The Home Depot

Did an entire kitchen remodel, floor, cabinets, counter, backsplash and appliances, spent over $ 35,000. I got no help after the order, if I had a question no one wanted to know me. The contractor that they use was horrible… if they came to work it was only for a few hours and that was it. The contractor was unprofessional and a little scary. When I mentioned that the cabinets were not level I was told that it is an optical illusion. They didn’t fix it and I was so frustrated and just wanted him out. I would not recommend getting your kitchen done by Home Depot !

After 30 minutes of waiting for someone to help us with something, and another 30 trying to figure out the rest ourselves, we are walking out. Did i really need to ask 3 different associates to call for someone to answer a question? Home depot cant afford to have more than one person working a saturday for specialty areas? I’d rather just sit in traffic for an hour than come back for something like that.

Horrible experience! I was told gas grill would be delivered between 9 and 12. Called at noon and was told they don’t commit to delivery times — contradicting sales person. Told it would be delivered at 1:40. Checked again at 2:40. On hold for 30 minutes. Told delivery now 4PM. Day shot!

Was looking for wood. Danovan stopped and helped me. Then he offered to cut my wood without me even asking. Customer from Danovam was first rate. Home Depot needs more employees like him.

Oh man this one dude was 1 fry short of a happy meal. I mean I asked him if he had strong light for indoor housing, he took me to the toilet seat section. That’s gangsta bro, but most of the people there helped me find an outdoor strong lamp for outdoor work, I thought they’d have a smaller one I could use for indoor massive brightness but all good, I still like the place, learn your hood homie :)

I moved to Connecticut 13 years ago. In that time I have moved 3 times. I always stop in to purchase boxes, TV hanging kits, and paint. Over the years I grown accustomed to the industrial look. Recently they seemed to have gone through a revitalization. It looks like a page out of HGTV. The staff is as sweet as always and helpful. Love the new look. My favorite home improvement store.

Antonio in Garden is why I keep coming back to this place. He is exceptional!!!
It hsppens. I bought a ridding mower to do my leaves after my Poulan Lawn Mower died agsin. I trust Ariens and The Home Depot had them ½ off where as Lowe’s was new and didn’t have left over inventory… of course I checked.
When I got the tractor home there was no steering wheel. I called Norwalk Home Depot customer service and some moron named Yogi said «well how come you didn’t notice the steering wheel was missing before you got it home?».
Well the tractor was stacked 25′ up in the air, in a crate and wrapped in plastic!
Maybe if you have a memorable name like «Yogi» you shouldn’t be such a smart ass.
Anyway, once again, department head Antonio came to my aid. First he looked for the missing part and when it could not be located he swop ed out my tractor for another in inventory, upgraded my unit and sent the Home Depot truck and crew to pick up my tractor and drop off the new one complete with steering wheel the very next day!
He is a master of customer service. I will continue to buy my expensive garden equipment through him. He is golden!!!
thank you Antonio

Thank goodness lowes is open. I will never set foot in HD again. I purchased several packages of bottled water a while ago and was charged a 5 cent fee on each one totalling nearly $ 20. When I tried to return the empty bottles the manager told me they don’t take bottles back. Then why the hell did they charge a deposit? Long story short I called the DEEP… they called the store and told them it’s law and one more complaint would warrant a fine.
They never have anything in stock. The parking lot is AWFUL. People park in the main drive portion and cause chaos.
Thank you Lowe’s for finally fixing HD’S many many faults.

The worst Costumer service everrrr, I like to order on-​line and pick up at the store and there is always a problem with the order and the people working at the on-​line pick up station are rude and some of them dont know anything about costumer service. Hopefully, Lowe’s open soon I will be happy to never have to come back see the shitty workers at hd

A rating of one really isn’t being unfair to this store. I’m standing here now in store while a guy who obviously doesn’t care does as little as he humanly possibly can to resolve the issue.
The latest balls up by this store involves me driving 10 miles to store to pick up an online order, only to get home and open the box to find several items in there, but none of the items I had ordered! Relaxing Evening ruined — back in the car and another 20m round trip to go back because of their errors. What made it more annoying is I called before I set off back to the store and somebody promised me to resolve it all before I arrived back and give me a credit… Well, here I am waiting. In the end, I got my order after lots of confusion but was refused a credit for their mess up.
I’ve had other serious issues with this store — I ordered kitchen cupboards last year and 3 were delivered with cracks which took 3 – 4 weeks to replace meaning I had to release the contractors hired to install them and still pay them a fee for their time wasted. As you can guess, Home Depot didn’t seem to care at all when I asked for compensation.
I know it’s hard for us all to not use Home Depot as they are accessible and cheap, but my advice is to avoid the Norwalk store. It’s poorly managed and the staff obviously have low morale or customer empathy.

I give this store an ok, only because its an ok services. I like this local store because it close to my home and I find what i need without a problem. customer service is good, I get help when I need it, nothing special though.

Came for some doors that I wanted to see – but of course they do not carry them in store, but wait, they didn’t even have any idea of what I was talking about… tried in the worst way to ignore me – this was by the way, senior design «consultants»…give me a break… again, marginal at best…

I can always count on this place to have what I want… and for the price I want it for!!! parking is never an issue… the staff tends to be friendly… knowledgeable and extremely help! returns, UNLIKE the city HDs are never an issue!!!
its worth the drive!!!

Eh, ‘saight, staff seemed chill, prices high, parking lot is funny, plants and seeds for sale appear to be Monsanto GM crap, but hey, they got wood.
They must be doing something right, their stock hits a 52-​week high almost daily. Might i suggest picking up some 75 strike Puts ahead of Tuesday mornings earnings report? Yea, id place a small wager on that!
*Yep, i was wrong about those Puts!

Interacting with their staff is hit or miss. Some are amazing, some don’t care. Getting there is a pain and parking is painful. The quality of product is generally poor.

I was here for nemo storm, the was a lot of staff helping everyone who’s coming to the store, the were about 10 registers open the start was very helpful, I would give them 5 stars if there wasn’t a bunch of guys in the parking lot trying to sell a home theater system to every single person who’s parking, the was annoying, overall was great I will definitely come more often to this store

confused and unhelpful staff. I am constantly told wrong information about where anything is, and if they even have it in stock Complete and utter waste of time. pay the extra few pennies at your local hardware store and save hours of time and aggravation

have you been to any other home depots?
if you answered yes, than you will realize this is a weird home depot. it is small. it has a 2 story parking structure. it doesnt have a lot of what the other ones have. ok i guess it only matters if they dont have what you want. we were lucky and they had most of what we needed on this trip.
there arent too many hardware stores around anymore, and home depot doesnt always fill that void.

The Staff is definitely helpful but sometimes they don’t have the products i’m looking for. 5 stars for the staff though! I must come here every other week. I am surprised at how confusing the parking is. I always see people driving on the wrong side of the road. I recommend parking on the roof on a busy day and walking down the stairs.

GREAT Home Depot — staff is way helpful — they help you load up, are great with returns (remind me to tell you my fence story) and will help you track down that weirdo item you need if not in stock or sold at at their location. Really, really great staff. On all 17 visits I had within 3 weeks. Enough said.