Vernola’s Towing Service

Stranded in the middle of no where Chris came to the rescue from Vernolas his performance was phenomenal!

Unfortunately, I had to do business with this company when my stolen car got recovered by the Norwalk Sheriff department. Vernola’s is privately contracted by them and towed my car to their yard on a Saturday. Due to an administrative error made by the Sheriff’s, I did not receive notification until 5 days later. I was caught off guard having to pay such an outrageous fee just to recover my own property. What made an awful situation worse, however, was the poor customer service by the female employees. I felt like a criminal having to pay a fine instead of a victim trying to claim my stolen property. I filed a complaint with the Sheriff’s to consider partnering with a company whose aim is not gaining from the loss of others. Please let your voice be heard too and do not do business with them until they are better trained in customer service.

Third class place the Mexican lady who works here she’s on her period all the time she’s always mad and didn’t want to give my car back to me my car got stolen and then these guys towed it is went to pick the car up she was keep changing the price I think she has some problem with white people…

This place is the worse place ever for towing service they quote you one price to take your car out then when you get there the price is higher they are a ripoff
The manager there is very rude I hope that one day she’s caught up in a situation where they will not help her out what goes around comes around
Also after reading all the reviews on here and all being in the same page I’m surprised they are still open for business but with that said I am going to get a hold of the better business bureau and report this company

My name is Matthew. When I got out of a doctor appointment on Thursday, November 13^th I found my moped scooter had been vandalized. The red battery cable was cut making it not drive-​able. I had plans for the evening, and was still miles away from home. Although he didn’t know it, one of the tow-​truck drivers for Vernolas who’s name was James helped me tremendously by knowing what to do upon arrival from my AAA call. He easily could have taken money for the tow, but decided instead to use his knowledge to attach another latch to the end of the red cord allowing me to drive my scooter home and continue on with the rest of my day. Thank you, James. You saved me from missing important planes and a major headache. Cheers!

This is the definition of «I would give zero stars if I can.»
Car got towed by accident through a patrol company in our neighborhood, so I eventually called and ask for status of our vehicle. The girl who picked up the phone was extremely unprofessional and rude– did not know how to look up for a vehicle in sitting right in their backyard and had to put me on hold three times to let me know whether our car was there or not. To make it even worse she gave us an attitude the entire time.
Once we got to their so called «office» it took 30mins for them to verify ownership and another 15minutes to make an invoice. Oh and its «Cash Only» even though their policy at the front clearly states that they will accept Visa and Master only, unless you try to fight them, and only then they’ll speak with their so called «supervisors» and let you pay with their card. If you are going to claim yourselves as a business then hire some staff who can at least handle the basic procedures and have some manners.

Biggest nightmare ever had to call the Sheriff out to get a vehicle released. I had registration, pink slip drivers licence money and they kept jacking me around. Why just poor skills would never recommend to any one

Worst experience ever! called at 6:00pm — was told I had to wait 90 minutes… called at 7:30pm — was told the driver was «in route» to me — called at 8:30 — was told the driver was 2 streets away from me… literally SAW the tow truck driver go the opposite direction — I called back and asked him to call the driver… they proceeded to tell me the driver would not answer his phone. so after 3 ½ hours later — it is now 9:30pm — I am a WOMAN stranded in Covina — I had to leave my car there and call a friend to come and pick me up — I now have to find a tow truck this morning to handle my car — WORST service ever — and the dispatcher was RUDE and very unhelpful!

Never use Vernolas! They’re quick in selling you a battery, But if you have issue later on… they do not respond and only give you the run around even if your battery is still under warranty!!!
The girls at the office are extremely unprofessional with no customer service!
If there was a choice to do NO star because that’s what they deserve. I would have put that.
Beware people!!!

Liars, Unprofessional and not customer oriented at all. My motorcycle had a blow out at 540am. AAA sent them and they arrived at 615. They then told me they were going to send me on a different truck home and they’d drop me at the shop for 5 minutes. Arrived at shop at 639 and sat on curb in street waiting for the other truck until 715am. I asked AAA to send another company to get me because these guys don’t care. The second driver, James, was awesome but I still didn’t make it home, a whopping 17 miles, until about 8am. AAA should read Unilocal reviews and pull their support.

