Classcycle

Best place for bikes. Husband and wife team that love bikes. No price gouging. It’s like having bike-​geek friends that will help you with your bike.
We bought 3 bikes here and come here for all the tweaks and necessities.
They are also Novato residents so your money stays local.

We were blowing through town on our way North. Needed my wife’s bike tweaked due to shifting problems and we were heading out for a big ride. These kind folks had her bike on the stand ASAP, fixed the problem and sent us on our way. The paltry amount they wanted for their quick work forced me to buy a few tubes so I wouldn’t feel guilty about the transaction. Our big ride was awesome, their shop helped make it so.

Great help with tires and repairs. Best Bike service in Novato

Lorrie and Curt have been amazingly helpful. After deciding to upgrade our bikes we turned to them for advice. They took a lot of time with us and helped us figure out what best served our needs and our budget. We bought two bikes that we love and have had tons of fun on them. I can’t say enough nice things about Curt and Lorrie because they really care about helping people find just the perfect bike for them.
We felt totally taken care of at Classcycle. They answered all our questions, were helpful without being pushy, and made us so happy in the process. We’re still smiling about our bikes!!!

I wasn’t going to write anything but after reading 10+ neg. previous reviews I couldn’t hold my tongue any longer.
I took my 12 year old Son there yesterday to look at a Marin MB.
Curt offered to the build a bike for my boy to try in 2 hours. (This was pretty cool I must admit)
I was trading in a Marin MB bought from them and after THEY thoroughly inspected the bike they offered me 80 bucks and when I came back they lowered the offer to 50 bucks. NO Big deal for me but I did think this was a bit sleazy to be honest after my 12 year old Boy was already like the kid on Christmas morning…(can’t really take back the present now can I?).
Please read this entire review as it gets much better and certainly less «classier»
I was doing the paperwork with Lorrie and Curt was putting the chain back on the bike. I gave Lorrie all of the original paperwork and warranty information for the bike I was trading in and she was puzzled and said to me the following (hold onto your seat) … Lorrie said…“THIS CANNOT BE THE CORRECT PRICE YOU PAID FOR THIS BIKE ! IT’S TOO CHEAP ! YOU MUST HAVE «JEWED» ME DOWN … I almost Fell OVER… First of all I am Jewish… and if not for my Son already falling in love with the bike I would have certainly left without buying the bike.
I couldn’t drop this so I called the shop some 4 hours later after telling my wife (who is NOT Jewish) and Lorrie couldn’t OWN what she said EARLIER… Amazing if you ask me. She did call back and gave me a half azz apology and told me to bring the bike back for a refund if I like… SURE LORRIE. GREAT CALL…“OH SON YOUR NEW BIKE HAS TO GO BACK NOW…” IM NOTTA SCHMUCK!
I’M DONE HERE… AND SO ARE ALL MY LOCAL FRIENDS AND FAMILY AFTER I EMAILED THEM THIS REVIEW AND MY EXPERIENCE THERE!
I’M IN THE RETAIL BUSINESS ALSO AND I WOULD NEVER SAY SOMETHING LIKE THIS!!! EVER!!! UNLESS I WANTED TO JACKNIFE MY STORE.
CURT SHOULD BE PROMOTED TO SALES AND LORRIE SHOULDN’T BE ALLOWED TO SPEAK TO CUSTOMERS… OMG… I AM STILL IN SHOCK.
I HAVE ZERO TIME FOR ANTISEMITISM IN ANY FORUM FOR AND REASON TOWARDS ANY PERSONS.
THIS WAS LIKE A REALLY BAD SEINFELD EPISODE AND SHOULD BE AVOIDED IF YOU ASK ME…
PEACE

Classcycle is the epitome of a small, locally owned bike shop. Curtis and Lorrie are super friendly, and will personally make sure you’re taken care of. I had trouble changing tubes on my bike, so they sold me some new ones and gave me their personal tricks on how to do it. I’m very happy such a great shop is right near me. Thanks guys!

Great help from both owners today. Took the time to educate me and get me back in my bike after a decade. So glad I can support a local mom and pop shop. Plus their prices are great!

