Boch Honda

Think twice before buying a car from #BochHonda or bringing your #honda there for warranty service. Brought my car in for a flat tire since it was covered under the extended warranty. Their 19yo service technician drove my car ½ mi off the lot and rear ended another car, causing $ 1,000 worth of damage. Manager Jim Carroll threatened me on the phone and said if I brought my car into Boch Collission the next day instead of waiting until he wanted me to bring it in that they would not fix the damage and would force me to go thru my insurance. Then he contacted my insurance company without my knowledge and gave them their lowball estimate of the damage which was $ 395 and told them Boch would not fix it and only pay that amount. I sent the GM 2 emails that he never responded to. I also sent an email thru their website to «Tell it to Ernie» which Jim Carroll responded to and told me to contact my insurance company. This dealership is under new ownership (Daniel Dagasse) and is «independently owned» so they think they can run ramshod over their customers. Stay far away!

I bought a used car from Boch Honda this past weekend after scoping out cars online over two weeks. I found a car and booked a test drive via the website. When I showed up the car was already sold. Valentin quickly found a car with similar miles and within my price range. I was in and out within 3 hours Saturday with all the paperwork signed. I returned Monday to pick up my car. It was a wonderful experience! All of the reps at Boch Honda were extremely attentive and friendly.

I had an absolutely wonderful experience here purchasing a used 2012 honda civic here, basically told them what I wanted and what I wanted to trade in, they agreed to it and the deal was easy and fast. I got my car the next day the finance associate was so pleasant! I would recommend coming here if you’re ready to buy. I worked with Samuel, Juldeh, and Kevin in the finance department along with Lucy.
In regards to their service center, they really work hard to fix your vehicle, I brought the car in for my inspection sticker and a battery issue. They got it taken care of and I really feel they care about their work and assuring that your vehicle is safe and you’re satisfied. If you haven’t been here yet give it a go!

I called this dealership to ask if they had a particular model on the lot. Of course they pressured me – what was my name, when was I going to come in, etc. I said thanks very much goodbye. A couple of days later they called me to give me the hard sell — THEY HAD TAKEN DOWN MY NUMBER OFF OF CALLER ID! I was SO angry. I never gave them my number or permission to contact me for any reason. It’s not like I went into the dealership for a test drive and had given them my number (it is also annoying when those sales people call you, but more reasonable). I felt so intruded upon, I blocked their number and will buy a Honda from pretty much anyone else on planet earth now. Run a mile from the bottom feeders at Boch Honda, folks.

Beside the regular sales act that I an not a big fan of, it was okay and we ended up leasing a CRV 2015 from Boch.
The problem is that for more then a month now we are keep requesting then to refund the $ 300 deposit we paid to «secure» the car for us. We were told that we will get it back after regardless if we will close with them or not…
That’s just show you that after you pay them, they don’t really care anymore about you as a customer.

This place was a joke when I went in Labor Day weekend. I had never bought a car from a dealership before, so I obviously had a lot of questions about financing vs. leasing, as well in how trade-​ins work with a dealership.
My biggest question was how to handle the money I still owed on my trade-​in, since it was owed to my Dad. I was never really even able to ask the right questions, because before I ever could I had the «manager» talking down to me about the definition of Money Laundering, and how if he were to sell me a car he’d be breaking the law and lose his job.
I wanted to know whether or not a private loan could be included in any new financing, and either a yes or a no answer would have been enough for me to determine where to go from there. Yes would have been great, while no also would have worked but would have made me have to take 2 payments into account when determining what I could afford monthly. It seemed like a fairly straight-​forward question to me.
But instead they treated me like I was trying to get them to help me steal money, and as such were extremely condescending towards my lack of experience in a dealership; my guess would be that my youthful appearance had quite a bit to do with the way I was treated, but I can’t tell you for sure.
Needless to say, the dealership I ended up leasing from took the complete opposite approach and talked me through what all of my options were in a way that made me feel like a valued customer. They allowed me to finish the questions I wanted to ask, and addressed them like professionals. They used my questions to start helpful conversations rather than insulting me and acting like I was up to something.
I would NEVER recommend any Boch dealerships to a friend or family member, and unfortunately can’t get these guys to stop calling me so I had to block their numbers AND filter their emails. For a place that’s owned by a guy that looks like he’s still tripping from a Grateful Dead show in the ‘70s (honestly a big reason I visited in the first place), I was extremely surprised to feel so judged based on my own youthful appearance…

