FedEx Office Print & Ship Center

Even by the combined incredibly low standards of New Orleans and ex-​Kinkos, this place has surprisingly bad customer service. It’s actually bad enough, especially for shipping, that I will be shipping all my packages by UPS and USPS instead of ever using this location, or FedEx-​branded shipping, again.
This afternoon they just summarily refused to ship one of my packages (which I’d already prepaid!) based on arbitrary decisions about how the packing looked to them — even when the packing is precisely the same as the box was earlier received _​from_​FedEx! First they opened the box and messed with the bubble-​wrap packaging, and then they talked insultingly as though this was my fault, or as if I were trying to cheat them or make them «responsible» for a later breakage claim just by asking them to take a package I’d already paid to ship. Then they failed to repack the package they’d opened and sent me away with it. Even by New Orleans standards these people are remarkably rude — maybe they’re on some kind of power trip because most of their customers are college kids?
But when I called the corporate line to complain, they told me this (apart from the rudeness) was their actual policy: that «FedEx Office» locations are supposed to refuse to ship packages, and that I should use other drop-​off points instead, because off-​brand shipping stores would take my package (the same package!) with no problem. Great brand management there: first you rename the whole store after the shipping brand, then you refuse to ship things for customers. I think I’ll never try to ship a package with these people again, and I’m sorry that the Tulane students who frequent this place don’t get better treatment.

Overpriced copy/​print services. Refused to ship a parcel because I’d wrapped the box in brown paper. Will avoid.

This place is understaffed and usually will not do what you want them to. Back in 2009 they started making you *buy* tape to wrap your box if you were shipping it. Since FedEx already charges so much, I found this to be abusive. They will lose anything you submit to them online.
Every time I went in there it too far too long. They are definitely overwhelmed with all the students and departments but it’s a wonder why they don’t hire more staff.
I recently met an employee who was transferred out of this location and when I mentioned how he looked familiar (he recognized me too) he looked relieved to be rid of this place.
Try to make your own copies at the library and just buy a 3 hole punch and anything else you need from the Bookstore if you’re on campus. Ride your bike, or get a ride to the USPS post office on S. Carrollton north of Claiborne (near Magnolia Discount gas station) to mail anything and you will probably be back on campus in less time than it would have taken you to complete a transaction at this location.