Always great service, reasonable prices, and convenient hours. Mom and pop places like this are the best!

This is a great shop located in Novato. I broke a spoke out in point Reyes and was able to limp back to Novato. They fixed it on the spot and were very friendly. This husband and wife duo run the shop and do all of the maintenance. I would highly recommend them to anyone in north Marin.

I am the father of 6, and that means a lot of bikes and accessories. I believe in supporting the local shops, and not realizing there was another bike shop, I probably purchased at least 8 large purchases over the years, from classcycle. Then I purchased a bike for my 12 year old step son. I admit it there was a cash deposit and then the check bounced. There was communication between myself and the owner, and I was going to be paying for the bike that afternoon. After apologizing and having an agreement to show up at classcycle that day with payment. The tag team owners, showed up at my HOUSE, pounded on the door, the babysitter was told to «give the bike back». Are you kidding me, they did what? I received a phone call at work, from my step son, and the babysitter, «they asked what should we do». I told J– «to give them there bike back». I was shocked, being that we had just agreed about me coming in to make payment, and really it was no big deal. Except if you are a 12 year old. Showing his true maturity j– gave the bike back. Imagine how that would have felt if you where 12, and just got this «bike». Then the owners come banging on your door. I wish I was making this up, I am not.
Again having the owners of the bike store show up at your house and «demand there bike back from a 12 year old, is not something that happen’s everyday. Bottom line they kept the $ 100 deposit, and my son got a much better bike for about $ 75 dollars less on grant ave. They have lost my business, and all of my extended family and friends business.
This is a store I would never ever go to again. The old lady who own the store is in my opinion just «nasty». Her husband Kurt threatened me, and I heard him drop numerous f-​bombs. This store sucks… There prices are high considering the small selection that they have. Not too many people know there is a great bike shop in downtown Novato. I want my $ 100 back, not sure why I never got it back.

Classcycle is fantastic. I took my son’s bicycle in with the intent of making it perfectly safe. Both Curtis and Lorrie had amazing ideas along those lines. I bought the proper equipment of course, headlight, helmet and reflector vest etc. And, the service charge for repairs and tuning were surprisingly inexpensive. They tuned things on the bike I didn’t even know existed.
Then they helped me even more by realigning the straps on the bicycle rack and showed me how to fasten the bungee cords securely. They did ALL of these things in the most friendly way possible. I didn’t have to ask !!! I plan to make them the family bicycle shop because I know I’ll be riding safe bikes.

This is a great, family-​owned bicycle shop in Novato that has been an institution in our community for 20 years. Curtis and Lorie are very friendly and helpful, even though they often deal with a steady stream of customers, especially on weekends.
I bought a new bike from Classcycle this weekend, and insisted on test-​riding a couple of models before buying. They were happy to let me take the bikes out for my test rides, and even made sure I was properly hydrated between rides! Even though one of the bikes was much more expensive than the other, they never pressured me to purchase the more pricey model, and in fact I ended up purchasing the lower cost bike. I ended up adding some other equipment to the bike, which they cheerfully installed while I waited.
You might see a couple of folks who have a different opinion on Unilocal (see Jean H.), but honestly, these people just typify the «Marin entitled» attitude that we unfortunately have to endure around here. This is a small bike shop, run by two very hard-​working people. Some people, including the woman in the SUV who came to the store while I was there on Saturday 9/​7, seem to think that if they can’t get whatever they want at exactly the time they want, the store deserves a negative review. It’s pretty obvious that this is a popular bike shop, from the steady traffic that comes in their shop on a weekend. Don’t let these unreasonable people dissuade you from patronizing a great locally-​owned, non-​corporate small business. The service and smiles will be worth your trouble.

Can you say no stars. I would have to call this a classless bike store. I came in a month ago to inquire about doing a tune up, etc on a bike. I was told they were too busy at that time. However, if I brought the bike in September they could do it. Saturday when I brought the bike in I was told «maybe» they could or not, because they were so busy. I waited a month to fit into their schedule only to be blown off. I was told «we have over 20,000 customers and are way too busy». It was also the tone and manner in which I was told. I have never met a more ruder shop owner. I was very surprised by how the owner acted. I rarely if ever write a Unilocal review but reading some of the other folks reviews confirmed the CRAZY that owns this shop. So if your looking for a bike or need repair don’t go here because they are too busy and don’t need customers! And quite frankly you don’t need the unpleasant experience.