If you value your time, do NOT waste it by coming to Boch Honda of Norwood. I didn’t make a purchase here, so I can’t speak to wasting your money.
It is the unfortunate fact that Unilocal forces a minimum one star rating to post, so since I have to give Boch Honda at least one star, it goes to the woman who works at the front desk, she was nice — but that’s it. My required star stops there.
This was the absolute worst customer «service» experience I have ever had to endure. (If you look at my Unilocal history, you will find I typically highlight the excellent service I encounter, I don’t like to be negative towards companies because sure, I get it… no one is perfect but I can not, with good conscious, go on with my life without alerting the consumers out there of this place).
I come in on Labor day weekend because I finally have some time off from work and I need a new car. I was in the market for the 2016 HR-​V or maybe a pre-​owned CR-​V; I hadn’t made up my mind between the two. I ask the woman at the desk to point me in the direction of the HR-​V since I didn’t see it and she said they didn’t have it out for show. Ok. that’s fine, I’ll take a sales rep right away then. because I’m here to buy. No one is available (although this place is pretty empty customer wise though) I am told Joseph will be with me in 2 minutes. 10 minutes go by. no Joseph. I go to look around the lot myself to see if I can find the HR-​V (it’s a new model from Honda, so I had never seen it in person) I come back into the showroom after another 10 minutes, she says still no Joseph. I’m pretty annoyed by now. It’s been over 20 minutes since I entered and still no help. I ask for a manager. «Why do you need a manager?». More like, why don’t I??? (Hmmm. on second thought, I’m taking back my one star from the lady at the front desk.) I express my concern for how poorly the sales floor is being run, it’s been approx a half hour, I wan’t to purchase a vehicle and since there’s no sales rep or even the mythical Joseph around, I would like to speak with management to get some assistance or at the very least alert them to the poor scheduling since apparently this place is open all evening but no one is here to really assist customers. Without a word she gets up, walks about 4.5 feet away to the cubicle behind her and with a shy smile and shrug she tells me Joseph is right there, has been the whole time, and just happens to be free right now! Really, lady? …
Joseph immediately tells me I have interrupted his break, and I apologize but I’m not sure why I do since he walks away from me out of the show room and hauls it over to the HR-​Vs all the way in the back of the lot without speaking to me. I check out the vehicle, wasn’t too keen on the lack of interior space and want to see the CR-​V a mere 12 feet away. When he shows me one, and apparently they only have ONE, with a sticker price of $ 27k I ask if they have more.(If you remember I walked around for 20 – 30 minutes while Joseph had his break, I saw a bunch) He instantly gets upset. Asks me what I am trying to accomplish here today. I got to admit, I’m confused. I respond with the obvious answer: «To purchase a vehicle, Joseph.» He gets more annoyed and then says «Well what can you even afford?» … Really, Joseph? My mind is instantly boggled with being offended by the question and confused of his sales tactics. I want to ask him what he wants to accomplish here today, a sale or going back to his break. but I don’t.
I said I want to know the price range of the CR-​Vs they have in stock because I’m debating between fully loaded pre-​owned or less luxury but brand new. Joseph rolled his eyes and refused to answer my question. Obviously, since this sales rep could not provide me with information regarding the options available to me, I did not feel comfortable doing business there, since he was trying to convince me they only had one CR-​V on the lot for $ 27k and since I didn’t want that one (mind you, it also wasn’t in the color I wanted) then I obviously couldn’t afford anything on the lot. Since I didn’t want that 1 option he showed me, he told me to go shop somewhere else. Seriously. Someone who works on commission told me to leave and spend my money somewhere else.
As I left, I told Joseph I hope he enjoys the rest of his break.
I’m really frustrated by this experience. I have purchased two previous vehicles from Boch and never had such a horrible time, although those sales were not done at the Honda location. I do not plan to ever return there because I can’t imagine how horrible the service might be once they actually have my money and don’t really need to impress me when I walked in the door today planning to spend over twenty thousand dollars and I was ignored, disrespected and told (By the «sales» rep) to shop elsewhere.
Do yourself a favor and stay away from this place.