Called AAA because my keys were locked inside my car. Vernola’s Towing was sent to help me. In the process one of the workers accidentally broke my door handle. He wouldn’t leave me any of his information to get into contact with them. Took me 2 days to finally get ahold of Lisa the owner/​manager after consistently calling to see what they were planning on doing to fix the handle that THEIR COPANY had broke. I was told they would fix my handle since it was their company who had broken it. When I FINALLY heard back from Lisa, she made up an excuse and refused to fix it. Very disappointed in this company. No integrity whatsoever. I will never do business with them and I suggest you don’t either.

Vernola turned a horrible setup appt arranged by AAA into a better memorable experience thanks to Lisa. She fixed AAAs bad miscommunication with her promise to have my car picked up promptly by the friendly tow driver Harold and delivered to the repair shop. I’m glad there is a reliable tow service within reach.

I would like to start off by warning you to NEVER use this towing company. HORRIBLE !
Today I had to call about 5 time before I would get help and when I was finally being assisted both women I spoke with were extremely rude and aggressive. The first person i spoke to as I am explaining my question she cuts me off and puts me on hold for about five minutes. .so I hang up and called back. When I called back the same person answered once again I start asking my question in regards to their operation hours and their protocols she begins to respond aggressively by raising her voice and she was not even sure herself on the questions I was asking. She rudely cut me off and transfer me over to a different person.
The second person was not as bad but still rude and unprofessional in the way she spoke to me .
Both had absolutely no customers service ethics, and should be replace when experience people that can speak to a customer without disrespecting someone.

Fucken ripoffs it’s true they only work about two hrs Saturday n Sunday .they charge a lot .the counter ppl take their time .then u get sent to another lot to get your vehicle .hate them seriously

Vernolas Tow came via AAA within 10 min to help us unlock our car! Whoop whoop! Thank you!

Vernola’s Towing has always come to my rescue via AAA faster than the AAA estimate. Their drivers are courteous and knowledgable. I (unfortunately) have had a lot of experience using their services (lock out, battery jump, tire change and towing) and have always been happy with their service. They make car problems less of a problem.

This is the worse service ever … No customer courtesy bad manner all around, rude all they care about is YOUR MONEY… Trust me ppl don’t recommend there service at all… Dont belive me try them and see get yourself get rip off WORSE PLACE EVER…

Since I can’t give them zero stars I will give them one. Bad customer service. Overcharged me for services that weren’t rendered. Used AAA for tow but they still tried to charge me for the tow but caught it ad called them on it. One word sheisters!

Stay away from this place at all cost! We paid our fees with our card, then we decided we needed to leave our van for another day at which time the lady told us cash only. I am pretty sure she wanted lunch money for the office. Once we told her we had just used our debit card she changed her tune.
Additionally, my husband and I had to listen to one of their employees threaten and yell at one of their own drivers about getting in a accident in their truck. The guy even went to the hospital, and the lady continued to yell at the poor guy. I wanted to grab the guy and tell him to get a lawyer to sue them.
The next day I had my tow truck driver meet me there at which time I was then told my van was at a different location. It would have been nice to know this the day before. The ladies remark was it’s only 5 min away, which is was not!

Cash only, are you kidding me. For a tow truck company, really.
Didn’t know tow truck companies are in the cash only business. This one is.
Long story short:
Was in an accident, pick up was towed by Vernola’s to their yard.
i tried to get my stuff out of the pick up, but sheriff told me to just pick it up at the tow yard tomorrow. «should be no problem’ he said.
I read the Unilocal review on this place & directed my staff to get the pick up ASAP.
Our mechanic w/​letter of authorization to get the vehicle & Check (payment) was denied access to the vehicle & was not allowed to tow the vehicle back to our yard.
Vernola wanted CASH & to tow it themselves for more money.
Employees were not very knowledgeable (had to ask supervisor for every question we had) or helpful. SAD.
It’s bad enough I was in an accident, It’s even worst that I have to deal with companies like these after.
Avoid like the plague.