Should be Class «act» Cycle, they stand by their equipment and don’t try to bilk their customers, unlike some soulless corporate bike shops. Took my ride back here after a couple years of torture, just for some pointers on maintenance, next thing I know Curtis (owner) takes my bike back to his workshop, and in five minutes of tuning I know more about chains /​gears /​breaks than I had before… no charge!

Brought my bike in to diagnose a tire ailment, and to replace both a worn helmet and a seat. Three customers at their door right at 10am but they helped all of us quickly. Friendly service, solid advice.

I was SO happy with my purchase here!
Both owners were extremely helpful in finding a bike that fit my needs. They listened to what I want, found a couple of options, did not try and up-​sale or pressure me into buying something I didn’t want… The EXTREME opposite of Mike’s bikes and a couple of other bike stores I visited in my bike search. Even though some other stores had the same prices, I bought my Marin Larkspur here because of the service.
If/​when my new bike needs an upgrade I know where I will head.

Handy and helpful, pretty much one-​stop shopping.
For service, repairs, knickknacks, pumps, tires, and the like they have you covered. For new bikes, they will get you the model you are interested FAST since they don’t stock a whole lot. The upside is, you get what you want, not what they have in stock… The downside is you may have to wait a few anxious days to ride your new treat! Worth the wait though, the right bike is worth waiting for.
Case in point: one time the lady was helping me check out, and the husband was outside installing the parts and pumping up my tires while I paid! What a civilized experience compared to Mike’s Bikes where they make you feel stupid and nickel and dime you for everything!!!
My only gripe, they are closed Monday and Tuesday. I would much rather be in a bike shop that the office on either of those days. I can’t blame them though, I’m sure it is better to be open weekends than Monday and Tuesday…

I used to think these guys were the bomb until my wife called about dropping off one our kids’ bike for a tuneup and brake adjustment. First she dissed the bike (REI Novaro) by asking whether there was anything wrong with it «other than the fact that it was assembled by REI,» and then she said that «maybe» she could fit us in in two weeks. She doesn’t make appointments or keep lists because we could get bumped for someone else they’d rather assist: Priority goes to people who bought their bikes from them (as opposed to people who may buy a bike from them in the future… Alas, after this experience this will not include my family.)
We’re talking about a tune up on a kid’s bike for petes’ sake. What, a half hour and 50 bucks? We are a family of four with 7 bikes that need periodic attention. I’ll go to Mike’s or Performance instead. It’s a drive but at least they want my business.

Just bought another bike from them today, and ended up buying a helmet and floor pump as well. As usual, a great experience from beginning to end. Nice selection of bikes and equipment, and decent prices compared to the bigger competitors.
I’m not sure what’s up with the one-​star haters, both owners, Lorrie and Curtis, have always been extremely friendly, kind, and helpful to us, and we’ve only ever bought used kids’ bikes from them, not high-​end full suspension mountain bikes and stuff like that.
I’m not a conspiracy freak or anything (well, maybe a little), but note that all the crabby one-​star reviews were all posted in the same one-​week period (give or take) last July. Just sayin’…

An amazing husband and wife duo, Curtis and Lorrie, that have run this store for decades, and it’s a treat to see it survive in this community through a number of large chain type competitors. Over the years, they have remained true bikers — bicycling to work and back, and wherever they possibly can. They really have the ecologically minded approach to transportation — it’s rare to see that sort of commitment. They can always help with any of your needs… from sizing and finding the right frame, to helping you store and hide the bikes when you don’t have much space in your domicile. =)
I had the pleasure of having dinner with them a couple months ago, as well, and it’s a joy to see how much they love what they do.
Friendly, knowledgeable advice with a decent selection. they can also order anything for you. It’s just cool to have real relationships with real owners… they know me, I trust them. Whether it’s just a pump, or time for a new ride… I’ll be heading to Novato.