Stay as far away as you can from these folks.
We came in and looked at a red 2010 Subaru Forester. The salespeople were all friendly, and even though they went for the pressure sales tactics («What price do I need to offer to get you to stop shopping now»), we played ball, and ended up with what we thought was a great deal.
We signed some paperwork, but added a clause to everything that said «subject to independent mechanic approval» (despite their protests at how stupid this idea was).
Surprise, the mechanic finds a leaky head gasket. After paying a second mechanic to confirm the problem (their head of service insisted there was no leak), they refused to lower the price or fix it. I wasn’t happy with the games, but fine, they didn’t want to deal, so we walked.
2 weeks later, I get a statement from my bank saying my first loan payment is due for my Forester.
They took out the loan for the car in our name, without our consent!
I called them out, they scrambled to fix the issue. After many apologies, they claimed we were all set, the loan was canceled.
The following week, we are buying a different car at a different dealership, and find out the best loan they can get us is more than DOUBLE the interest rate of the original offer I walked away from Boch with. Same bank and everything. Turns out, that loan Boch filed was still on my credit history, which knocked my credit score by nearly 100 points.
I talked to Valentin (the initial salesman), Chris (the sales manager), Bill (the used car manager), and Kevin Collins (director of finance, who was completely condescending). They all refused to accept any responsibility for the situation. They wouldn’t even admit any mistake on their part now.
The end result: I’ll be paying over $ 1,500 more in interest thanks to the complete incompetence and borderline criminal behavior of this dealership.
Save your sanity, your wallet, and your credit score, and stay very, very, very far away from these crooks.
## UPDATE
Maria, I don’t see an easy way to reply via Unilocal,so I’m just updating the original.
You mentioned «we have done everything we can to make this right on our end». This is an outright lie.
In my conversations with Kevin, I told him that he could make this right by covering the $ 1.5k your screwups are costing me. He laughed at the suggestion (there’s that lovely condescending attitude again).
Here’s a quick rundown for you and the rest of the Boch staff, especially Kevin, who can’t seem to understand cause and effect:
1. You took out a loan under my name, without my consent, for a car I didn’t purchase.
2. My credit score took a ~100 point hit, and I had an open car loan on my credit history.
3. I’m now paying 2−3x in interest as a direct result.
Are you really telling me you’ve done everything you can? Honestly? The staff should try having a bit more confidence in themselves. I’m sure they could figure something out if they tried.

Bad karma. One of their long time legendary salesman pulled a bait and switch. Set the price, shook hands, rang the bell and then by then two hours later when the car keys were finally found for the last blue crv in a back lot the finance guy brought out a much higher price. But our sales guy had gone home. We had invested a whole day there and put us in an unethical situation. The service dept. also sold us on a 3000 dollar useless warranty that applies to nothing. :-/​So many smooth talkers, not enough honesty. But just my experience. (And he supports the meglomaniac Trump. Don’t go here)

