College Hunks Hauling Junk and Moving

It was amazing to see the care taken to move my stuff unbroken. Everything was packed with care. The team was also flexible to meet my needs. Also they were ON-​TIME! and reliable, which I am finding to be a unique part of my homebuying experience.

Professional staff and prompt, courteous service earns them five stars.

I would highly recommend College Hunks! They were very professional, fast and pleasant to work with. They event mailed me a thank you card!

It was relatively easy to schedule an appointment on line. I liked the confirmation email that arrived shortly after booking and the confirmation call I received the day before arrival. They were on time which was a plus as well. I thought that because they were going to be recycling items that they would take paints but it wasn’t until they arrived that I learned that they couldn’t which was a bummer because I needed to get rid of so many cans. It seems such a waste! The recommendation was to leave them out in the sun to dry. I wish the website had clearly stated this so that I wouldn’t have gotten so excited about getting rid of them. Oh well… That was the only disappointment. Other than that, the hunks were professional and willing to please and accommodate us. Highly recommend!

They were able to accommodate a quick move with very competitive rates. They quoted an hour and a half less than any other moving company with the same number of guys and were done pretty much within the quoted time. The Moving crew worked their asses of in 90 degree weather and were so pleasant. I would definitely recommend them to anyone needing movers.

All in all, a very pleasant experience.
Easily made the appointment online and, when I had to phone with a couple of follow up questions the person explained everything to my satisfaction.
Day of the pick up (large wine/​refrigerator cooler, dehumidifier, exercise equipment, etc.) I received the heads up phone call and was asked if it would be OK if they arrived a bit early. That was OK with me.
All three were friendly, worked quickly and I would definitely use this company again.

Very professional and skilled at demo and removal of hot tub on our deck. They cleaned up very well (although they did leave a screw in the driveway which could have caused a flat tire), and they gave us another very reasonable estimate on the spot to remove a fence that we had not previously discussed. Since they were already out here, they gave us a break on that price. They were very responsive via email and phone, and even called over the weekend a couple of times to make sure that we were all set for the early Monday job. I would definitely use them again.

I decided to hire them, based on some positive reviews after getting to know them over the «Shark Tank» show. The experience was not so pleasant.
My project was moving inside the same apartment building. I was planning to move most of the household items, but wanted to get help with the other items (such as beds and tables) that required heavy lifting. College Hunks seemed to offer a good solution.
Setting up an appointment was relatively easy, although I ended up speaking with three different people before nailing down the details with one friendly administrative staff. Based on the inventory survey over the phone, she accurately estimated the work to take two hours.
Before the day of moving, a crew member called and left me a message to confirm. On the day of the service, they showed up a bit late because they went to the wrong address, which was really not a big deal for us. Three guys showed up, instead of a two-​person team as promised. Apparently one guy was on the training. Since their charge is based on team-​hours, as opposed to man-​hours, this was no problem for us.
Before they started, the trainee briefly went over how their service would work. However, for some unknown reasons, he gave me an estimate of 5 to 6 hours (- a wrong math?). I was thinking «no way, I don’t think so», but did not say anything because his estimate would turn out to be meaningless if the work did get finished in two hours anyway. I had clearly marked the «heavy lifting» items with colored tapes, so the task was very clear for them. As expected, the moving of those marked items was over in exactly two hours! Therefore, the total charge was only for three hours (i.e., one-​hour fee and two hours of labor). I was happy with that.
However, the way they moved some items was very clumsy. First, they used a metal dolly without any soft pad. As a result, some furniture pieces, such as a wooden credenza, suffered a few scratches. As far as this credenza is concerned, it was the first time that happened after it was moved three times including this one. Another antique stand seemed to get scratched also, while my wife and I couldn’t be too sure. Second, the trainee guy was so careless. Right after we complained about those scratches, he used the very antique stand to finish up his paperwork, and, in doing so, ended up engraving his signature on it, as he did not have a writing shield. That was so unprofessional, and just dumb. Irritatingly, the other two guys were just standing there, and did not offer any advice to the trainee.
At the time of their postmortem satisfaction survey, I pointed out this very issue, and their bot message said they would come back to us in order to resolve the matter, but that never happened. So, I have to think that was a mere ploy, which actually aggravated my dissatisfaction with them.
Wonder whether they have «junk» in their name, because they tend to treat all items like junk? Hmmmm