Sears Auto Center

Bad customer service at Northridge location. The sales guy was trying to push me buy all 4 tires. I only needed 2. Little bit of sarcastic too. Sunday, June 26^th, 3:50pm

This has got to be up there with one of the worst experiences ive had as a consumer. Got brought in by there cheap groupon deal. If only i knew the service was going to be so bad i wouldnt have gone in the first place. Took them hours to complete a simple oil change. And when it was completed, they didnt take the time to actually notify me that my car was finished. I had to hunt someone down and figure out the status of my car. This place is the stereotypical shady auto center you keep hearing about. Dont get suckered in by their groupon offer and just go somewhere else.

OMG! This place really sucks. They had my boyfriend wait for 1 hour and 30 mins for what? He didn’t even get helped. They did not do anything to the car. The car sat in front of the office for all that time. To top it all off they only have one technician working… WOW!!! But they have three Representatives in the front talking… I am amazed at this place. Great job guys (SEARS)

I purchased a Groupon for an oil change & made an appointment online. Was able to check in just fine. Pretty well staff for a Saturday morning.
As the hour & half mark rolls around, I noticed my car parked in the front of the shop. Now I’m thinking, «how long has it been sitting there? Did they call me and I didn’t hear it? But there are only 4 other waiters here.» When I look at my paper work the time stamp out was 11:02… almost 30 minutes ago. =/​
Moral of the story: don’t get stuck on your phone and periodically look at the front lots.

DON’T GO HERE. You’ll waste your money and time. Purchased Groupon oil change Purchased the high mileage. Called to make an appointment. Was told that it wasn’t necesaary. Drove 20 mins to get there. Was told they could take my car since they’re busy working on other cars. On spot made an appointment for Monday. Got a reservation confirmation for 3:30 via email. Arrived SHARP at 3:30. Was told I only have to put full synthetic. Later they checked and found I can put synthetic blend. Was also told to wait 2 HOURS to get the oil change. WTF. What’s the point of an appointment? Person LIES and says the appointment was for 3pm. Corrected the person by showing the email confirmation and how the appointment was made IN-​PERSON. Asked for a supervisor – NOT AVAILABLE! The guy’s name is Sergio. Very frustrating place. Don’t waste your time and energy here.

I am not even sure I would give them 1 star. I went in there yesterday & I waited for ½ hour for anyone to help me. They weren’t interested in trying to fix the tire, they just wanted to make a sale. Sears used to be a great place to shop, not anymore. Go elsewhere if possible.

This place deserves 0 stars! Worst service ever! I came with my husband we brought both of ours cars. We arrived at 10am 1 person in the register and 9 people waiting. We speak to an older Indian man he proceeds to tell me that they can not do an oil change and tire rotation because my check engine light is on. He tells us it’s going to take about two hours 20 min later my husband car is done the man tells us they did not do the tire change because we said we had to go to work it’s still on about 10:40 he tell him that he told us 2 hours we still had time. He’s rude can’t explain himself and makes no sense. We go have lunch and come back at 12:40 my car the one they could not work because my check engine light was on is done. We see that my husbands car is still lifted they proceeded to tell us they broke the struts and it was going to take an other 2 hours because they ordered them. The Indian man tells us i went to lunch I don’t know what’s going on. This man is ridiculous! This place is ridiculous! Never again!!!

Harry (one of the associates there) helped make what could have been the worst experience there somewhat better…

My review isn’t for the service department, meaning the mechanics. The guy that worked on my Jeep to get my alignment done worked hard and was very diligent. For those guys I say GREAT JOB!
This review is for my personal experience and observed experience of one of the service guys at the cashiering counter (s). Seemed to be a young kid, maybe wearing glasses, and probably not the thing he wants to be doing for the rest of his life. As one elderly customer put it to one of his peers, «He doesn’t seem to be a very happy person…» and the peer responded, «Oh that’s just him…». In fact, providing feedback to myself I believe the words were, «I don’t think its anything that serious…». I’m sorry not the words a customer wants to hear with «I don’t think…».
All in all, it’s a customer service oriented profession, the customer pay not minimal prices for service, and as a result should feel confident and happy with every aspect of the experience.

Ok! I’m taking the time to write ! This goes to CEO, owner, or whoever may concern: SEARS at this location ! Would like to made aware about your personal who works there very unprofessional, unethical, and sarcastic. Story short ! Bought a new battery that was defective ! Walk in 4 times to the shop! Carrying the battery. Answer that always got was (let us check first if holds a charge) charged for 30 min. Then head home. Nothing wrong with my car. Because I took my car also to a mechanic the second time battery drained. The mechanic keep telling me is your battery. Spoke to the person in charge at sears auto center; Jose, I won’t forget his name Very unprofessional customer service .I asked him I have to bring my battery every time is drained? Sarcastic answer was (yes). Bad experience ! Very disappointed ! If you are the owner or CEO. I recommended don’t take your car there. Try a different sears auto center. Which I did. First answer was (leave your battery tonight I’ll charge it and will check again tomorrow morning) receive a call ! Guess what — – answer (come and get your new battery).
Warning ! Do not come to this sears at northridge, auto center ! One person makes the business and employes look bad ! Have a great day,! Great for technology this days ! — — — - owner or CEO.

