H&M

Bad place to shop esp with kids! I had my daughter an 11 years old who needed to fit 2 clothing items a pant & cardigan in their fitting room and as i was walking in the room with her, the fitting room guy says that only one person is allowed inside! okay then forget it, I wont argue because If that’s how they treat customers at this establishment I just don’t come back .you just lost my business!

Horrible experience. Three people in the different cash register. Couldn’t stop talking about heaven and earth and everything in between. While there’s a huge line of customers. Went to the counter and while check out, found that the price were different. Asked the girl, Casana or something, not to scan it. She still did, and when we pointed that out, she told us we asked her to remove after everything was scanned, so she didn’t see it. it’s OK. Ya, pay for cloths you’re not going to buy, what’s the big deal!!! No sorry, no nothing. Just what ever! Well, H&M might think one customer is whatever. I’m sure the number of whatevers are growing, just look at your rating.

This location is really not that great. Crowded and messy anytime I’ve been there. Line’s always way too long which deters me from making purchases. Recently experienced an annoying discrepancy during a transaction. One «manager» was not very helpful and did not get back to me in a timely fashion. But manager Karina saved the day and was extremely professional and helpful. Definitely appreciated her take-​charge attitude in resolving the issue. This place gets an «A-​ok» only because of her. :)

As some others have said, this is a hit and miss type store. They do have great things for good prices if you can find them and in a size you want. They have really nice staff and some that are pretty non-​committed to the customer. When I was looking at a sale rack, the rack on the other side fell down, scattering pieces all over the place, along with the clothing. I looked for a salesperson to tell, found her folding sweaters, and told her about the rack, and my concern someone might trip. I got an «OK thanks», and she went back to folding her sweaters. Only once was she done, did she go over and fix the rack (barely), then she went over to a coworker and started complaining about her hours at the store. I purchased a gift for a friend, went to the long line to pay. There is always a line. The person in front of me was returning something in an H&M bag, placed it on the counter during her transaction and walked away leaving the bag on the counter. I stepped up and bought my item. The cashier was very friendly, I got a great gift and a great price. Once I paid, she took the bag on the counter the previous customer left, placed my item in it and handed it to me. I am all for recycling but… come on. So, sometimes it is a good thing, others not. Hit and miss occasionally.

The messiest location; completely disorganized and unkempt. There’s never a staff member in sight; that is not until you get to the register and they either ignore you or ignore you. There’s a loud humming sound that buzzes consistently at the cash wrap; at least the last few years. The management staff have the worst attitudes. Meh. Just run and and run out quickly I say.
It’s December… full Christmas shopping mode… My sister was doing major shopping for her son. The team member, who we later found out was the manager, loudly stated how he was basically over working there and that he wasn’t helping that girl, my sister, carrying all those items. Are you serious? So unprofessional and unappreciative of patrons; we obnoxiously were an inconvenience for spending too much. Just junk. I’m over the H&M craze. Topanga location is no better. These team members really need to get it together. I’d score it zero if I could.

love this store!!! has everything u need for amazing prices!!! tops $ 3 kids $ 5 mens wear $ 15 clearance !!! wow cant beat these prices and quality is great!!!

Zero stars!
I experienced rude customer service at this location tonight. Called corporate as I walked out the store… not that it will make a difference, but I had to let them know that this place has horrible customer service.

I never shopped much at H&M until this year and have started to buy some cute items. I do think a lot of their clothes is over priced for the quality. Much of their clothes is poor quality. This location I experienced the worst customer service and some of the dumbest workers. I originally purchased an item and paid cash but it did not fit my son so I returned it. Since I knew I was getting cash back, I asked twice to give the remaining change so I could get a $ 1 bill instead of a bunch of change. I was told by the cashier that they are NOT ALLOWED to take the remaining change to give a whole dollar amount and HAVE TO give the exact amount that is on the receipt. I explained that it would not make the drawer short and I’m giving the change to make a whole dollar. I asked TWICE before she closed her drawer and a supervisor (I assume) was standing at the register next to us. I asked him, so I am not allowed to give you the remaining change to get a whole dollar instead of more change. He said not if she closed the drawer and I told her, I asked her twice before she did. Both of them were RUDE and apparently incompetent to be able to count a dollar in change. This experience will now make me NEVER shop at any H&M again but the Northridge Mall location is the worst. It is also ALWAYS messy, unorganized, and very sloppy. Poor quality with poor customer service equals a customer lost for life.

Very fair pricing on up-​to-​date clothing, perfect for my teen son and daughter. Tons of merchandise to choose from, which is wonderful but a problem at the same time. It’s impossible to navigate through this store with a stroller or wheelchair! I have a compact, fold up wheelchair with small lithium batteries, it weighs only 50 lbs, it’s smaller than most strollers, yet I cannot get through the tightly packed racks, pushed as close together as they can. Both H&M stores in SCV and Northridge are laid out the same, and I do what I have to, squeezing and circling outside racks, but recently got stuck when a group of tags hanging on log sleeves caught the arm of my chair, the arm with the controls and pulled the drive button in a way that yanked the arm rest up, over and behind me, sending the chair into a slow spin, scratching my arm and tearing out some hair. Sounds like a comedy sketch, but I’m not ready to laugh yet. Someday. I hope H&M can find a better way to display their merchandise, as my two teens and I are faithful customers who just want a bit more space to shop.

I am a fan of H&M but this location doesn’t seem to be updated with the latest trend. The layout of this location is very busy. They have overstock on outfits that are less popular. The cash registers and dressing rooms are always packed.
You can’t beat the prices here though. Just be careful and really look at the seams to make sure there aren’t any holes or defectives. I have had some shirts shrink on me so be careful with the sizes. I always like to go up just in case because in my household, my clothes always ends up in the dryer no matter how many times I tell DH not to put certain clothes in the dryer it will always end up in there eventually. Our styles here in the US are very different to the H&M in Europe. It’s very nice and clean in the UK. Very posh and nicely organized.

