Monro Muffler Brake & Service

If you liked Windor Tire think twice.
I was a loyal customer of Windsor Tire. Niel and Bill were always great. I never felt like I was being upsold or tricked. I decided to try Monro. I brought it in for an oil change. I also asked them to look at my brakes and tires. They called me and quoted me over $ 1,300 for front brakes, four tires and a synthetic oil change. The tires alone were over $ 600 without an alignment. The alignment was additional $ 94.00. Their front brake quote was almost $ 400. Their prices seem high, and I also felt like things were casually left out. For example the total cost of $ 1,300 included an alignment and an additional charge for Roadside Hazard (which should be included in $ 600 tires) Neither of these charges were mentioned to me over the phone until I asked for a break down. When I questioned the cost of the tires on the phone I was told that they were the cheapest tires for my car because my car needed a certain speed of tire. There was no offer to order cheaper tires and no additional options given. I called them back and told them to only do the oil change. When I picked my car up I asked again about the tires. I questioned if they were the cheapest tires for my car or the cheapest tires that they had. It was then that they told me they could order me cheaper tires, but they were trying to help me out with what they had in stock today. If they really wanted to help me out they would have given me today’s quote over the phone and also the additional information that they could order cheaper tires for me. I truly feel like a lot of information was intentionally left out. I will not be back.

My car developed a radiator hose leak, and I brought it to Monro (formerly Windsor Tire) on Walpole Street in Norwood. I asked also that they replace the thermostat. Two pretty simple repairs on my car, a 1969 Buick (both parts are very easily accessed). When I picked up the car, I was stunned that they charged almost $ 400 for these simple repairs. It would have cost me $ 50 and a half hour of my time to do it myself. I am far more bothered that when I got my car home, I noticed that they had loosened the clamp holding the lower radiator hose, and that almost all of my brake fluid was gone (I just had my brakes serviced at my regular garage and ‘know’ that it was full only two days before … and hasn’t lost any fluid since). This is just another mechanic that fixes one thing and breaks another. Be careful if you decide to get your car serviced here.