Bippo’s Place For Smiles

I love this place. There is an indoor playground for kids! Also, the staffs are so nice and patient, and so as the dentists! After my kid was done, they gave her all kinds of toys, stickers and balloon to encourage her to come back! I definitely recommend this place!!!

My kids (14 & 8) really like this place. They say the worst thing about it is the flavor of the toothpaste. My teen lives the Teen center that has wi-​fi and my little one loves the jungle gym (climb & play).

My 4 year old ran in excited about the play place and the train running along the ceiling. (There are also video games and a separate room for teens). When it came time for his appointment (not a long wait at all!) they took him back — parents are encouraged to wait in the waiting room, did his exam and he came back all smiles and asking when did he get to come back to see the «nice dentist that cleaned his teeth so they were shiny». Definitely a great place to take your kids especially if it’s their first dental experience!

Usually this place is really good. I’ve been going here since I was a kid and now my kids are pts too. Sadly in the past year or so they’ve been slipping.
Today alone I’ve been called back 3 times for them to tell me they made mistakes on my daughters charts. One kid doesn’t have any cavities when she was supposed to have 2 other one has the cavity on the top instead of the bottom. They had charted that they did a cleaning when they hadn’t.
Other things:
They used to have actual goodie bags now they give them a choice of 2 party favors and a coloring sheet. The play room is nice but the last two times we’ve been here its smelled like old gym socks.
I also wish they’d stop with the «sugar bugs» business. They’ve got my 6 yr old afraid to eat a cookie.
All in all not the place it used to be.

After waiting an hour to have both of my girls seen, I went up to the front desk and asked what was taking so long. They proceeded to tell me they were trying to verify my insurance but didn’t feel it necessary to give me a reason the whole hour I was waiting even though j had already given them the information over the phone when the appt was made. I guess they assume bc they have a play room for the kids we don’t mind waiting. Wrong! Then after they verified the insurance we were taken back for xrays and as i was waiting another mom was called back with her daughter. I asked her what time her appointment was for and she was an hour after me yet when the dentist came up she saw her daughter first! Then when the dentist finally came up to my daughter she said «so you were concerned about staining on your daughter’s teeth?» I said no you have the wrong patient chart up. Incompetence! We are here to just get a check up. There are a lot of assistants just standing around back there looking at each other when I complained that the dentist saw a patient whose appt was an hour after my girls they tried to use the insurance as a reason but in actuality it was pretty clear that they aren’t organized and that’s why they don’t want parents back there bc it is in plain view for all to see. The dentist wanted to put a coating on my 6 yr olds teeth for protection and even though i had no interest jn stepping foot jn this cattle line sort of business again I went to see about appointments for shits and giggles. the girl at the front desk didn’t even have a calendar for me to view so i could determine what date would work for me (phones are not supposed to be used) and then just stared at me saying no i don’t have one. Maybe instead of buying balloons this place should invest money in training staff and dentists on customer service. Never going back! You have been warned!

My kids have been patients of Dr Donaldson for years, since they were at their old location on Holiday Dr, so I thought I would take a few minutes to write a review and tell other parents why I highly recommend these dentists. First, the new facility is amazing with lots of stuff for the kiddos to do while they wait. In fact, my preteen boys still get excited to find out its time for a checkup and disappointed when, inevitably, we’re only there a few minutes before being called back. Second, they are very efficient at getting you in on time and out quickly. The cleaning and exam itself are done in a big open room with six chairs full of kids. This was a bit disconcerting at first and seemed kind of impersonal, but I’ve noticed kids in general seem to like this format. It’s probably a lot less intimidating for them and they can see other kids not being scared. Their dentists also happen to be superior, very meticulous and able to relate to kids without being condescending or patronizing. Lastly, the front office staff is very efficient and professional. They do a great job of scheduling the next biannual or follow up appointment while flawlessly handling all types of insurance. This office is very good at what they do and definitely able to handle the volume of customers it brings. My only complaint is that, since I have a son with Aspergers syndrome and anxiety, I sometimes feel like we are holding up their system when he takes a little longer than scheduled due to nervousness and some of the staff have to hide their impatience. Also, this office does not utilize full sedation and any procedures requiring such must be done as hospital inpatient. We have had to do this twice due to said child’s anxiety and, as much of a pain as that is, the office staff did a wonderful job helping to make arrangements. I dread the day my kids will need an adult dentist.

Awesome! I was a little discouraged when we pulled up and I seen a parking lot full of cars! I thought «oh boy, we’re going to be here awhile.» Surprisingly though our appointment was at 9:15 & we arrived 15 mins early for paperwork & we were leaving at 5 mins til 10!!! The environment is great for children! There is a toddler area and an older child area. Plus there is a room for teens and adults with what I believe we’re iPads. My daughter (17 months old) loved the train that moves overhead! The receptionist was extremely friendly and welcoming! Bippo did make an appearance & the lady even offered to take pictures! The pediatric dentist we seen was happy to answer any questions & really tried to make my daughter as comfortable as possible! She was given a few little toys, a balloon and of course a brand new toothbrush :) If I was going to complain about anything it would be the parking lot. It isn’t easy to get out once you’re in with all the other cars, but seeing my daughter enjoy what is usually a scary time for kids is well worth it! We will for sure be returning!

A very nice and clean dentist place to bring the lil ones. Has a play area for children to be entertain while waiting to be call on which I think is nice. Also very nice and polite assistants.