I often appreciate the help I receive from H&M staff, but the experience I had today was not exactly what I am used to. My cashier could not seem to ring up my purchase correctly. She tried several times, and after about 10 tries, she finally got it right. When I gave her my cash to pay, she forgot to give me my change. She had to ask a manager to help her, but she could not seem to explain the situation — which was to OPEN the register. The manager was walking away to get change. I had to tell the manager myself that I just needed my change. She proceeds to embarrass me in front of other customers, which was unnecessary. Very poor customer service from Grace.

I came to return a black skirt before the 30day return policy, but I closed my debit card that I paid for that skirt. I did not want store credit since my debit card is cash value and wanted my money back but the girl I spoke with said she will need proof of my account being closed to receive my money back. It was very inconvenient but I was being cooperative and did so. She signed my receipt that she will extend my return date for another month and suggested I come back to this same H&M location when I bring my proof. It wasn’t quick and easy getting the proof of document from my bank but after a week it finally came in my mail. So I went back to the same location and a orange haired skinny pale lady was the manager that day and now says I can only get the store credit as their policy. I understand their strict rules but I was not informed of this on my first visit to return. I was able to receive a store credit wo a proof so I basically had to go through the trouble of getting the proof and drive back to still get a store credit. Am I making sense here? & this orange haired girl is not professional about it, no apologies or feeling bad in my circumstances they put me through. Just handed me my store credit with no other words and looked away. Of course I was dissapointed since they directed me in a circle but no reason for you to be in a manager position with a poor management ettique. I didnt even want to shop there to use my store credit because she made me feel uncomfortable.

I went here on a holiday weekend and it surprisingly wasn’t as crowded as I thought it would be. The ladies section is always a mess since there are always more girls than guys and clothes are thrown everywhere. But the men’s section was very open and clean and organized. Very small selection of men’s clothing though. ¼ of store was men’s, the rest was all women’s.
I came to get some jackets for my boyfriend and I felt very claustrophobic because of how they squeezed all the men’s clothes into the corner of the store so I had clothes behind, next to, and in front of me if I wanted to look at a product. Other than that, I found everything I wanted and all the sizes except for a few. For some reason the jackets weren’t all together in one section, they were spread apart which was very annoying. Had to look around for more color selection.
Got 3 jackets for $ 60, a belt for $ 10, and a pair of shoes for $ 12. Parking is at the mall and not my favorite h&m (I like the one in Hollywood) but it’s closest to my home.

This place is so hit or miss on selection. Sometimes they have some really great finds and other times (most of the time) their selection is really lacking. I feel that they changed their main buyer a few years ago and their selection has never been the same.
Some parts of the stores are very unorganized and that can make shopping there a bit overwhelming for me.
Not a huge fan these days.

Don’t know why they have so few dressing rooms? It seems like every H&M I go to is the same. Longggg lines that take forever! Giant stores for men, women, & children with 7 rooms –_–
The merchandise isn’t much to rave about and neither is the way it’s piled together. Kinda hard to see when it looks like a tornado passed thru right before I got there… almost every time.

Horribly unorganized clutter everywhere but through all that I found a few steals like 7 dollar jeans and a few years mispriced items that say 15 dollars when their regular price was double. Maybe someone forgot to take off the sale tag but that’s not my issue to worry about now, is it? :-) Thanks to American customer service they’ll price match. Gotta love it!
Good luck finding an employee to help you out other than the friendly guy at the fitting room area. Just grab, try, then stand in a long line and leave as quickly as you can before you decompose. I don’t know what else to write as I still have 5 people in front of me and I wrote this whole thing while waiting. Uggh, clicking «next» now.

Fellas this is a great place to pick up some great fashion styles and designs for cheap. H&M in general keeps it cheap and good looking. Don’t recommend the shoes though. Looks great but don’t last that long plus you got to buy your own shoe insoles.
This location is messy and crowded so yeah go here if you are in the neighborhood but other locations are better put together.

Man oh man, if I didn’t know any better, I’d think I was in a Walmart.
Selection at this store is limited compared to other stores like at the Beverly Center, or the Topanga Westfield mall. The store is pretty messy too. Unfolded clothing, clothing sometimes is in the wrong area.
Pricing is pretty decent on some items. Sometimes you could be paying $ 40 on a butten-​up, or you could end up paying $ 20.
Like others, I have yet to see an employee on the sales floor. It would be nice if they could hire more people. Be prepared to wait in a line for 15+ mins sometimes. They can have a line going all the way to the middle of the store, and have 2 employees working the register. There has been plenty of times I’ve seen the line, put what I picked up down, and left.

Topanga is much better in every way. The northridge one is messy and the staff is pretty rude.
The manager gave me some bs that I couldn’t go in the fitting rooms because they already cleaned them, yet they were still letting people enter the store and look around. I said, «shouldn’t you tell the people shopping that they won’t be able to try anything on? I wish someone told me so I didn’t waste 40 minutes of my time looking through everything…»
She just stared at me with a dumbass look on her face.
Yeah whatever, b****

The staff here sucks.
I found a body suit but it was relatively large, so I looked for an employee to help me (which took forever, I couldn’t find any employees, other than the one at the register)
I asked a worker where I could find the rack with the rest,
and all she says is «go over there to the left side» so I then ask this other girl and she looks at me as if I’m crazy when I ask her about their body suits.
She then asks one of her employees and she’s like oh we don’t have any, just the ones you find lying around. UHM OK THAT HELPS.
Other than the customer service, everything else is OK, I guess.