Wrens Auto Service

After visiting a couple of other shops and talking to my roommates, I decided that the best place to take my car to get repairs would be Wren’s and boy did I make a great decision! I took my 2006 Acura TL in to get the fender replaced, the rack and pinion re-​installed, to get some replacement nuts to secure the rocker panels, and to re-​install one of the mudguards. Although the entire job took 4 days more then I was told originally (they claimed it was because there were parades that weekend), Wren’s made up for it by giving me a significant discount on top of also waxing my car and buffing it. Overall, the experience was great, and I would definitely go there again!

I had my rear windshield repaired here after someone bashed it in. I was going to drop it off at a windshield repair place but since there may have been additional damage I thought it to be better to bring it here. I was wrong.
1. Dropping it off was an experience in itself. It seemed very chaotic and no one looked happy to be there.
2. It took 12 days for my rear windshield to be repaired.
3. There was still pieces of broken glass in the crevices of the window space. Every time I close the back more pieces fall out.
4. They managed to somehow scrape off some of the pain on the back of the car and the rear windshield wiper does not return to it’s starting position as it did before.
5. The rear windshield does not have tint on it as it did before the incident.
When I went to pick up the car I was just happy to finally have it back after being given the run around. I can’t imagine how much longer I’d have to wait to get my car back had I complained more about the poor condition of the repair. The gentleman Joey that helped me seemed nice but I’m sure they’re just overwhelmed. I cannot recommend this establishment.

My car came back damage repaired, along with the whole thing having been cleaned, washed, and detailed. It looked nicer than it did before I was in the accident. They also dealt with the insurance company so I didn’t have to.
On top of all that, Sammy opened up shop on his day off to let me get something out of my car that I’d forgotten in there and needed in pinch.
I can’t recommend them enough.

Stopped in for an estimate to fix my bumper. Sammy said it would be a pretty simple fix, probably just replace the bumper. He asked if it would be an insurance job, and I replied no, I’d be paying for it out of pocket. He told me he’d email me that night with an estimate. Two days went by and I called to follow up. Left a message for him. No call back. A day later I called again and left another message for him. Finally reached him the next day and again he said he’d send me the estimate in a few minutes. Well it’s now been over 3 weeks and I never heard back, so I’ll be going somewhere else. Part of me wonders if they don’t want to do an out of pocket job because they won’t be able to inflate the cost as much as they do with insurance companies. Either way, terrible customer service! If you don’t want to fix it, or can’t, just say so and don’t waste my time.

After a somewhat minor accident this place was recommended to me. Simple drop off and all of the work seemed to be done quickly. My car looks great. Don’t count on the 10% off. They forgot the offer was there and when I presented it to them they only offered off of my deductible. This was a $ 3,000 repair. My discount should have been $ 300 instead of $ 25 (10% of my $ 250 deductible). I filled up my car the morning of the accident and drove only a short distance before dropping off my car. When I picked it up today there’s between ½ & ¾ tank of gas. There are also someone’s glasses and a blackberry phone charger plugged into my power outlet (I have not had a blackberry in a long time). I rate them 2 because their work seems to be good but I think they are shady at best. Proceed with caution.

What happened, Wren’s? I wanted to like you! I heard such good things!
My car was side-​swiped from back to front while I was gone for Christmas. The whole side of the car is jacked up (back bumper, door, quarter panel) and my mirror is ripped off. So I decided to go to Wren’s based on Unilocal reviews. I should have read the filtered reviews too!
Another reviewer, in the filtered reviews, had an identical experience to mine. I took my car to Wren’s for an estimate. The guy (maybe early 30’s, looked sort of east coast preppy. Had like a pea coat on or something.) came out and took some pics of it, we exchanged contact info, and he said he’d get back to me with an estimate.
A few days go by and I haven’t heard from him, so I reached out to him via the cell phone number he gave me and the dude never responded!!!
If they are too busy or just don’t want the biz for some reason, cool, fine, but just communicate with me and tell me that. that’s all you gotta do. I’m not going to harass a business to take my money.
It sucks that I’m giving a business a poor review based on interaction with one particular employee (olé boy needs to DO HIS JOB!) especially when so many customers have had a great experience with them. I wasn’t going to leave the review but after I saw someone had an identical experience, I felt like I should.
I drove my car illegally to this place, risking getting a ticket that I definitely cannot afford (no, I’m not one of the 12 people in the US with 99.99 999% of the money who can actually afford to pay for towing and/​or tickets. I know you are shocked that I’m not one of them since I’m such a high class broad). So don’t make the same mistake as I did. Call them first and make sure they WILL take your biz.
I took the car to A. Vargas on Magazine and so far they’ve been great… and Mr. Vargas has a Pomeranian that looks just like Boo. I almost lost my mind when I saw that dog. Seriously, I want to give the guy a tip on top of the bill just because he has that freaking adorable-​ass dog in there.

I had no expectations because my insurance company sent me to them. Excellent customer service, they even detailed the car which I think is above and beyond!

They say they spoil their customers, and when they came over to the house to help us deduce the issue with our battery and the drive is

I never thought I’d have a favorite body shop but now I do. I tried this place out to get my front quarter panel fixed after having some unsatisfactory work done at another shop. I picked Wren’s just because it was the closest place to my house and they took my insurance. The work was beautiful, and it really looked like nothing had ever happened. In addition to that, the experience is great. The waiting lobby is never boring and they’ll usually give you free rides if you live close or on the way to where they’re going. I’ll still keep going even if I move out of this neighborhood.

These guys are awesome.
About six months back I got a flat on my truck, and I don’t have a jack. I have AAA roadside assistance, so I call them up expecting a quick spare tire change. A AAA guy shows up and despite his best efforts (and a hydraulic lug nut gun), he can’t get my wheel off. The guy assures me that if I call back tomorrow, they will bring a bigger compressor and break it free.
The next day, same damn thing. Two afternoons wasted and no spare tire. I ask the AAA guy to put enough air in my tire to drive a few blocks, and cruise into Wren’s.
The mechanic comes out and literally, within one minute has my flat wheel off. No Compressed air needed. Another 5 minutes later and my spare is on and I’m ready to go.
«How much do I owe you?», I asked.
«Don’t worry about it».
These guys did in less than 10 minutes, for free, something that AAA couldn’t do.
All future car business will be at Wren’s.

Needed some deep scratches repaired on the hood of my car. The folks at Wren’s gave me a great price, did the work quickly, and fixed my window which would had fallen out of its track.
All in all, a great experience. I will definitely return when I need them again.