Where do I start. I bought my first honda at Cambridge Honda, walked in told them what I wanted to pay and picked up the car the next morning ready to go. So when I walked in Boch I told the guy that and said hopefully I have the same experience here. Wishful thinking…
So for starters I told the salesman Louis I wanted gray interior; I get there and he says here is your car and it has black interior. I just said screw it fine… black won’t get as dirty…
I got a call from salesman on Thursday and said car will be ready on Friday. I said great but make sure it is ready when I get there at 5 pm because I have a wedding to go to… was the car ready? Absolutely not! I didn’t leave dealership until 630 because they run around like chickens with their heads cut off. Financing… took over 2 hours but once I got in the office took the guy 2 minutes and I was gone.
I was told they would give me $ 7,000 for my trade in. So the check was supposed to come in 5 – 7 business days in the mail. 22 days later as I write this is the check here? Nope! They had a new person who «made a mistake» and the check will be here soon… when is soon?
Bottom line is don’t deal with these ass clowns… seems like they don’t keep employees around long and no one really gives a crap about the customers walking around… all they say is «hey have a water» I don’t want a water I need a stiff drink after dealing with you people!
Go somewhere else!!!

Review of the service department:
Update: Getting reimbursed. Still have serious trust issues with this service department.
Avoid this place. Every time I go here I am swindled one way or another. In late 2012 I had extensive work done. In early 2013, when I was out of the country, they charged my mother for some of the same work that had been done less than four months prior. Foolishly, I went back to this place on 7÷9÷2015. I paid about $ 90 for a wheel alignment and the car drove worse out of the service bay then when I dropped it off. I have contacted them twice demanding they reimburse me for this charge (they did for the 2013 redundant expenses after numerous letters). Going to escalate this to the Better Business Bureau next week if I’m not reimbursed. Also while paying for my invoice, the rep didn’t apply my coupon initially, even though she had it in her stack of paperwork. «An oversight» … sure.
If you want to hassle with needless or improperly conducted repairs, deal with their terrible management for reimbursements when they make mistakes, and generally have a terrible, stressful experience then these are the mechanics for you.
Unethical, unprofessional, incompetent. They are absolutely the worst people in the world to service your vehicle and with plenty of options there is no reason to ever go here. I never will again. Check the other Unilocal reviews.

so after waiting an hour and a half they tell me no parts even though i called last month and was told to come in today as parts will be ordered and ready.
they sell sell sell but thats it. nothing else. not stand behind at the least

Overall very good leasing experience here. I just got a 2015 CR-​V.
I’ve leased in the past through Herb Chambers, and Village Honda and I always either felt bad about it or ended up getting screwed over later on.
This was probably the easiest time I’ve ever had. They gave the deal I wanted and got it all done within a few hours.
I worked with Sam and Bob. They were both very patient with me as negotiated with my wife about colors and options over the phone. Also their financing guy was really good and didn’t try to upsell me on anything.

All star service!
Today we went in thinking about buying a car. I never thought I’d make the leap! After shopping around a few places and not getting the answers we wanted we came to Boch. We met Louis who was fabulous he helped us from start to finish. We were able to hash out a lot of the details without much of a problem.
Financing… Oh doesn’t everyone love this topic. We did not have it set up already so we were at their mercy. Lucy went above and beyond she walked us through each step and guided us to where we felt comfortable with the payment.
Walking out of there today was very relaxing and now we have a beautiful new car.
Thank you.

I negotiated the purchase of a 2015 Honda Civic online. Mike Willhauck and Alyssa Quinn were both very helpful in this process. When it came to signing the paperwork and picking up the car, I had a great experience with Lenny Shaul and Julianne Drowne. Everyone was professional, friendly, and efficient.
I was also impressed by the price that Boch Honda was able to offer me, and so far (100 miles later) my vehicle has been flawless.

