Mobius Concepts

(Note: Mobius Concepts’ registered business address is in Durango, but the business operates out of the owner’s home in Northglenn, CO)
Sadly, hiring Mobius Concepts to upfit my Sprinter van has been the worst business experience I’ve ever had. The owner, Chris Anthony, was friendly enough upon first contact, but has turned out to be one of the most unpleasant people I’ve ever had to deal with.
We hired him in May, 2015 to do a $ 50K RV conversion job on our 2015 Mercedes Benz Sprinter van, with cabinetry, solar system, galley, shower, and bed frame.
Our contract estimated completion at 6 – 8 weeks (42 to 56 days), and we made travel plans accordingly. Chris blew past the 8 week deadline with almost no progress, and because we had extensive travel plans, I told him I needed a guaranteed deadline or I would have to terminate. He agreed in writing to deliver in 87 days, then he blew past that as well.
You can see in the photo we posted that at 94 days, the van had still barely been touched.
Chris has no idea how to be professional or to provide any level of customer service or even basic courtesy. He was frequently disrespectful, irritable, angry, intimidating, dishonest, and verbally assaulted me on several occasions. His immediate response to any request was usually no, with a dose of negativity and rudeness. And worst of all, he takes no accountability for his mistakes. His own partner, Sean Peck, who took over for communication for Chris about six months in, readily admitted that Chris is stubborn and difficult, with anger, ego, and control issues.
Chris repeatedly denied us access to see our van, insinuating that since it was on his private property we would be trespassing if we came without his permission. He continually misled us on the progress schedule, promising pending delivery while we waited a week after week, then month after month in ridiculous and intolerable limbo.
Despite me keeping a constant running online Google spreadsheet of all the details for our build, he frequently failed to remember detailed conversations we’d also had in person. He would make errors, or make changes without consulting me, then later take no acocuntability and blame me for having a «sh*tty» memory.
I did my absolute best to remain patient, tolerant, friendly, and hopeful throughout this process. I gave Chris more chances than he deserved. Ilistened to his angry tirades, trying to calm him down. I even brought him and his girlfriend a care package. But he just kept breaking our trust and letting us down.
After 206 days, I’d had more than enough and told Chris and Sean I wanted to terminate the contract, settle up, and take my van as is. Chris refused, telling me I’d get the van when he said it was ready, and not before. I had to threaten legal action just to get him to agree to terminate the contract, and give us back possession of our van, with the van still not complete.
Sadly, this past seven months have been a complete nightmare. We commissioned this van in April for summer travel and took incomplete delivery in November, already winter. After getting our van back two weeks ago, we’ve discovered more problems, mistakes, leaks, and issues that we now have to resolve with weeks more of our time. Mobius has not responded to my communication, or honored the one year warranty. We are currently pursuing legal action against Mobius Concepts and their business insurance.
My advice to anyone considering hiring Mobius Concepts is don’t do it. Chris is a complete nightmare to deal with. You’re better off doing the work yourself. You’ll save time, money, and stress, have control over the design, quality, and timeline, and get the build out you really want. Trust me!