Covan World-Wide Moving

PLEASE READ BEFORE CONSIDERING THIS COMPANY!!! MOVE YOURSELF IF NO OTHER OPTION!!! I only WISH there was an option to give a NEGATIVE 10! I have NEVER seen an operation so poorly run all the way from the top-​down. I don’t know how a company like this can stay in business. And before you read on, yes I had to use this company as I am in the military & this was the company that came in as lowest bidder. I have learned my lesson & will be sure to move my own stuff moving forward.
The e-​mail chain below helps give some insight into the experience & I have also included a rough timeline:
1) Household goods (HHG) were picked up by movers on June 6 & June 7.
2) I departed Baton Rouge on June 6 to New York.
3) Bill of Lading showed that the delivery date would be by June 19.
4) I called mover’s on Monday, June 18 & was informed my HHG were in transit & should be here by the end of the week at the latest.
5) Had not heard anything from mover’s by end of week so called them first thing on Monday morning, June 25 & was informed that ALL of my HHG were still at the warehouse in Louisiana. Again, this was after being told a week earlier that my stuff was already in transit. I immediately made numerous attempts to reach my ‘Move Manager’ through e-​mail and two separate phone #‘s listed with no luck. I guess I wasn’t too shocked as she had only reached out to me a few days before my pack date on June 6.
6) I called the corporate office & got in touch with the ‘Military Move Manager’ for the company. I explained to her the entire ordeal & was informed that the moving company would pay to put me in a hotel & 50% of my daily meal costs until my HHG arrived. I had to pay everything upfront & was informed I would be reimbursed. The out of cost expense was $ 1,100 (not sure how long it will take to get reimbursed).
7) The movers arrived on Monday, July 02; however, they were two crates short. In addition, multiple boxes had the SAME # & color sticker on them (how does that happen?). I have been informed that my crates aren’t missing but are actually in transit although the ETA is changed every time I call.
8) It is now July 20 & my crates have still not been located. I finally got in touch with someone from Covan (origin moving company) yesterday after getting no response from my new ‘Move Manager’ (got a new one because the other one was non-​existent). ETA is still unknown & Covan says reimbursement check is in the «process» process.
9) Received remaining crates on July 27.
10) Now August 12, NO reimbursement check & NO return correspondence from company. Military lawyers now involved.
11) Omitted details but that is the basic idea — horrible customer service from transportation provider, missing crates, no communication with painfully slow follow-​up, constant set expectations that have been all lies.