Clay Chevrolet

Overall, disappointment is an understatement. This place went from what I thought was going to be a great experience, to a complete and total train wreck.
Let me start by saying I was in the market for a new Silverado. I was recommended to a salesman at Clay (I will not name names) and was expecting good things. When I first went up to Clay, things were what appeared to be in good working order. The sales guy was solid and what appeared to be stand up at the time. They took me for a test drive, numbers were discussed, and we came to what we thought to be an agreement.
I left Clay that day feeling good. I called back with information and placed a down payment on the Silverado I test drove. This was a Demo truck, and I thought I was getting a good deal based on the circumstances. I put a down payment down on the numbers the dealership and I agreed with. At this point, this truck was suppose to be mine within a few days and some fine tuning.
This is where things turned into an experience that left me with a permanent bad taste in my mouth. The salesman was following up with me fairly regularly until a new buyer came along. A family member stopped by to look at the truck I placed a down payment on, and it was on a test drive. Yes, the truck I placed my name on was on a test drive. I’m convinced that the salesman found a new buyer, and called me back that night upping my monthly payments by over $ 200 a month knowing this would back me out. Just like the salesman hoped for, I withdrew my name. He happily replied «Alright man I’ll cancel you out for good, take care!!!».
Three days later, I’m fighting to get my down payment back. The dealership is being uncooperative during this process. When its said and done, I hope the dealer made some money off their new sale. They played games, wasted my time, and most of all treated me as if I was of lesser value.
If I could leave this place 0 stars, I happily would. Thanks for wasting my time, and especially thanks for nothing. I wouldn’t send my worst enemy here.

Omg after reading all this reviews I’m seriously regretting buying a car from this people.
Not only did they take 4 days to give me the car, they added 500miles since the day I saw it, it was dirty everywhere, all stickers and promos still attached to the Windows, 0 gas in the tank!!! And they
Were not even smart enough to bring the right Money to the DMV in the first place! They had to go twice!!!
After I finally got the car, dirty and empty tank, I talked to the manager who PROMISED, to call me and figure out a way to get the car cleaned and fill the tank. HE NEVER CALL ME BACK!
Either the «manager» or my sales guy were able to figure out a simple thing like that.
I’m completely disappointed at this «five starts dealer»
Hopefully the car won’t have any issues soon

I went in for an interview today with a person names John!!! He was the rudest person have ever met in my life. I will never step foot in that place and i will make sure everyone knows how rude this person is. I am beyond surprised how a dealership like this has someone like that working for them. Good luck. Does not even deserve a star!!!

I’ll start off by noting I purchase or help people purchase about 5 cars each year. I interact with many dealerships and work a lot of deals. I’ve seen the best and I have seen the worst. The experience I had at Clay was picture perfect and all of the guys I worked with deserve praise.
It started with a phone call to Tom McKinnon who priced everything out for me and was incredibly attentive. He gave me all of the information I needed to get me in the door the next day. While at the dealership, I worked with Sean Frazier mostly. I have never worked with a more attentive and patient salesperson in all my life. He was not phased by anything, welcomed questions, and made it feel like he was working for me rather than against me. Sean deserves accolades for this. Sean worked with Mike DiPoala and I had a chance to meet him as well. Mike is a great guy and he was very transparent with me which I greatly appreciated. These gentlemen all made me felt like they cared about a lifetime customer rather than one deal. That is what they will get out of me.
Finally, the finance office can sometimes be a nightmare. I feel terrible that I forgot the man’s name but he was fantastic. He made the process quick and easy and explained everything with full transparency.
Overall, this is how an experience should go. These 4 guys did a terrific job and should be commended for it. I will be bringing them return business. Well done, everyone.

Totally unsatisfactory experience. Made appointment with a specific salesperson to see a model I was interested in. He let me know that they’ve got 2 models. What he didn’t tell me was that they were older used models. I didn’t learn that until I got to the showroom.
After waiting in an empty showroom for ten minutes Another salesperson came to greet me and informed me that the other salespeople was on the phone. He also told me they did not have that specific car but if I would sit down and fi out an order form he was sure they would find one.
No test drive or car review possible. A disappointing experience. Car salesmen will never change!

I do not know why the review I previously wrote does not show up here. But this place should be totally avoided if you want to buy an used car, or want a servicing. They are a shame on the name of Chevrolet. They had sold me a Q-​Certified Chevrolet with break problems which costed me hundreds of dollars and could have costed me my life. They say they Q-​certify their used cars, but actually that means they do not inspect them, just sell them for twice the price they buy them for.

