Mercedes Benz of Novi

What a disappointment, the website sucks, service people are saying the sales closes at 9 pm and when I am calling them at 6:45 they r not picking up the phone, there aren’t any hours for sales department on website, they come and go as they please apparently. Service is always busy, I can’t get any appointment in for anything before at least a week and half after. If you are that freakin busy change the damn hours, its suppose to be luxury car dealership, and its anything but luxury, we have to accommodate our schedule with theirs, rather them working for us who are spending $ 100s and $ 1000s here. Don’t waste money, buy 2 damn Toyotas, atleast we wont be disappointed with the service we’ll know we r getting what we r spending there.

I was quite taken back by the reviews of this place but now I can see why. My auto lease was coming to an end and I was in search of a new one. My friend and I, who owns two Mercedes suggest that I come here, this visit will determine if I get a Mercedes or not. As I pulled into the parking lot, there wasn’t a space available to park, I literally couldn’t even make up a parking space if I tried. After 10 minutes or so, found one. I entered the showroom and I saw a lot that I would love to have. After about 20 minutes roaming the showroom, no one welcomed me. A couple more minutes go by and I asked someone who was sitting at his desk, is anyone working today? He apologized and said everyone must be at lunch, are you kidding, he wasn’t at lunch, he was sitting there. Long story short they had some mediocre deals, nothing to think twice about leasing a Mercedes, but because I had chase someone down to get info on leasing a car from them, no way! I didn’t like that whatsoever, everyone should be greeted the minute they enter the showroom, even if they didn’t see me, they sure heard me because I was talking with my friend the entire time! He was educating me on the cars, they should hire him.
So as I’m leaving, I come out to a parked car blocking 3 spaces behind my car. So here I go trying to find a customer wandering the place and yet again I’m in the parts department no acknowledgement. Do people here want to grab you in to buy a Mercedes or do they think people are lined up to buy one with no work on their end. Never found the guy, but after 25 minutes of being blocked in and pouring myself to a latte and snacks in the service waiting area, the idiot shows up! So over Mercedes!

Just thought you should know that I bought my Mercedes elsewhere because of your annoying and terrible radio commercial.

Had a good experience when we bought the car but the service department leaves much to be desired. The check engine light came on so we brought our 2013 E550 in for warranty work. They told my wife they only have 4 loaner cars so she couldn’t have one. They offered to drive her home then said we live too far. We live in Canton and the dealership is in Novi. The fact they didn’t have a car wasn’t the problem, his attitude was the problem!
When she picked up the car the service guy gave her the cold shoulder and she was sent to the cashier without any explanation of what happened to the car. My next Mercedes will be from a different dealership!

Came in and test drove a car with salesman Craig Astrein. This is the worst salesperson in history. He never smiled once and looks beat up and worn out, with absolutely zero passion, energy, charisma, or enthusiasm about the products he is selling and seems like he has been on autopilot mode for years, making the salesman look like a tool and just expects people to buy a car from him. Listen here, even if I was to buy a car it would specifically not be from him. Will make sure another salesperson gets the commission.

I took my excellently maintained car in for service in July 2014 and we suffered extremely negligent repair service on our 2006 Mercedes E350. Specifically, we were returning our car to the dealership because of serious noise and bumping sounds that the car was making after we had routine maintenance performed. While driving the car to return it to the dealership, the right-​front driver side tire came completely off of the car! Our car slammed to the pavement, causing unspecified damage to the underbody; the tire bounced backwards and destroyed parts of the exterior of the car. The tire then hit an oncoming car, and rolled across several lanes of traffic. Fortunately, though under great duress, we were able to steer the car off of the street. We were both extremely distressed at the time of this occurrence and remain so. We were never contacted by the dealership owner to offer an apology or anything. We had to make many trips to the dealership to get the car repaired because they were intent on doing the minimum that was required and that is what they did. The car continues to make a knock sound after their «repair» but the dealership maintained that the sound was the result of tire noise (which of course did not exist before the accident. The car frame was bent as a result of the tire coming off but this was never addressed. In addition, when we asked to cash out the car, they offered an amount substantially less than the blue book value of this type of car in even «very good» condition, although our car was in excellent condition before all of this began. I would strongly encourage that you do not do business with this dealership.

Just picked up my car. Very good process. Had a great sales person. So far so good with the car. I would recommend this dealer.