Canine Connection

I’m remiss for not reviewing CC earlier. One of my dogs went to daycare there for over a year and a half, before we moved out of town. My other dog also boarded there (he is not really the daycare type — let’s say he’s dog-​selective). Having left town, I miss this place SO MUCH. The staff, from front desk to dog handlers, are amazing: friendly, efficient, competent, and kind. They seemed to legitimately love and know my dogs, and were very, very nice to me.
CC is a full service daycare/​boarding/​grooming place. I have limited experience with their groomers, but they seemed perfect for basic baths (I never got anything more done). Daycare service is supervised at all times (SO important!) and in a number of different indoor/​outdoor rooms with webcams for the anxious pet parent (like me). Their boarding is great, too — my dogs boarded together in an indoor/​outdoor suite: one dog went to daycare during the day, the other didn’t. They both seemed super happy. On the rare occasion that either of my dogs seemed not quite right while there, I got a call immediately. I would totally trust them with any of my pets.
Staff is amazing, owner is amazing. They also support animal rescue, which I love! CC is all-​breed friendly (of course daycare dogs must get along well with others), which I love because I have a pit. The facility is big, CLEAN, and gorgeous. Also, the prices are awesome, and if your dog does daycare, daycare is included in boarding! This place is literally one of the two things (along with my vet!) that I miss most about New Orleans — and I miss New Orleans a lot! 150% recommended.

This review is long overdue.
I moved to New Orleans a little over a year ago, just me and my two dogs. Needless to say, the quality of the accommodations and care for my two energetic companions is extremely important to me. When we moved here, we first lived in Uptown and actually used a different doggie daycare, because it was on my way to work. When I changed jobs, I needed a daycare that opened earlier in the morning, to allow me to drop my dogs off with enough time for me to make it to work. Canine Connection’s more than convenient hours is what first drew me to them. Then their pricing (which was slightly more reasonable than the first daycare I was using –wish I had been using CC the whole time!) and their amazing reviews sealed the deal, and I decided to give them a chance. When filling out and dropping off the required paperwork, I was given a tour of the facilities when I asked for it. In no way did I feel like they were «putting on a show» for me, as they immediately took me back and gave me a very detailed tour. I did not and would not expect it to be a 5-​star hotel type deal (come on, it’s a dog play area and kennels), but I was still very impressed and very comforted with how clean and tidy everything was. Even better, there are several different rooms that the dogs are placed in, based on size and temperament. Perfect, since my two large dogs can sometimes be too rough with the tiny ones. For these reasons, I still bring my dogs across the river to go here, even though we have recently moved to the westbank.
But to the point of what pushed me over the edge, to where I HAD to get on here and finally write a review (and this is the first one I’ve ever written for any business). I have worked with a manager, Jessica, before when there had been an small error in the amount of food fed to my dogs, and in perfect customer service, she worked with me to correct and accommodate for the error that had been made. But for this last holiday weekend, Memorial Day, I had called about a week and a half in advance to make a boarding reservation. At that time, I did not even realize it was the holiday weekend, and I was told that they were full and that I could be put on the waiting list. After realizing it why it was so booked up, and kicking myself for not calling to reserve our spot sooner, I called back every few days just to check if there was any movement. On the night before I had to leave, about to cancel my flight and preparing for a 15-​hour drive taking my dogs along, I called one last time and Jessica answered the phone. She worked with me, and gave me a few creative options to make it possible! If I could have hugged her through the phone, I would have. She saved my weekend and a lot of travel headaches.
My points:
1. This place has the best customer service I have ever experienced, hands down.
2. They actually care about all of the dogs and it shows (You can watch them on the webcams in the rooms, the daycare people walk around, pet the dogs, and clean up messes IMMEDIATELY.)
3. My dogs love this place and are tired for days after playing and boarding here (they literally run to the front door of this place and could not care less that they’re leaving me).
4. Make your reservations early, because this place is so great, they will fill up!
I will be leaving my dogs for over a week with CC when it comes time for my honeymoon in the fall, they’re the best!
Thank you, Canine Connection!

My dog scrambles to get IN the door here. He loves it! The customer service is always great, the people that work here are really friendly. I like that the have cameras in the play rooms and that there is always someone in the room with the dogs. My dog had had several overnight stays here.

We had a doggie birthday party for our dog here and it was great. The area was set up really nicely, they had treat bags as party favors for the dogs and water bowls. It was very clean and everyone was nice. They even gave our dog a birthday cake squeaky toy which she loved. The yard area is concrete but our dogs didn’t mind and there was an above ground swimming pool which she absolutely loved once she figured out the stairs. We would definitely go here again it was a lot of fun.

