Bills Towing

The driver arrived promptly, was courteous and somewhat helpful. Then he decided that the he didn’t want to take our car the 30 miles into San Francisco. He said the 45 minute drive, according to Waze, would take 2 – 3 hours. Instead he wanted to take our car to his lot and charge us $ 65 a day over a 3 day weekend. When I said no, he refused to take our car and left us there.

I had a really great experience with Blue, who pulled out all the stops to help get my car off of Highway 37 even in heavy traffic conditions. I really appreciated the extra effort and great customer service he provided. They did a good job pinpointing my exact location by phone. Seems to be very customer orientated.

Came right away when we called to our home. Extremely nice, helpful driver.

Called them yesterday for a tow and a gentleman name Blue responded. Nicest tow driver I’ve ever encountered. He was genuinely interested in helping us out and did. Having just got back from vacation with a loaded car and having an unfortunate incident on Grant Ave. he towed us home first so we could quickly empty the car before towing the car back to the yard. They say a business is only as good as the person you’re dealing with. Well, because of Blue, Bill’s Towing gets 5 stars from me.

Called AAA… they said an hour…
Well, Bill’s was there before I was off the phone.
Ten minutes from call to Tire change.
Great service.
Nice guy.
WIsh I had his name so I could give him props…
hope he had a good date with his GirlFriend… Great guys.

Chris saved the day. Here I am out of town and I had been driving my grandmas car since she’s out of state and wanted me to drive so it wasn’t sitting for 3 months. I pump my gas and some how the doors had locked with the keys in the ignition. Chris said would he would be there in 10 – 15 min and was there on time. Very friendly and professional.

I called AAA for help when my car was dead – not the battery, completely dead at the Novato car wash. Bill’s towing showed up right away and the driver, Chris, took a look under the hood. He dug around a bit and found the culprit – a blown fuse. Since it was after 6 pm and there was nowhere to get a new fuse, Chris found a way to wire up the broken part so i could get home. My hero!!!

Thank you for great service earlier this week. Chris arrived with flat bed truck, realised I didn’t have keys. I made call a few hours later and his colleague came out and towed. Both these guys and the office person were really helpful and efficient.

Bleu helped me out today after I had just gotten into an accident. I was already feeling pretty miserable, it was raining, and my insurance was being really difficult on the phone. Generally, getting a tow is a progression of that misery but Bleu totally changed that for me today. Not only was he super helpful, but he went above and beyond what any other towing company has done for me. After we parted ways, his cheerful demeanor and can-​do attitude left me feeling way better about my whole situation. If you’re reading this, thanks again man.

I understand why bills towing has all five star reviews!!! Today my old Chevy truck had a battery die… Or so I thought. I called to get a tow home home and Chris showed up before the person said he would. I was quoted 30 mins and he showed up in 15. Impressive.
It turns out Chris isn’t just a tow truck driver but a car whisperer too. I described the symptoms and he agreed it sounded like the battery so he tried to jump it. Well that didn’t work so he tried a few different cool jump start methods but my old tired truck wasn’t behaving. The Chris got under my truck and gave a good whack to the starter. Bingo. It fired right up. Most impressive.
This saved me time and money.

Wow, Bill’s Tow is amazing! I recently was in a near death car accident in Novato and the CHP had Bill’s Tow come a tow my car. I have called many times with many questions as I am dealing with my car insurance and figuring out what to do with the totaled car and everyone has been so helpful. I have even called after hours and someone has been there to answer my questions. Bill’s Tow has impeccable customer service!
However, there is one gal who has been nothing but a delight to work with and her name is Paula. She has been so informative, sweet, patient and overall has made me feel at ease during this difficult process. She has helped me retrieve my belongings from my car, which is filled with dirt! She even grabbed some important paperwork out of the car before my insurance company took the car away and put it to the side until I was able to pick it up. On top of all the kind things she and all of Bill’s Tow staff has done for me they even took 7 days off of the billing given my unique situation! Bill’s Tow truly looks out for their community and genuinely cares about helping the people who are part of it.
If you are looking for a great tow service, with kind-​good-​hearted people and speedy service, Bill’s Tow is the place for you!

