H&R Block

By the gods, this is the worst place ever to get your taxes done!
When I first moved down here to New Orleans I chose H&R block to file my taxes. In the past I have had very good luck with other H&R block locations in Indiana, Texas, and Missouri. But luck was not with me when I went to this particular location.
I had set up an appointment at 10 AM on the day I went in. When I went in they were getting ready to prepare my paperwork. They noticed that one of my W-​2 forms was from out of state. The lady who was helping me out then informed me that she was unable to file my taxes because she didn’t know how to do out of state tax forms. She also informed me there was only one particular person working there that knew how to process out of state W-2’s. WHAT!!! So a major corporation like H&R block has only one employee who knows what they are doing at this particular branch? I still shake my head when I think about it.
Anyways I had to wait because the lady was busy with another person that had just WALKED in who was filing their taxes. Well wait I did, it turns out the man was a slum lord who hadn’t filed his taxes in 2 years. I had to wait 3 and a half hours!!! I think its kinda funny I had to wait so long even though I had an appointment and the other person was a walk in. After I waited for what seemed like an eternity they finally did my taxes. They charged me a whopping $ 450 for tax prep services! Wow, you would think for that kind of money I would have gotten better treatment.
In short incompetent employees, appointments not taken seriously, and high fee for services. This place is only good for shady business owners looking to screw over the IRS.
Here are better options for getting your taxes done: Jackson Hewitt, Liberty Tax Services, and Turbo Tax.

Worst experience ever.
I was not told my rights and was being bullied into paying almost $ 500 after being quoted $ 40-​$ 140 over the phone for the forms I had. I wasn’t told I could walk out if I wasn’t satisfied. I was *actually told* that they couldn’t delete my tax forms out of the system, that they had my SSN, address and information and it was too late.
I asked to speak to the manager. She wasn’t there. I asked to speak to her on the phone. I was told no. Then, the woman who did my taxes (who was practically illiterate, couldn’t spell and actually DID ALL OF MY TAXES INCORRECTLY WHICH IS ILLEGAL but she said if I paid an extra $ 35 H&R Block would be liable for up to $ 5000 of taxes… shameless!) hid in their employee room, called the manager herself and told me I could have $ 50 off. Okay… thanks, but the difference between $ 450 and $ 500 after being quoted 80% less was unacceptable. She said «but I got you a refund of $ 350!»
I replied «Okay, I’ll be happy to pay you the difference.» But it doesn’t work that way, I still had to pay the full $ 500. You MUST BE TRIPPIN’. Fine, I get that although it didn’t make me happy.
I should have been worried from the start. I was greeted with «Oh, you’re seeing (name goes here)? Sure you don’t want to see someone else? You know what? I’ll get you someone else.» It was OBVIOUS HER CO-​WORKERS DISLIKED HER. She asked for help from her co-​workers a number of times during our session and there was some real tension there.
I thought this woman was working on commission or something the way she was hassling me. I was called by customer service for a follow up a few days later, told my story and received an apology. I was told they don’t work on commission… huh? hmmm…
AAAAAHHHHHHHHHHH!!! I still get mad when I think about this and will be doing my taxes online myself with TurboTax for $ 15 in the future.