Aaron’s

RENTER/​BUYER BEWARE!!!
If I could give this place ZERO stars, I would absolutely do that!
Apparently there are both new managers and store employees at my Metairie location now. Since they have taken over the service has been TERRIBLE!!! I’m officially at my very wits end and it’s time to make an official complaint.
My boyfriend and I had decided that nearly 300 $ per month was out of a reasonable price range after A YEAR of having the furniture and making payments. We asked them to come and pick up some of the merchandise. Since then, it has been awful.
1. I was told by the store manager that someone would pick up a bedroom suite and rug on that following Thursday by 4pm. I took off work early to ensure someone was home. I called, and the manager (Mike) hadn’t put me on the schedule. They said that they would be at my house by 6pm. 6:30pm rolled around and I called them because they didn’t show up — they weren’t going to be able to come until the morning because «the drivers and manager» had gone home for the night. I was reassured that they would be there first thing on Friday morning. When I asked what time, they said they would be there by 11am.
2. At 11am on the morning of the second so called appointment, no one showed up to remove the furniture. MIND YOU — I had already moved the furniture so it would be easy to remove so there wasn’t a lot of walking room in my home. I called and spoke to another manager. I was told at that time that Mike had a lot going on and so that’s why I hadn’t been put on the schedule. They were «so sorry» that they weren’t there by 11am as promised but that someone would be there by 3pm. FINALLY someone showed up to my house at 4:45pm to pick up the merchandise.
3. After the furniture was returned, I was informed that my new balance was just under $ 500 and that my new payments would be $ 72 a month. Awesome.
4. This past Wednesday, Mike, the store manager, called me to say they made a mistake (not that I was surprised) and that the couch had been excluded from the new billing and that my new balance was like around $ 1,000 and that my payments would actually be $ 140-​ish. I explained that this was unacceptable and Mike placed blame on his new assistant managers for the misinformation. I advised him that if they didn’t have the appropriate training or information then they didn’t need to be speaking with customers AND that if you listen to his staff, they are blaming HIM for the issues that are happening. Of course I was angry because up to this point, I have had issue after issue after issue with these people. I asked Mike to come and get the couch. He said they would be here first thing on Saturday (today) and would be here by noon. SURPRISE! No one showed up… I mean, why would they? They don’t know how to keep their word or provide any type of customer service. So I called, yet again. Oh, we’ll be there between 1−5pm.
5. I told the person with whom told me 1 – 5 that I had plans and that I was supposed to be the first on the list again. He said «sorry» and that I was told they would be here today. Yes, yes I was told that they would be here today. The issue is, they never come on time. I told him that I had plans and that since I had expected them to be here by noon that I was going to have to rearrange my day. I said since I’m supposed to be first on the list, I need someone by my house by 1pm. He said ok. I said, so someone should be here by 1pm? He said yes ma’am.
6. 2:45 rolls around and guess what? STILL no one is here. I called the store and got Mike, again. I express my frustration of the situation and that the customer service at this store and lack of value toward customers was terrible. I said it’s almost 3pm and no one is here yet and I am sure they started deliveries by now — I’m not stupid. He said they were just now going to be going out and that they would be to me when they could. I said — since I’m supposed to be first on the list, shouldn’t they be on their way to my house. He advised me that they had other deliveries that they were going to do first.
The attitude and the way both Mike AND his employees speak to me as a customer is terrible. For the most part, I’m pretty calm when expressing my frustrations with the nonsense that I’ve received from them. They talk down to me, talk sarcastically to me and never EVER do what they say they are going to do. On top of that, no one EVER takes ownership of issues. They are always placing blame on everyone but themselves.
I will NEVER EVER EVER go to an Aaron’s store again. I don