Long story short: I ended up buying the car I wanted (Honda Fit) at the price I wanted (TrueCar quote) with financing NOT through Boch. The whole process felt really slimy though.
The salesman seemed scattered. When we came back the weekend following our test drive, he’d bring us a piece of paperwork to sign, then would disappear for up to a half hour, then bring another piece of paperwork to sign. It was a bit maddening.
When it came to financing, I told the salesman I was going to go through AAA because they offered me a rate of 2.3%. (Boch wanted me to pay 2.9%) The salesman says «our finance office will match the rate» but only brings paperwork showing the monthly payments, not the rate. We ask for the rate in writing, then wait for a ½ hour to finally be brought to the finance office.
In the meantime, we’ve done the math to figure out what the rate is based on the monthly payment & total cost figures in front of us. No surprise, it isn’t the 2.3% rate at all but the 2.9% rate.
Now, when we get to their finance office, I’m pissed. (Who likes feeling taken advantage of?!) I tell the finance people that we’ve done the math and it’s not the rate AAA is going to give us, so we want to finance with AAA.
The finance staff keeps saying «I don’t know why she’s mad at me» trying to influence my husband against me, but it doesn’t work. (My husband’s the one who did the math and feels snowed too! He’s not going to side with you!)
The finance and sales staff try 5 times to make us sign paperwork saying we’re financing with them. They end up tearing up paperwork in front of us when the finance staff realized we were not going to budge and finance with them.
2 days later, we came back with our financing check. The scattered salesman brought us back to the finance staff, even with me protesting, saying «We’re all set! I have the financing check right here!» Finance finally listened and said that yes, we were all set and sent us back to the salesman to process the check. (He took his time & we ended up being late to an event we had in Boston later that night.)
Then, the dealership dragged it’s feet on having the car ready for me to take on the agreed upon day & time. They claimed my insurance wasn’t faxing them info they needed to register the car, but I spoke with the insurance company that assured me they’d faxed the documents 3 separate times!
Finally got the car & I love it. It’s the 1^st new car I’ve ever owned.
I just wish I could have purchased the car without the drama of the dealership trying to take advantage of me.

This past week working with Boch Honda to get my 2015 Honda Accord after having my 2013 totaled has been a nightmare.
I was under a time constraint with the purchase since I only had 1 week before insurance ended my rental car. I didn’t feel comfortable purchasing the car here because they did not have the model and color I wanted in the lot. They assured me they would locate one for me and have an answer to me by Monday (I purchased the car on the Friday prior), and by Wednesday I had no news. They hadn’t looked for the car.
They finally located one and brought it to the dealership. They promised me it would be ready by 3 on Friday, and by 5 they were blaming my insurance company for delay. I contacted my insurance to have them fax the paperwork AGAIN (something you’d think these guys could do after you spend thousands on their product) and they finally register the car. Now I’m waiting for it to be prepped … Over an hour wait. This should have been done earlier today considering they promised the car hours ago.
These guys take your money and don’t spend any time giving you your money’s worth in service or communication. They are a bunch of lazy salesmen looking to take you for a ride. If I did this badly at my job I would be unemployed. It’s amazing what they get away with.
Bring your business elsewhere. I wish I had.

Boch…2 chances. both where not very good.
1. Sales man left me hanging for over 30 minutes and couldn’t be much help when I had questions about the suv I was interested in… after 2 hours I left.
2. Went back in the evening and delt with a second sales rep… I felt at first he was going to be better. .well the test drive was a waste of time yet again. .
The rep commented on how late it was a few times… and no harm done if there was no sale done tonight folks… and told me good luck.
It was good luck as I found the same suv later on for a whole better price and customer service.

All of my cars have been from Boch Honda or Boch Toyota and here is why. Boch and Herb Chambers are always able to give you the best price if your willing to do some work and get competitive offers from other dealers.
Best part is they will do it over the phone and text/​email you a quote once you show them a quote from someone else. This can be a huge time saver and advantage for you.
Why Boch… because then you get there and you can negotiate a little more. They will and can always win. So shop them last.
Now service for me has always been good or standard. However, if you go, request Amin Abad and tell him that Jemilee sent you. He is a good guy, young, and hungry. Which is exactly what you want when you want the best price. He won’t forget about you and keeps on negotiating.
Another standout was that he is the first and only sales rep to completely transfer everything in my old car to my new car and put it exactly the way I had it before. He even put all of my hair elastics back to their place. Attention to detail. I love it. It makes a difference. That is great customer service.
Amine 781 619 60 000
781 915 4898. Cell. Not sure if this ok. Oh well.

Cant even tell the real price for diagnostic … $ 189 for 1.5hr labor and $ 267 for a part that autozone sells for $ 160…no, no, no