Papa John’s Pizza

First off I’m upset I have to even give them one star. I use to order by the phone until they came out with their new Android app. Well I really enjoy Papa John’s Pizza, I am sick and tired of the turnover time and how they constantly can not find my home. I live in a town house, it has is very own street and every single address is clearly marked on the front door, and on the back patio outside on the fence. There’s actually a metal sign posted at the entrance to guide visitors to the correct town home. Now in the delivery drivers defense, there is another address town house with the same address but on a different road. The driver always, and I dont like you use the word «always» very often; always gets lost. The driver looks for my clearly numbered place for about 15 minutes before they call me, then I have to go out and find them. I just find this constant scenario very frustrating. Each time I ask the driver if they could put that in some sort of notes, fully knowing that I had already given those directions before I pay for the pizza. I even mention that I am in a 2 story, they always go to the one story it shouldn’t be that hard people.
Now tonight was the final straw. I got a confirmation for my online order claiming that it would be in my home in 30 to 40 minutes, that’s not that long of a wait. 80 minutes later I call, by this time I’m pretty livid pissed. I am done patronizing the Papa Johns franchise.