Soniat House

We just wanted to tell you how much we enjoyed our stay at your establishment. We’ve traveled a lot over the years, and I don’t think we’ve ever been treated with such courtesy and friendship from check in to check out as we have with you. We just love this place! For those who want to feel that they are part of a bygone era (with all of the plush modern conveniences) this is the place for you! From relaxing in the courtyard to the beautifully appointed rooms, this is an absolutely lovely experience. Thanks again for making our trip, once again, completely perfect!

This is the only place we stay at when we travel to NOLA (14 years now). Brings you back in time. We had a room in the complex across the street many times (with no other visitors). We had the whole gardens and water fountain to ourselves. I’ve always loved the staff .don’t know the owners or management personally but never had issues with anyone there. Just the opposite. We tip the staff well because they are awesome and have always prebooked online. Wish the sweet ol guy was still around. fell in love with him and his wonderful self. waaa

One of the cutest hotels I’ve ever stayed in, and the perfect base for a week in NOLA. From the intimate courtyard, the honor bar, the beautiful room, the biscuits down to the extremely friendly staff, this is definitely a hotel that I’m putting at the top of my list.

The Soniat House was everything I hoped it would be. Gorgeous, private, the perfect location. It is like staying in your own quiet, exquisitely decorated apartment in the Quarter. I really felt like a resident of New Orleans while staying here for three days in late August, rather than a tourist. The amenities are impeccable — comfortable bed, pillows, sheets, Molton Brown toiletries, beautiful antique furniture — as is the service. Concierge Bill, whom we contacted before we arrived and who even called us on his day off, helped us make the most of our three days in the city by suggesting restaurants and tours and making reservations for us. Hand-​written notes were left in our room telling us where to be at what time. We took advantage of great summer rates to treat ourselves by staying here (we booked a junior suite, which was huge), and it is going to be really hard to ever stay anywhere else! (Maybe we just won’t!)

Stood here last week and I will be back. Wonderful staff and perfectly located.

Stay here for the food and to experience the southern continental breakfast. Buttermilk biscuits come hot from the oven, wrapped in a linen napkin and set over a warming stone in a lidded Balinese basket. These steamy treats arrive with fresh orange juice, homemade strawberry preserves, and dark chicory coffee with a pitcher of hot milk for a proper New Orleans café au lait.

Their cancellation policy is absolutely ridiculous — no changes within 30 days of arrival! We could not make it as it turns out because my girlfriend got sick. They would not allow any change to the reservation, or make any concession whatsoever. No, they charged the entire $ 800 to my credit card for a 2 night stay! The hotel was not fully booked, so it’s not like they turned away anyone in order to hold my room.
I think this is a very greedy and selfish hotel and unless you are the kind of person who never ever needs to change their plans, I would not advise booking here.

We just came back from a 3 night stay in one of the suites. The hotel was in a great location, and it was quiet & authentic. It was our first time at this hotel. We prefer staying at smaller, luxury properties for a more intimate experience. This place was good for that, however it all went out the window quickly. Upon checkout, I was reading the paper outside the hotel office, got up to use the restroom just inside and came to find my phone was stolen. This is a secure building, so not just anyone can come inside. There was another couple on their way out and a small handful of staff members present. I hate to point fingers, but it doesn’t seem likely that the couple who was also paying $ 450/​nt to stay there would pocket my $ 650 Iphone. I alerted the woman at the front desk who was polite about it, but also a bit helpless. Unfortunately I had a flight to catch back to Los Angeles, so I did not have time to call the police and go through all of that. All they really offered at the front desk was a sorry and a shoulder shrug. It was a very disappointing end to the holiday weekend. Keep your valuables close if you’re going to stay here.

If you can afford it, this is the greatest and most charming hotel in the city. And their BISCUITS, good Lord. The courtyard is like something out of a fairy tale, too.

I really liked this hotel. It’s location was great! We were able to walk everywhere in the French Quarter and to some places in Marigny. The staff was great and our room was extremely large and decorated nicely. The only downside is the noise we experienced because we had a ground floor room. The occupants in the room above us must wore cement shoes because we heard every step they made. If you stay there request a upper floor room.

Love the authentic feel of this place. Clean and quiet with friendly staff. Great location… walking distance from everything, but far enough away that you can get some peace and quiet. I will defiantly stay here again.

Outstanding hotel extremely close to the french quarter. The court yard was beautiful. We had a huge bed which was very cozy and quiet. The staff was very helpful.
Croissant D’Or is just around the corner for some delicious pastries and of course croissants.

Love love love this hotel!
Close to the quarter and walking distance of everything else.
I felt the service and the rooms were amazing.
Stayed at the Ritz Carlton in New Orleans on this same trip and much preferred the homey atmosphere at Soniat.
I was upgraded to a suite on the top floor and it was astoundingly gorgeous.
The all marble bathroom is exquisite and the toiletries are very high-​end.
I look forward to my next trip to New Orleans and stay at Soniat House.

My boyfriend picked this place for a romantic long getaway weekend. WOW!!! I loved it from the minute I got there… from the keys, to the fact we had to cross the street to get to our suite, to the walk up the votive lined stairs, to the small walkway to our suite… everything! Its was quaint and romantic. An oasis. Beautiful. We were never bothered, but were always welcome to ask questions. The staff helped us make dinner reservations at very nice places with great food and service. In a town that’s colorful, loud, lively, fun, and so many other things, it was nice to have a patch of peace to go to. Just far enough away from Bourbon «happenings» so we could easily walk back and forth, and also to the French Market area. It almost felt as if we were the only ones there. We came in late every night, and were never disturbed by other guests. The courtyards are gorgeous, and we made drinks in the honor bar, and sat outside to enjoy them.
This was one of the best places I have ever stayed, and will definately be back!