DO NOT EVER GO THERE. Their sales guy was horrible. When we went in to buy the car we told that we want a car with 1 owner and no accident history. The sales guy totally avoided that fact and even got us sign a check for a Chevy Impala, and later on we found the car they were selling us had 3 owners and an accident through carfax. Worst is their Q-​certification. We finally got a car with our criteria and that car was Q-​certified too. But what is the value of a used certified car if it has bad break problems. Not even 3 months that we bought the car, we had to get break repairs done worth hundreds of dollars.

I should have looked here before I took my car here! I had a great experience the first time. I lost my car for the month of February for almost 2 weeks? I brought it in for some issues that it had been giving me and it had a code. They were able to fix the issues then it had to go back 2 weeks later? Had a coolant issue. I was stuck at work and had no way to get home to my child. They took forever to diagnose it and fix it. When bringing it to get a new tire maybe 3 miles away, it overheated again. Spoke to the service manager that time. They had it for another day but assured me it was fixed. Not even a week later it overheated… again! Which was «not covered» under warranty. It was ridiculous and has cost me way more than it should. I will never bring me car back to Clay.
I have worked in customer service many years and their skills are horrific.

Service department piss poor customer service… will not be bringing my car there ever again

My wife & I experienced a problem with the heating/​cooling system on our car and brought it to Clay a little over a year ago. Clay told us nothing was wrong with it which I found insulting because it wasn’t working properly at all. Recently we received a recall notice and had to bring the car in anyway so we figured we’d ask about the heating again. When my wife explained the problem the representative had the audacity to ask her if she knows to push the little snowflake button to turn the A/​C on. On the bright side though, this time they admitted that there was a malfunction but said the repairs would be over $ 800 so we declined. When we went to pick up the car to our surprise they charged us $ 105 for the diagnostic despite no previous mention of the charge. I reminded them that we’d had this diagnostic before and weren’t charged (which they verified in their system) but couldn’t explain why they were charging this time. Moreover the rep feebly claimed that she did tell my wife. However on the bill itself it states «Customer hereby acknowledges receiving original estimate of $ 0.00 (+tax)». Furthermore I was next to my wife when the dealership called about the $ 800 estimate and I could hear the conversation. There was no mention of any diagnostic charge. Despite all of this they would NOT offer to remove to this bogus charge. When I told them it would be the end of my business there the representative said «OK. Have a nice day». I always found them to be high priced but figured all dealerships were. To now see them employ such nefarious business practices and make it so clear how little they valued my business was disappointing to say the least.

I very recently leased a 2014 Chevy Cruze and my experience was fantastic and the customer service was exemplary.
The 2 sales associates who helped me through the process, Shawn Gallagher and Mike DiPaolo, were both knowledgeable and informative and truly made the process run smoothly. Particularly as a person with less than spectacular credit who came in without definite numbers to work with, they were very patient and went above and beyond to help me get what I wanted at a monthly cost that fit my budget.
They also put in a lot of effort to accommodate my availability to pick up my car after my own error threw off our originally intended timeline and they finagled getting my car registered and inspected (plus filled up the gas tank!) so I was able to get it early on a Monday afternoon.
Since my purchase Shawn has expediently answered all my follow up questions, plus checked in to see how I’m enjoying my new car.
I have been so pleased with this entire process and definitely would give both the car and the dealership a five-​star recommendation!

I purchased a Chevy Camaro from Clay Chevrolet in early July. I received the deal I wanted, the term and payment I could live with and love the car. However, it is a Camaro and I could have purchased it any where in the state for the same price. I was told, and it is listed on
that if I recommended Clay to a friend, and that friend purchased a car from Claycars I would receive $ 100. Well, I did, and my friend purchased a car from Clay Subaru less than a week later. My sales person, and the manager of Clay Chevrolet didn’t even know the form was on the claycars website until I informed them. They refuse to give me the $ 100 like they are children holding onto their last piece of gum. I don’t need the $ 100, but the point is driving me crazy. I would never go near Claycars again in my LIFE! I will take my car for the free service, knowing that it will cost them something. If they make me wait too long, I’ll mingle with their customers and let them know how they have ignored me, and acted as unprofessional as possible. Get the finance people to write out the worksheet, take a picture of it with your phone, bring it to another dealer and YOU will get a better deal than Clay offered you, NO DOUBT! This is what I had my friend do when she went to Clay Subaru. Clay = UNPROFESSIONAL Also, I realize there is a trend reading the other reviews.

Please DO NOT COME here to buy any car. Let me start by saying that we came here fully committed to buying a corvette. When we talked to a sales person and told him that we were interested in buying a corvette, he promptly informed us that they «do not allow people to test drive the corvette unless we were committed to buying it». We said we were extremely interested but couldn’t make a decision unless we drove it. At which point the manager came out and I quote said, «anyone who wants to test drive the corvette has to write a check for the car first!» What??? Are you kidding me??? Who in their right mind EVER would buy any car without test driving it. The funny thing is that we were actually planning on buying that corvette, but after that experience, we will not even consider it. ABSOLUTELY the WORST customer experience I have ever had. Please I BEG YOU DO NOT COME to this place. The shadiest people I have ever dealt with.

