or any of the hundred social media outlets that are available to communicate with your customers.
I don’t value companies that don’t value their customers. Peace out 16 Handles, never again.

So their froyo is good and their topping is great. I would give them 4 stars for the froyo by itself, it’s good but some of the flavors are a bit tasteless. However, if you want to order from this place. Don’t. Every single time I have ordered from this location they have either forgotten, lost or not gotten my order at all. I usually call them after 2 hours and then have to call again after an additional hour to hear where my froyo has gone. Today wasn’t as bad, as I have only called twice the last 2 hours and they are sending my ordered to me (for the second time). Let’s hope it can make it all the way over here (1 block over).

FROYO! You cannot go wrong at 16 handles!
Best yummy treat during a stressful week!

Best Fro-​yo chain out there. Period.
Their flavors are great, and regardless of which branch you go to you’ll find your favorites.
This location had a Amazon Local deal which let my bf and I pig out. The fruit topping were still nice and fresh at around 8PM (that is when we visited). Also at this location there is a lot of seating (a big plus, since the 9^th street/​2^nd ave location has barely any seating).

I love this place! It’s huge and kept very clean. Came here multiple times and always walked away with a cup of goodiness!
I came in one time in the early evening wanting to sample some of the new flavors they had that day. The only staff member who was not behind a counter was mopping the floor. She took her gloves off and put on a new pair before touching the sample cups! (Sampling is not self-​serve but the girls here are alway on top of it.) I was very impressed and grateful at how she went out of her way to satisfy my froyo craving!
They also have $ 5 Waffle Wednesdays from 5−7pm (fill up a waffle cup or cone with as much froyo and toppings as your heart desires) and a loyalty program ($ 5 rewards every $ 50 or 50 points). If you register your membership card online, you also get an email updating you how many points you have after each purchase! Sweet!

This place is located close to where I live so I love stopping by for a snack in the afternoons. They are good about letting you sample what you want. My favorite thing to order is the whip up. Graham cracker and soy vanilla flavors taste the best. I just wish they had crushed graham cracker topping for the graham cracker yogurt.

It’s very spacious and clean with a nice extension for a sitting area. However, I find that the machines are always dispensing everything in a very soft and melted consistency. I thought frozen yogurt was supposed to be a little … frozen? Also, avoid this place from 3 – 4 on a weekday as it can be packed with running and screaming children. Not that I don’t like kids, but it gets difficult to enjoy your treat when little Davey is freaking out a foot away from you about the fact that he couldn’t get whipped cream on his already sweet treat.