Canine connection is absolutely wonderful! My dog started going to daycare at a different place in town– it was cheaper but you get what you pay for. After one time there we made the switch and have been so happy ever since.
The facility is clean and spacious. I like that the dogs are separated by size and temper– much less likely that an accident will happen when a 100 pound dog isn’t running around with my 17 pound dog. Every time I look on the cameras I see my dog playing, people in the room with the dogs, and plenty of beds and water for the pups. You can also see the outside areas and the pool.
My dog is a rescue and has always been shy, but he literally charges into canine connection on the days I take him. He’s always tired out when he gets home!

Great place! Friendly, efficient and knowledgeable staff. Convenient location and parking. Only minus is we were boarding a cat and the quantity and noise of the many barking dogs can be stressful for cats.

Thank You Everyone at Canine Connection. They sat with my dog on the first night when she was pacing the floor. When I looked in and saw her playing so hard with the other dogs while being supervised it was a relief. I asked them to give her a specific toy at the next check in and within a few minutes not only were they calling me but someone was sitting with her head in their lap. Can’t ask for better.

My dog hates most things that aren’t food but appears to actively enjoy his time at Canine Connection. We had heard so many glowing recommendations from friends that choosing a spot for our dog to hang out once in a while and when we are out of town. Staff is always friendly and I believe our dog is in good hands. There was one incident when another dog bit our pup — no fun for anyone. But Canine dealt with it quickly and resolved the entire incident to our satisfaction. While scary, these things happen and it was great to see that Canine dealt with it well. We happily returned Raki to their care and he continues to enjoy hanging out at daycare. Only slightly critical note — some higher res webcams might be nice as it is sometimes hard for a stalker dog parent to identify their dog.

Fantastic place. Great staff and my dog always comes home exhausted.

What’s better than after coming home from a long stressful day at work your dog wagging its tail in excitement to see you?
Like «OH YEAH! YOU’RE BACK AGAIN IT’S TIME TO PLAY!!!»
Really nothing… Except, possibly, a dog that has had his/​her fun for the day and just wants to curl up on the couch with you and rest as you relax from a long day.
My 8 month old Blue Heeler has been going here since she was 4 months (the minimum age they will accept) and she gets just as excited every morning I till her she’s going to daycare. The staff here is wonderful. They always have 2 people in the play areas with the dogs to take care of the «mob» as I’ve heard the pack of dogs playing referred to.
And the best thing is that she doesn’t come home smelling like she’s been in a mob of dogs all day. Yes, there’s a slightly stronger dog odor since she’s been playing all day but it’s not annoyingly strong.
Oh, and you can watch webcams of the play areas while your dog is there. The quality isn’t that great and you can’t watch it on your phone. But really I’ve maybe looked once in the 4 months she’s been going.

We had a urgent family matter to attend to out of state so our pup stayed at Canine Connection for a week and it was his first time at place like this. The staff could not have been more helpful, communicative, and flexible. Everything was superb and our puppy passed out for hours afterwards. He clearly has a fabulous stay.

When they called to say my puppy had one dilated eye, I thought they must be being so attentive. I got out early and hurried over to pick her up. I was already visibly upset and tearing up worried about the causes of one dilated eye (I was thinking brain tumor, encephalitis, abscess, etc).
We arrived at the vet and took a closer look and she had puncture marks on her upper lip and above both eyes. At this point, we had to call in an ophthalmologist.
While waiting for the ophthalmologist to come, I called Canine Connection back and asked if my dog had been attacked by another dog. The guy went to look up her notes and came back and said that, yes, in fact another dog had attacked her when she entered the room that morning. Once he heard the whole situation, I think he realized that he was not supposed to have said that and backtracked saying the manager would give me a call.
Needless to say, they had «forgotten» to tell me that my dog was attacked because they «didn’t think there was any contact,» but inadvertently noticed that her eye was dilated.
When I called them on being completely deceitful, they did end up doing the right thing and paid my vet bill, reimbursed my daycare package (minus the two prior visits because heaven forbid they would do something more than they had to) and kicked the other dog out of doggy daycare.
I think they treat the dogs nicely when they are there, but if something goes wrong, they are going to try and cover it up, unless you can prove it.
We now go to Camp Bow Wow.