Head to Clay to buy your next car. If you’ve done your homework, it’s great. My wife and I just recently purchased a Equinox. And if you want great service, ask for Max St. Louis. He was the best salesman we’ve ever had and he’s not pushy. Seriously, check him out!

My husband and I went in after hearing their commercials on the radio. We knew we needed a new car, but weren’t ready to buy… Really just wanted to look to see what we could afford and approx. how much it would cost us.
Our salesman was Tim F. And he was wonderful! Took the time to listen to us and didn’t start to shove us out the door when we said we would not be buying a car today and just wanted to look. After getting our background and what our parameters were, we ended up going on a test drive for the car that best suited why we needed and what fit our budget. Again, even though we told him we wouldn’t be buying anything today, he took the time to get us an estimated quote, and even followed up with us the next day to let us know that the quote given to us would actually be about $ 50 lower than expected.
Tim was never pushy or aggressive… A nice, honest person! If you’re looking to buy or just looking to look, I’d recommend Tim in a heartbeat!

Had a great experience at Clay. Bought a Chevy Malibu and Tim Fleming could not have been nicer. Relaxed, knowledgeable. The showroom was neat and clean. Within 2 hours we had made a very fair deal. Good value on the trade in. Great rate on the financing. The car was ready a day later as promised. First time shopping there. Had a long term relationship with a local dealer that was closed in the recession. Clay felt a lot like that place. We will definitely be back in the future.

I disagree with the negative reviews. I purchased a 2013 Chevy Volt from Shawn Frazier the other day. I came to Clay Chevrolet after shopping at another dealer who was completely unknowledgeable about the Volt – including even what options were available. Shawn was the exact opposite. He was extremely knowledgeable about the Volt in general and the available options in particular. He was friendly, and did not try to pressure us in any way. Then when there was a minor issue with the vehicle, he helped us get it addressed quickly and to our complete satisfaction. I would highly recommend Clay Chevrolet based on my experience.

My experience at Clay Hyundai is the worst in my car shopping experience. The sales managers are cooking the numbers and add unreasonable fees, such as Government fees, the number just dont add up. As a customer, I need to know what I am paying for. I dont recommend this dealership to anyone, the business is not honest or transparent. The sales managers are trying to trick you by adding unexpected amount fees. Please be cautious. They also use their previous customer’s purchase agreement as a work sheet to negotiate price with me. This is highly inappropriate and disrespectful to customer privacy.

My first problem was that the first finance dude I dealt with was really shady. I didn’t end up getting screwed over though cause they let me meet with someone else (I had to make another trip down there to make things right, but hey at least it was made right).
Buuuuuut what was not made right is… The dealership has owed me $ 25 since I bought my car over a month ago. My salesman (who doesn’t work there anymore) repeatedly promised me the $ 25 check in the mail cause I ended up going out of my way to transfer my registration instead of getting a new one. But they drew up my bill to reflect a new registration, promising the rebate check later. I called a few weeks later and was told a manager would call me back, which never happened. I got a generic letter from a different manager in the mail saying to call or email him if there was anything he could do to make me more satisfied. Emailed and once again no response.
$ 25 may not seem like much but hey I’m poor and it’s the principle of the matter. This is also after having to go through a different annoying song and dance to get a rebate for the inspection they charged me for but didn’t actually do.

For our car-​buying experience, Clay was great! For service, however, not so much.
Trying to get our oil changed at Clay Chevrolet is like pulling teeth! We, like idiots, agreed to add «free» oil changes to our car purchase when we bought our Traverse. The cost is lower than Jiffy Lube, so we figured we couldn’t lose much. However, what you lose is TIME!
Right after we bought the car (Feb 2011), GMAC called ME to schedule an oil change. I took the car in on the scheduled day at the scheduled time and waited over an hour WITH MY 2-​YEAR-​OLD for a simple lube, oil and filter. Ridiculous!
Clay apparently doesn’t take reservations for basic maintenance. However, when I called to make an appointment, they gave me one! No word of their «no appointments for oil change» policy. My husband took the car in at the appointed time, and waited and waited and WAITED! TWO HOURS LATER, the oil change was done. Totally ridiculous and the service manager NEVER returns calls!
We’re trying to decide if we should just eat what we paid in advance for the oil changes, or just bite the bullet and go when we have nothing else scheduled for a full day (which rarely happens).
Jiffy Lube will let me sit *in* my car with my kids while they change the oil and it only takes them about 15 minutes. Why should I wait TWO HOURS for a simple oil change at the dealership???
Feel free to purchase a car here, but RUN from the «extras,» folks!