Was driving my classic car and it unexpectedly overheated. I called AAA, requested a flatbed (which usually takes longer) and they gave me a time estimate. I’ve been towed before, but for the first time the flatbed showed up earlier than expected!
The driver Vick was a cool dude, hooked my car up quick and was pleasant to ride with. Overall I was impressed with the fast, competent service so thanks guys!

Call #30 153 on the early morning of Oct 2, 2014. Bill’s Towing responded to my AAA call. Blue showed up in his flatbed and totally saved us! We had gotten into a wreck and had just been dumped by Nave Towing because they are not contracted with AAA and wanted a small fortune to get us home! I highly recommend Bill’s Towing! They are really there for you! Helpful and honest! Thanks Blue for going that extra mile!

Chris from Bill’s Towing is the best. I was in a major predicament and he could not have been more patient, kind, insightful, knowledgable, and understanding about cars and how to handle them. Thank you, Chris and Bill’s Towing, for making my Labor Day weekend!

When the rotor failed in the distributor of my ’88 Jaguar XJ-​S last night, the car was nosed into a parking slot at the Trader Joe’s parking lot in Novato. A call to AAA roadside service got a flatbed from Bill’s Towing. Previous experience towing this car told me pulling it onto the bed from behind would be problematic as the nose would scrape the pavement. The driver came equipped with planks and wedges to adjust the angle of the ascent and my car came on and off the truck with no drama or trauma.
Because it was Sunday, the shop we like wasn’t open so our driver (who’s name escapes me, I’m sorry!) gave us the choice of letting him drop it off for us or letting us come with him. We chose the latter, because I’m a control freak and then he drove us home.
All in all, great service and with a smile. Far superior experience.

AAA Road Service… I got a flat tire on 101 South. Tow truck arrived in 15 mins from Novato. Quick change, and I was on my way. He slowed traffic so I could merge safely. Thank you for the service.

I am so appreciative of Bill’s Towing for their fast and courteous service! They arrived to tow our car thirty minutes after being called and were very adaptable in making arrangements for delivering the vehicle to Marin County. Bill’s is now my «go-​to» for any towing or roadside assistance needs.

I wish I had never heard of this place.
Things started out well enough. I needed to have a car towed from one location to another. The woman on the phone seemed nice, said there would be a 45 minute or so wait and I would be called when the driver was on his way. The next thing I know, my neighbor is telling me they are here for my car, guess they forgot to call. I get outside and the jerk driver couldn’t even wait for me to get out there with the key, he has already popped the door open! If it hadn’t been a last-​minute necessity, I would’ve told him to get lost. I notice later that the locking mechanism was damaged in some way by him.
I will go out of my way to make sure I never use Bill’s Towing again.
A previous reviewer stated it’s funny that Bill’s reviews are either 1-​star or 5-​star. While I don’t find it funny, I will say that it’s perfectly possible to have a 5-​star experience even when getting a shady tow driver. I will shortly update this review with tips on how to minimize the potential impact a shady driver can have on you. I hope the update will be useful for many people, especially with the holiday season upon us.

Chris is simply fantastic. He not only towed my car, he found me a hotel for the night, helped me to unload my bags, and took my car to the dealer. What a gem, and Bill’s is lucky to have someone like Chris working for them. Thank you Chris! John

First of all, the staff is quick efficient and nothing short of amazing. I’ve been on hwy 101 stranded two times. Once 7months pregnant and got a flat in the edge of 580 & 101. They were there within 30minutes when another company said it’d be 2 hours. They had me fixed and on the road within one hour from mu flay tire.
The second time I had a newborn and two young boys in my car northbound 101 at San Pedro exit. Very dangerous area. While I was on the phone with them, one of their drivers, the owner actually, drive by me, and pulled around to help me. I was scared, the kids were scared. He helped me load the kids in his truck while he changed my flat once again and load them back in my car safely and all done in under 30 minutes! I’d highly recommend them to anyone!