Performance Bicycle

Chris in service was most helpful. I hadn’t ridden my Scattante in about five years so I took it in for a tune up and have a computer installed. Work was done quickly and the bike performs like new. The rider wishes he could ride like new.

Got «the bum’s rush». Bought the bike online and it was delivered to the store– great process!
I bought two jerseys and some accessories once there but the guy seemed to want to hustle me out. Their checklist calls for all the right things but they weren’t all done– seat was loose as was front wheel. Very minor items but this is a bike shop after all. I didn’t have Jordan, Mike, Curt, Chris nor David. They seem like the real deal so maybe next visit will be better– assuming I even go back. M&M in Mundelein recently replaced my back tube and tire (while I waited) and did a solid job.

Performance Bicycle may be a chain, but the service I get there is always great and personal. The sales staff and repair guys frequently remember me and help me out with minor repairs I need on my ride home, and they’re always fast when I have minor issues that require immediate attention on my ride home. The gear is good quality and is reasonably priced compared to other shops on the north shore as well.

Exemplary service at this shop! I can’t think of the names of everyone but Jordan and Mike in sales, Curt & Chris in the service area and the assistant manager are all amazing!
I bought an infant seat for the front of a new bike which required a lot of adjustments to the handlebars to allow me to fit comfortably and safely. After all of the work to the brand new bike it didn’t work and wasn’t comfortable. So back to the drawing board, they helped me find a new bike that would work without ever making me feel like I was a total pain in the bum (even though I certainly felt like one!).
These guys really bring back the meaning of great customer service which makes a consumer a customer for life! They have patience, knowledge and a genuine passion for what they do. I can’t thank them enough and now we can enjoy a fun, comfortable and safe summer on our bikes with our almost 1 year old! Thank you!!!

Great bike store. Prices a bit on the hefty side but service is great and responsive. They really try to provide good advice and be helpful. Their clearance items include jewels such as sugoi and izumi. Worth combing through.

Must be location because I’ve had good experiences elsewhere and online.
Think it took longer to assemble bike ordered online than to ship it from SEA. First ride and chain jumped off front sprocket first shift and handlebars loosed within 5 miles.
Perhaps their intent is to sell more tool kits and gear bags but this location blows

Solid shop.

I purchased a bike from Performance and was happy with their service. After a few rides I noticed the chain ring was making noise. I discovered the most of the screws holding the chain ring together were missing. It was only being held by 2 screws that were already loose.
I purchased the bike at the Schaumburg store and I had just brought it back there for an adjustment a day earlier. They did not notice the chain ring problem so I decided to go to the Northbrook store. The manager was surprised to see such a problem and was very accommodating. He wanted to know if I would rather return the bike or have them replace the chain ring. I like the bike so I had him replace the chain ring and I was on my way in an hour.
In addition to their service I noticed they have a good selection of bicycles as well.

Great store with a nice selection and great pricing. What they don’t have onsite they can order. Th website has a huge selection and the sales are unbeatable. I like to support local bike shops although this chain is hard to beat with the pricing they offer so I use them often for biking and nutrition needs.

We’ve purchased four bikes here and have had good experiences. I just bought a bike (for my 9 year old) today and the salesguy gave me a sizable last minute discount. I walked out with a big smile. I’m planning to buy a new bike for myself this summer and Performance will be my first stop.

I stopped by Sunday evening, having seen Performance Bicycle’s on-​line ads for shoes. I give this store high praise for customer service — my visit took about 5 minutes to pick shoes and confirm they fit & then Chris immediately installed the spd clips he recommended and got me out the door! The price of the shoes was excellent & I appreciate the smooth customer service here! I previously purchased Gatorskin tires & tubes here in August and my experience was very similar (excellent price & quick installation) so I highly recommend buying from this store. I was very pleased with my purchase experience and my sales interaction with Chris, who was patient and knowledgeable without being condescending at all — not always my experience with employees at bicycle shops!

Now that I am done with school and my parents have more time on their hands, they decided to purchase bicycles for health and for recreation.
We searched on Craigslist and even went to several shops. Based on recommendations from a friend we decided Performance Bicycle was the ideal place in the suburbs to go bc of its location and prices.
I know it takes a very patient person to deal with my father– he’s the type to ask a million questions and is super meticulous about details and getting the best product for his needs! (Typical Virgo lol)
Michael Kane (Manager)., Chris, and Rob went above and beyond to make sure to answer his litany of questions succinctly! My parents came home with a great deal on two bikes– as well as membership cards from the Performance Bicycle point system!
Our family is very happy with our new bicycles and we are very satisfied with the wonderful customer service (and great deals on bikes) at Performance Bicycle!
Thanks again!