**SKIP THIS DISCRIMINATORY HOTEL IN THE FRENCH QUARTER**
My husband and I came from NY to stay in this very well reviewed hotel in the beautiful French Quarter. I have a service dog and was told it would not be a problem but they mention there was a «hotel cat». I let them know as a service dog, she has been trained to ignore other animals when she is working and anyone with a service dog knows this even means cats. Regardless, I assured them not only of her training, but let them know we have a cat at home and there has never been an problem.
Upon our arrival, the staff was alarmed I walked in to check-​in with my dog. I let them know I had spoken with someone when I made the reservation and they said they had no idea and repeatedly stated they have a strict no pets policy. I offered my dogs certification information, but they said to go on up to my room and it is not a problem. In the morning, a new staff member told my husband the hotel cat ran away, passively suggesting that my dog –Who did not leave the room after my late night check in– has caused this to occur. Again we said we didn’t understand the confusion and we don’t want to be blamed for a cat’s behavior.
To make a long story short, Michelle at the front desk kept talking about «the poor cat» and how «in her entire life she has only left twice.» and that she is «not saying it was my dog but it is a strange coincidence that the beloved cat has run off for the night.» She asked to move our room by the front door so that we might «be discreet with our dog and not to disturb the cat if she should come back.» At this point I just could not believe this! There is cute quirky hotel things and then there is just plain unprofessional. I asked her if this hotel is basically, made to serve the cat and when her behavior is not «normal» if it is practice here to blame a guest and make them feel guilty that they have need for a service animal. I felt very unwelcome and let her know that this is just very uncomfortable all around. Again she repeated the not pet policy BUT the exception they make for service animals. I said I was not seeing any exception and did not feel this is what was happening. She told me the hotel IS BUILT to house that cat and THE CAT is a PRIORITY and BELOVED by guests and staff and everyone is very concerned with her «sudden behavior» so yes, we need to be accommodated due to the CAT!!! incredible.
Honestly, i love animals. I love cats dogs –they are my family. BUT to run a BUSINESS where you service GUESTS who PAY A LOT of money to stay and be told THE CAT is priority is totally INSANE. not to mention it is ILLEGAL to kick someone out because they have need for a service. It is OUT RIGHT DISCRIMINATION against persons with disabilities that require the service of an animal.
SURE this hotel is beautiful– but so is ALL of New Orleans and the French Quarter. Stay here if you must but i recommend you choose from one of the many other beautiful places to stay in the French Quarter that are NOT DISCRIMINATORY and WHOSE GENERAL MANAGER IS NOT A CAT.
best wishes and safe travels.

My wife and I thoroughly enjoyed our stay. The property was beautiful, the location was excellent and the staff was very friendly and gave great recommendations (thanks Bill). I hope we can return to NOLA soon and when ever we do we will absolutely stay at the Soniat House again!

This is not review about the hotel itself, but about the customer service. As a patron who intended on staying at the hotel in October, the online reservation system and I inadvertently made a reservation in July (less than two weeks from the arrival date). Knowing that the punitive 15 days-​or-​full-​stay-​charge cancellation policy, I understood I had until mid October to cancel if necessary.
Much to my surprise, I was emailed a review form asking about y recent stay only a week and a half later. After inquiring, the realization that my reservation was mistakenly made three months in advance, I was told that the «policy is the policy» and I was out of luck.
Needless to say, I persisted and was met with such a lack of understanding that I cannot see how this wonderful place could survive such poor customer service. As someone in the business of taking care of people, I don’t know how such a rigid attitude can help anyone.
Having explained that myself and another couple (who had incidentally booked for October) and possibly another couple to do the same, would take our business elsewhere if some compromise could not be met, I was told that the summer is the slow season and they depend on every reservation. Or, in other words, «we got your money, and there’s nothing you can do about it».
Unfortunately, as someone born and raised in NOLA, I didn’t expect this sort of experience from my hometown. The laissez-​faire, big easy attitude certainly doesn’t extend down the far end of Chartres street. Best look around before booking with Soniat House.

This place was BEAUTIFUL.
I am gonna steal from David K.
Beautiful. Opulent without being tacky. Private courtyards lined with votives at night. An honor bar stocked with really nice booze and no one watching to see how much you pour in your glass. Super-​friendly help.
had the room listed at $ 195. We called the hotel direct and got it for under 140
Totally enjoyed our stay!!!
Special thanks to our Check in agent Linda

Okay — so you want to spend way too much on a hotel? Here you go. And you better pony up for a suite. And don’t expect an iron in your room, and it can take a few minutes for the valet to find your car. A 20″ TV on a cart if you are lucky. This is no ordinary place.
Beautiful. Opulent without being tacky. Private courtyards lined with votives at night. An honor bar stocked with really nice booze and no one watching to see how much you pour in your glass. Super-​friendly help. Clarice the cat weaving around your feet in the morning. A vision of paradise — like no hotel I’ve been to in North America (reminds me of a couple in Costa Rica, though). Totally ruins ever other hotel.