Go in for a oil change come out with an alignment. Maybe it needed it, maybe not. Somehow I get the feeling all cars need an alignment. Place is clean and they do seem to be doing work looking through window.

They are rude, dishonest and overall, unprofessional.
They broke my sunroof during my visit and then denied this. I am now left with a broken sunroof. I have been in touch with corporate who has been trying to reach the manager Jose, as have I, and everyday, someone tells me he is coming in «tomorrow.» I call the next day and I am told the same thing. I can only believe now that Jose is having all of the employees lie for him. You should be ashamed of yourselves. I have been a customer for years, even throughout my college years. I am absolutely disgusted and I promise I will never visit a Sears Auto Center again in my life. In fact, I will do everything possible to make sure that everyone I know never visits a Sears Auto center and I will make sure they know exactly how I have been treated by the staff.
Take your money and time somewhere else. Absolute awful people here.

This is the only place I go for batteries. They are always available, good prices and excellent warranty support.

They are not honest… Beware of overcharging, i.e. not wanting to honor nationally advertised Internet sale pricing… Condescending tone from the district manager down to the service writer.

Since my last 2 visits to this place went well I decided to take my wife’s car in for service. Jose
(I believe he’s the Manager) greeted me at my door, asked the reason for my visit in today, checked me in and within 30 mins my wife’s car was done.
Talk about great service. I see some reviews don’t favor this location and I’m sure the reviewers were half right and half wrong because it’s clearly not the case the last 2 times I’ve visited this location. To top it off Jose gave me a coupon to come in on my next service. Keep up
The great job guys and Gal.

WORST AUTO SERVICE. AVOID AT ALL COSTS
Sears sent me a coupon for $ 12 off Oil Service (17 days prior to coupon’s expiration) added with my shop your points would cost me nothing. When to Sears with the coupon and was told it would cost me zero. When I went to pick up my car, was then told it was $ 50+. They refused to honor the coupon saying that my points must have expired and would not even give me $ 12 off, even though the coupon date was still valid. Will never use Sears again

During several emails from Sears Corp, I was informed that their auto repair is run by someone other than Sears. I have left several messages for their manager to call and weeks have gone by and no return call to resolve simple problem
STAY AWAY from this location…

WORST AUTO REPAIR SHOP EVER. BE WARNED!
While discussing the amount to fix my brakes a woman was standing next to me. When the employee went to check on something she turns to me and says that she came in for an oil change and had marked up her filter with a pen to make sure that they actually changed it. after they were done she checked it and the marks, of course, were still there. Wow.
They quoted me an extreme price for the repairs. After seeing what happened to that woman I decided to get a second opinion. Turns out I needed about half done of what Sears said I did and they overlooked the most important detail — my axels were broken! You’d think that would be the first thing they’d tell me!
Oh and it ended up being a fraction of their quoted price. Never going to sears again. Even for a simple oil change.

AVOID THIS PLACE.
I went in for front brake service, the sensor light for brake pads came on in my car. I called beforehand and they quoted me $ 208 which was cheaper than firestone and pep boys. Once i arrived he said that it looked like this car needs sensors too… well, no wonder $ 208 seemed cheap, because he didn’t know about the sensors… shouldn’t they be aware of that already with the year, make and model? Anyways, i was already sketched out but paid the $ 15 for them to check out the brakes. He comes back out 45 min later and says «turns out that you need the back brakes too, and all the rotors are grooved and pitted» HE ESTIMATED THE COST TO BE $ 700.
I told him I was going to get a second opinion. I took my car to a mechanic with 5 star review, and he said the rear brakes were fine! the rotors were fine! but i did need the front brake pads and sensors to be replaced. he charged me $ 165 for the job.
THIS SEARS AUTO CENTER IS A COMPLETE RIP OFFFFFFFF. They will lie to you in order to sell more.
The guy who helped me was Dan. Nice guy, but total rip off.!!

Customers beware the store has gone from bad to completely worse. I have been at Sears diehard buyer for the last 25 years and for the last 5 years I’m going on four batteries that I have to keep paying prorated amount and when asked why the manager prints out all the documentation and says here read this and answer your own questions. My latest experiences that a bunch of little kids think its a fashion show with pierced ears wanna talk to their customers like we’re asking for favors and don’t explain why a 78 month battery lasts 15 months and I gotta pay $ 100 again. I am never coming to Sears again and rather buy a used battery or go to battery power in San Fernando and pay $ 40 and I will probably get better service. I work in automotive with professionals that value customers, but Sears auto center northridge will apparently hire anyone.
my advise us GO SOMEWHERE ELSE! it cant be worse service than this…