Advance Check-In

Do not use this company. In theory it is a great concept and business plan. Ran correctly it is a really good convenient idea. However the business practice of ambiguity and ignoring phone calls seems to be a common practice of this company. We dropped off our bags around 8:30am with the promise of our bags arriving at the hotel room before we do around noon. After having a nice day in NOLA we arrived to our hotel room around 5:00pm. We called the company after the hotel stated they didn’t have our luggage. The number I called was answered by a lady who said that the problem wasn’t hers it was Amy’s. Instead of transferring me to her number or attempting to give me the number. She referred me to the «blue card» that was given to me at the time of my luggage drop off. Which by the was was a white card with a red stripe on it. I called the number on the card and was sent to voicemail immediately (commonly known as ignoring a call). I then left a message and got on the website to find a new number. I then did actually get in contact with a person and she stated that I would receive my luggage within the hour it was on its way to the hotel as we were speaking. After 90 min our luggage did finally arrive. However it took about 10 phone calls and 3 voicemails left on their phones. With only 2 times speaking to a person. Statistically that is an 80% fail ratio on their part. This is a poorly ran company with the customer service capabilities of amoebas. Use your better judgement and go against the desire to use this company.

These people are completely unprofessional and can’t even get such a simple business right. This is the baggage service at the cruise ship terminal and you really have no choice but to use them unless you just go to/​from the ship to/​from your hotel or airport. We called weeks in advance because we wanted to catch a late flight and see New Orleans on our way back in. We could either rent a hotel room just for the day or rent a car to store them in and drive around, which all would have been cheaper than what they told us and counted on doing. They informed us that they could hold our bags for the day, a fact that turned out not to be true because they completely shut down the business in the afternoon other than their runner. (I feel so bad for then considering they work 1 whole day a week!) So we were forced to entrust them with our bags or lug 4 suitcases around NOLA all day. So, I paid them over twice what I had to plus still has to pay for airport transfer while I worried about them having my luggage all day.
I would say that this is far from secure! They don’t even have their own room for the luggage! It’s just a roped off area on the sidewalk! Anyone could reach over and grab your bags at any time! Plus their tagging system is utterly ridiculous. They literally tear pieces of construction paper up and write your info on it! When I questioned that, the incredibly rude Amy Cox yelled, «I’m sorry if we’re not high tech enough for you!» Needless to say they ruined the last day of my vacation and I ended up just sitting at the airport waiting for their runner who was really just a teenager, because I was too afraid I would never see my luggage again! Shame on the cruiseport for renting space to these bozos! They seriously need a better system!

Never have I encountered such an unprofessional and unhelpful company. Advance check-​in literally has one job: take your bags from the airport to the cruise ship. You would think that since this is their one job they would know how to get it done. Instead, my parents, who entrusted their luggage (including important medical equipment) to these people, ended up on a one-​week cruise sans any of their belongings. Once this massive mistake was made, you would think that this company would try their best to rectify this horrible situation. Not so. Advance Check-​In became unresponsive. They stopped answering their phone and became impossible to get ahold of. When a connection was finally made, Advance Check-​in said the bags were on a flight to Cozumel, the cruise’s first stop. Having never received confirmation of a flight number of baggage claim number (remember the lack of communication here), my parents spent the entire day at the Cusco airport trying to track down their luggage. To make matters worse, this day was also my mother’s birthday. Finally, they were able to confirm that Advance Check-​In never sent the bags. My parents were forced to run around and buy everything they would need for the rest of their vacation costing them hundreds of unnecessary dollars. Advance Check-​In destroyed their much needed and well deserved vacation and they didn’t even care. They have refused to provide ANY reimbursement or compensation. What a horrible, horrible company. I implore you to never, ever use them.