I’ve been boarding my dog (Jerry Lee) off and on with CC for the past few years and have ALWAYS had a great experience with them. I boarded him last night and was reminded why they’re so great. It had been at least 6 months since he had been there, and the moment we walked in the door one of the staff said, «Jerry Lee!» with a big smile on her face. I wanted to cry. As dog owners, we know how much our babies mean to us, and to have someone remember them after so long and to light up when they see them, its Priceless… and it makes you so comfortable to leave them in their care. Today upon picking him up, I told them I would actually be bringing him back in the AM to board for a few nights due to a family emergency. The guy at the front desk scheduled it right away and told me that he would have the same room he was just in. Then offered to let me pay for the current boarding when I picked him up the next time. Customer service level = Top Notch. We got home around 7 pm tonight, he ate half a bowl of food, and passed out. He’s been sleeping and dreaming at the end of the couch all night, pooped from all his fun at CC. Love them!

I had never boarded my cat before and was a bit nervous, and I was thrilled with Canine Connections customer service. All employees made me feel comfortable and I felt like my cat would be well taken care of. They had good hours of operation, were easy to find, and parking wasn’t a problem. If you’re trying to decide where to board your pet, chose Canine Connection. :)

These guys are great, they even come out to your car to grab your pup. It seems like there is a lot of individual attention that is given to each pup. And if you give them specific directions they will follow to a T.

This is one of the easiest five stars I’ve ever given on Unilocal.
We spent a week and a half in NOLA recently and needed somewhere to take Her Royal Furriness for a few days of well-​deserved daycare. Canine Connection was already well-​reviewed on Unilocal,and it’s easy to see why.
The staff are extremely friendly and clearly care about the dogs that are entrusted to their care. They were especially attentive to Her needs as a senior dog, and when they brought her out they told us all about her little canine shenanigans – which is comforting, because a person would actually have to spend time with our dog to learn about these little quirks of her personality.
We didn’t end up boarding Her overnight during this visit, but knowing that there is staff onsite at Canine Connection ²⁴⁄₇ would have put our mind at ease should the need have arisen.
The next time we’re in NOLA we won’t hesitate to use their services again.

Great place for doggie daycare or boarding, the staff is awesome and they even recognized my new dog that was adopted from ARNO because a number of folks at Canine Connection also volunteer there. Big bonus points. In terms of boarding, they offer a number of different options from a crate to private indoor/​outdoor «suites» and some even have webcams. During the day they also have 5 supervised playrooms where your dog can hang out and play with the other dogs as well as the staff who hang out and often pet the dogs. All the playrooms have webcams so you can check in on your dog if you want — and Canine Connection even has a «curbside drop-​off service» Monday-​Friday from 6−9am for regular guests.
Top notch place, which is why 50 – 100 pet owners appear to trust Canine Connection with their pets every day. As far as I can tell, this is the best place in NOLA for your dog!

I take my girls here for their mani/​pedis and grooming needs. Jeanine is our usual hair stylist extraordinaire and does an insane job with my yorkie poodle (who doesn’t want to lose half their size with one hair cut?!) She always sends me a snapshot of my pooch to tell me she’s ready for pick up — absolutely love that I can make appointments and ask questions via text.
Great assortment of toys, treats, food and clothing in the boutique. I haven’t used their daycare or boarding services but the staff have always treated my dogs and myself with courtesy and respect so I would definitely leave my dogs with them if necessary. The webcams are a huge plus!

If I have to pay to board my dogs during my own vacation, I’m glad that I can consider the experience a a vacation for them too. I genuinely wish I could survey them on their stay. I can’t. Fortunately, like most pet owners, I can read their minds. (And mimic the voices and speech patterns they’d use if they could talk.) However, that’s not the data I’m using for the basis of my review.
I’ve had really bad experiences depending on friends (even when paid) to watch my dogs. Either my friends or my dogs are terrible people. Then I paid bonded strangers who advertised their services on Craigslist to feed and relieve my dogs three times a day. That cost $ 45 and the service was unreliable at best.
I’ve brought my dogs to Canine Connection to board three or four times now. They share a «small suite» for $ 56/​night. Unlike other places I checked out, I don’t have to pick them up early in the morning to avoid being charged a whole extra day. I can bring them at 8 am on a Wednesday and pick them up at 7 pm the next night and they are completely wiped from hanging out with other dogs all day. That’s priceless.
I usually opt for baths and nail trims and don’t feel like CC nickels and dimes me on the charges. When I pick up my dogs they seem perfectly relaxed. They’re excited to see me, but once in the car they can barely keep their eyes open. Plus, for a short time, they don’t smell like butt. So that’s pretty delux.
My vacations are so much more relaxing now that I don’t have to stress about the mutts when I’m away.

Great staff + webcams for overprotective parents + clean safe environment = great place for your dog away from home
My two dogs come here for doggie daycare and love it! They sleep the whole next day. They also offer boarding and webcams to watch over your pups. I love being able to check in on my pups while I am traveling. They also go above and beyond for their customers. I highly recommend allowing your dogs to enjoy this place. Can’t wait to see how the expansion turns out!