I just had a great service experience at Performance Bicycles in Northbrook. The periodic nightmare that is putting on my Saris bike rack with the 6 straps and the buckles and the knobs and you kind of forget how you did it last year? WELL, I went in for some advice, which I got. It would have been 4 stars, very professional and knowledgable. But Rob, the manager took pity on me and we went outside and he helped me put the rack on the car. AND close the trunk, which is worth an extra ½ a star, believe me. A big store with great selection and great prices, everybody knows that. But service like a little store that’s been in the same spot for 50 years. Excellent. Now get biking.

I was very leery about going here having read the other reviews. My downtown Performance shop didn’t have the size in stock and this store did. I descended on this spot on a 70 degree Sunday in the Spring in Chicago. You all know what that means… everyone who ever rode a bike wants a new one.
My front line salesman was not the most knowledgeable, but as soon as the store realized I knew what I was talking about and knew what I wanted the experts stepped in. Drop handle bar road bike, clips & shoes… all for my wife. She is happy = I am happy.
Did an immediate 20 mile test run and everything is in good working order.
YRMV

Had my bike tune up and wow what a great difference performance. Bunch of new service guys at Performance Bicycle Northbrook location: Tim B is awesome.
Thanks also to Bob for the last min help.

This is to update an acidic review of customer service from me on 06/​25/​2012. I had a productive discussion with the regional manager, and several staffing challenges were present with this store, and they were explained to me in depth. I will be giving them a second chance, and will see if change has in fact come to be.
Thank you for the follow up discussion

I bought a kids bike here last weekend, and my experience was overall pretty good. I had trouble finding help when I needed it, and was possibly passed over for customers with potentially more expensive purchases. They also didn’t have a lot of choices for kids bikes, but we did find one we liked at a good price.
On the plus side, they have really good pricing. We only got ten bucks off our purchase, but I saw plenty of adult bikes discounted $ 100 or more. They carry good quality stuff, though I’m no expert. I also appreciate their generous return policy, and the free tune ups for the life of the bike. Even though this bike will be outgrown within three years, I’m happy I won’t have to endure any headaches should any problems arise.
Every sales person I encountered was really pleasant and beyond helpful. I also thought the bike tech I spoke with (younger, tall guy) went out of his way to be thorough with information and explanations of the policies. It’s so nice when other departments chip in to help out the entire sales experience. (I’m sure he wasn’t actually required to help, and others in his position probably wouldn’t have)
If I ever have another bike purchase to make, I will look here first, and probably last as well. :)

We bought my bike here and I LOVE my bike. You can test drive the bikes in the large parking lot. I am not a professional, I just occasionally ride for fun so I am no expert. Our salesperson was pretty open with us about what bikes not to buy, saying that parts were cheap. I appreciated the honesty but perhaps they shouldn’t carry any products that have cheap parts in the first place. Also there was NOT a lot of variety. I felt like they should have stocked the store with twice as many bikes to choose from especially since it’s a big space.
My very sweet husband bought me a different bike for my birthday and we decided to exchange it. They have a 30 day exchange policy. The exchange was easy. No hassles.
They had more accessories for professional riders and very little for amateur. They did have some kids bikes but if I were a parent I would probably choose Target to buy a bike for a kid.

All I wanted to do was pick up my online purchase that was shipped to their store (for free) and buy a water bottle holder. 20 minutes later, I only walked out with my online purchase.
I was very disappointed in the staff member (appeared to be a manager) who brought my package out. He just brought out a box, set it on the table and walked away. He didn’t ask if I needed anything else, didn’t offer to confirm that the shipment contained the correct items and didn’t ring up my additional purchase (that I mentioned to him). Another staff member began helping the guy who was in line behind me and with both registers occupied, I waited a while, and then left with only my online purchase.
The prices are good, but the service is disorganized, slow and rude.

I prefer getting my bike gear from here vs. REI because there are better prices here, and usually, someone asks you if you need help within 2 minutes of walking in.
I just bought biking sunglasses for 30% off. Score!