Sephora

I’m not a huge fan of this location. It’s small and laid out weird. I hate the way it’s laid out. Which kinda distracts me and takes away from my shopping experience. I could spend HOURS in the Deer Park store — it’s nice and big and normal.
However, with that being said: i’d rather have A sephora than NO sephora. So, luckily the Northbrook Court mall has this sephora. The associates i’ve had here have been helpful and friendly. They seem to have most of the usual big names the other stores do.
If you’re in the vicinity — definitely worth heading into if you’re a makeup freak. They have *most* of the big names. Very nice selections of makeup, perfume, hair stuff, etc. Sephora is top notch, in general. Definitely better than Ulta in my book.

Terrible customer service. I totally understand it’s a busy season, however, when there are *3 sales associates playing around with makeup and not greeting customers and offering to help, I get a very bad taste. I asked an associate for a make up remover because a tester product exploded on my hand and I was clearly unconvincing her day. Upon starting to ask about the product she turned and walked away from me. So when I was asked if anyone had helped me at the checkout (had to purchase a product bc it’s the only location that had it) I said no.

I can be a bit hesitant dealing makeup ladies and sales people. I detest insincerity and hate wasting my time. With that in mind I headed in and immediately sought someone to help me.
«Who Jackie?» A very personable and efficient employee. I told her I wanted to try some foundation and let her take it from there. She analyzed each area of my face to determine my skin tone with a high tech machine that reminded me of the Men in Black memory eraser. She found after looking at the results and studying me my skin is red undertone. I actually have heriditary Actinic Prurigo, a skin issue/​allergy genetically passed down in people are Native American. Maybe thats why they were called «red men»? Usually it gives me itchy bumps on my knees and hands and elbows during sunny times, but can also make a flushed complexion and inclination to shoot arrows.
I also explained I needed something waterproof, if possible, and wind resistant. She helpfuly recommended I try Hourglass Veill Mineral Primer since it can neutralize my skin tone, is water resistant, and has a nice satin finish. I also wanted to try the Urban Decay Naked Skin Beauty Balm beacause it had color, said it minimizes redness and pores, and moisterizes. And I got a bit of the UD Weightless foundation. Jackie put the products on me and it looked pretty good gave little samples so I can try it. Since it was my birthday I got as part of my membership card 2 free lipstick crayons by NARS that are so satin and matte I get compliments all the time on the Cruella color. And I picked up an Elizabeth and James Nirvana Black rollerball.
I loved the level of customer service shown and recommend if you stop in asking for Jackie.

They do not restock their items! at this location I spend 100+ a month at sephora. Wheres the better customer service? I think Ill stick to wearing Mac cosmetics and buying too faced online if this sephora is gonna be garbage!

I no longer shop here as they pulled all products made in Israel off their shelves. Too bad because I really love Ahava.

I like the Sephora store products and the staff is helpful in teaching you how to apply things if you need help. But at this location you never know if you will get anyone to help you at all. Some days when I’ve gone in here I could not get a sales person to help me at all. They all seemed to be busy doing other things. Then other times they greet you at the door and ask if they can help you. That does not happen as often as it should and this is why I only give 3 stars to them. They need to be more consistent and get more staff to make all customers feel important and be taken care of.

I’m just going to order online from now on. I used passbook on my phone for my beauty rewards and the salesperson picked up my phone
That’s terrible training… you NEVER touch a customers phone.

This Sephora location is really hit-​or-​miss when it comes to salespeople. They’ll ask you if you need help about 1,000 times, which is frustrating if you just want to browse around and swoon over makeup you can’t afford, as I often do. ;)
Besides that, when I have asked for help, I wasn’t given very good service. I once was looking for a particular color lipstick, and the saleswoman showed me 2 or 3 different brands before giving up and expecting me to pick one out of the brands she showed me. I’m sorry, but if your store has approx. 30 brands of lipstick, then I’m sure you can find one that fits my needs. Especially when it’s your job.
If you ask for free samples at checkout (they used to give them to you whenever you purchased something, but now you need to ask) then the salespeople will look at you as if you just asked for their first born child. It’s uncomfortable and rude.
I’m giving this store 3 stars because they do have an amazing selection that you can’t find anywhere else. The store is always clean and easy to navigate. My best advice is to go in knowing what you want to buy, then buy it and get out of there quickly.

Ugh seriously bad service at this Sephora location and they placed the testers in front of the packaged product so I got lipstick all over the sleeve of my coat trying to get a box out. The store manager did send me an e-​mail, since I wrote in on their website, and offered to dry clean my coat so that was nice. But seriously rude or maybe just lazy employees (hard to tell the difference) at this location, I will try Old Orchard next time. Great product selection though, I will admit!

Took some convincing but now I am a fan of moisturizers and other lotions and potions. The people at this Sephora are great and very knowledgeable about the men’s lines that they carry. The staff will help you with whatever your need is and address your specific skin type (Thanks Christine!). They now have their hooks in me and I am mainly doing a régime with the Anthony line of skincare. This location also introduced me to my first fragrance and now I’m up to 3.5 (I’m counting all the samples as ½ :D). The fragrance selection here is great (minus the Ed Hardy fragrances *blech*) and the staff will find something that suits you well. So hopefully the products I have gotten here will keep me looking and smelling fresh for years to come.

I’ve been to this place a few times. Every time the amazonian salesperson, Barbara, completely pisses me off. This last time, when we walk in she’s talking to the other sales girl and neither of them even look up at us. After going back and forth to try and find the brand we were looking for Barbara asks if she can help. I almost said «oh, I’m so sorry to interrupt your little tea party.» We told her the brand we were looking for. She corrects our pronunciation and motions towards an aisle. Ask about another brand, she repeats the brand in her version of the correct pronunciation and points us towards it. We weren’t mispronouncing anything, but that’s not even the point. She is a know it all without the goods to back it up. I’ll stick to online shopping thank you.

Coming here was a fabulous experience — I was assisted by Barbara who introduced me to Bare Escentuals which I immediately fell in love with their mineral makeup. She spent a good amount of time with me explaining and showing me how to swirl, tap and buff :)
*since Elizabeth N had the same concern as me, I’m editing to also review Bare Escentuals — I like the coverage of foundation and concealor and wasn’t sure about Bare Escentuals, but I did want something lighter for summer time. I suggest getting the starter kit which is $ 60 but the brushes alone are a $ 72 deal so if you don’t like the mineral makeup — at least you got a deal on brushes — the whole cost of the entire kit is about $ 150! You get three brushes, two different shades of foundation which have spf 15 in them, warmth (which is like blush/​bronzer) and mineral veil (which helps set everything and reduce shine) *I tested it out this weekend and really love how it feels — I feel like I don’t have anything on but when I look in the mirror, I still get a natural but balanced look.
You can also get a Sephora card free and you get birthday coupons and free samples, as well. Customer service here is great and Sephora always gets me with their plethora of selection for makeup, products, tools, and great service.

I needed to get a birthday present for my mom and she loves lotions. My wife wanted to go to Sephora for her, so who was I to disagree? I hardly know much about makeup and lotions, etc. They wrapped the gift very nice, but the cashier was a bit snobby. I find the help at H20 and the body shop more friendly. They are a bit different, as Sephora is a more extensive store, offering extensive brands and cosmetics. H20 and Body Shop offer mostly lotions, lip balm and bath shower related items that are their own brands. Sephora carries numerous brands.

This shop has tons and tons of makeup and perfume all under one roof. They carry lots of different lines of cosemtics and fragrances. The best part is all the people working in the store are professionals and offer great tips. You can sample any of their items. Its a fun store to be at, even if you’re just going to be browsing!