Crowne Plaza Chicago-Northbrook

Nice comfy rooms. Very clean. The breakfast was really good. The waiters are very nice and it’s included with the stay. The beds are very comfortable… relaxing stay.

I’m ½ way through my stay and so far I’m not impressed. I had to wait ½ hour to check in due to the room not being ready, even though it was 5pm. I ordered room service and it still wasn’t there after an hour so I called. The man who answered said they wrote down the wrong room. 1 ½ hours later, we got cold food and the full bill. We did get a complimentary fruit dish. The way to resolve this would have been to deliver warm food with a simple apology.

People who rate this hotel low make me laugh. Not I’ll give some of them the benefit of the doubt that they may have had a negative run in during their stay in some way. But I cannot fathom some of these complainers have ever truly stayed in a NASTY hotel.
This place is far from it and the staff is above accomodating if you just ask. Sugar will get you more than vinegar, remember your manners when asking! :)
Anyway, I love this place, it is a lengthy walk to get to the elevators for your room, but it a big building that host confrences, events, Ect. I would totally stay here again and recommend to anyone in the area!

I wasn’t super impressed by this hotel. I am from a nearby suburb and live downtown, but I stayed here for a retreat/​seminar due to convenience and long hours.
As a hotel, it ticks most of the boxes, but it’s hardly above average. The rooms are nice and clean, except for the black mold that was on the bathroom ceiling. The restaurant is decent, if a bit overpriced (we are not downtown!). Still, parking is easy and the conference rooms are well kept up. But it’s worth a shot exploring other options, especially since so many hotels have opened up along Willow Rd. nearby.

This property was a good fit for us as we came into town for a two day basketball tournament. The location was close to I-​294 and the Allstate campus. Our double queen room easily accommodated our group of four. The hotel was clean and well kept, and the staff were all friendly and helpful. The included breakfast buffet was solid as well. The only negative I found was that their wifi network seemed to be overloaded — data speeds were very slow and the connection dropped from time-​to-​time.

It looks pretty fancy, well it’s a nice decent looking hotel… little more upscale than a Holiday Inn per say. However the floor structure is ridiculous. You have to go down and across just to get to another room which in the section or wing across. Instead of having all floors have easy access from one point to another. In this Hotel you have to go down, take an elevator walk across to the other side of the Hotel just to go up on another elevator and on to the same floor but another side.

It’s tough to rate a hotel because there are so many levels of hotels. With that said I feel this hotel is pretty nice for an upper middle level type property. The bed was very comfortable and the staff in the bar area and breakfast area are very good! The bar has karaōke on Wednesday which was a bit odd but so much so that it is worth checking out. If your here on business it works well. I have to travel here a few times a year and I can say the hotel is very comfortable and consistent.

Its a very nice and clean hotel. We stayed during the holiday period.24^th dec to 27^th dec so they were short of staffs. We had to take our bags by ourselves from the parking lot to our rooms.
The thing that impressed us most the waitstaffs at the hotel’s restaurant. They are very friendly and very very helpful. You ask for something and they will get it for you. It is a bed and breakfast hotel. And the wait staff at the restaurant allowed us to take out breakfast in a box for my 2 years old daughter.

Horrible location. Unable to walk anywhere. Near the state road so theres no sidewalk. We were told by the shuttle drivers there are skunks who mark their domain in the near foot high grass. Additionally, people have crossed the major road with no cross walks and died. Four in the last few years. I got real tired of getting shutttled around like a kid when I just want to get out of the hotel. David the shuttle driver was really cool, everyone else was hit or miss. Didn’t get their names but couple of them acted like I was troubling them to go somewhere out of the way of others waiting for the shuttle.
Buffet is ok… if your only staying for a few days. Same food, different day.
The restuarant is pretty good but some of the waiters really suck.
Definitely AVOID AVOID AVOID room service. Messed up my pizza and gave me lemonade instead of Ice Tea. I was too sick to go out for dinner.
Room is real nice. Spotty TV. Mine was good but my coworkers had bad reception. Some rooms have sleep number beds, mine didn’t.
The «fitness» room is TINY. But its a hotel and hotel equipment is usually weird as hell.
The walls are thin. My alarm was the guy next to me hacking up a lung at 640am. Also could hear people in the hallway.
IDK wtf people are talking about not being far from Chicago. Definitely a 40 minute drive. Saturday afternoon at 2pm, 40 minute drive.
I didn’t use the wifi much but when I did, it was SLOW.

Had a great time at the hotel for a recent conference. The staff was friendly, facilities were appropriate & clean, and the bar and restaurant were excellent. I only rate it 4 stars because the room was unusually dark. I’m a 32 year old male with perfect vision, and it was odd to be in a hotel where I had to use my cell phone as a flashlight to access the closet and entryway in the room. Add more light for next time, please!

A pretty nice hotel not too far away from the city.
The staff is good. The rooms are tidy. Liked the breakfast buffet too.

Shuttle drivers are rude, disobey traffic regulations and threaten passengers if questioned about their actions. Be afraid, be very afraid.

After a long day at the airport due to a canceled flight, we arrived at the hotel in shambles. The hotel manager treated us so kindly. I’ve never had a hotel experience as pleasant as this. I would highly recommend this hotel to anyone, especially for those that get stuck at O’hare like we did.
The Scoreboard restaurant was open late, so we used our food vouchers and shared some appetizers. Great bar food.
Be sure to sign up for the rewards program at the front desk and get a free beer or house wine.

We had our wedding in Glenview and used the Crowne Plaza Northbrook to accommodate all our out of town guests. It was a pleasure to work with everyone we interfaced with and they made the planning very easy.
Some of the highlights for us:
— Ease of booking a wedding block
— Crediting all the reservations made through different forms to the wedding block
— Keeping the bar open on the wedding night for the guests who wanted to carry on back at the hotel
— Organizing a great lunch for the bridal party while they were getting ready
— Great rooms and facilities
Most of all, professional and friendly staff who went out of the way to take care of us and all our guests.
Everyone who stayed there had nothing but the best things to say about the hotel and your staff!

Another soulless business traveller driven hotel. Food in the Resturant was average at best, attentive friendly staff. My ‘executive room’ was a good spacious size, but right on top of the elevators, so I was constantly disturbed by noise. The movie ‘Enders game’ I paid $ 17.00 to watch was poor quality and the speech kept slipping out of sync. But all in all an acceptable business travel experience I guess.

I almost booked my wedding here.
The catering manager was delightful, rooms were the right size, and the price was right. Why did I not book?
There were a couple reasons:
1) When I asked for a proposal, it took the catering manager about a week to get it to me. The only reason I received it was because I called her asking about it. This concerned me greatly about responsiveness.
2) I got a better deal for less money at the Hilton.
I would still check the place out, but I would possibly go closer to your date. I do not doubt they put on good events, but the issues I encountered really worried me.

Perfunctory. A very typical Crowne Plaza
I still don’t get how this noise was $ 250/​night. I just stayed at an amazing world class resort on a tiny, perfect beach on a Thai island this year, and that was $ 230/​night. This hotel was dark and kind of dingy, and sort of depressing. Also the hotel bar looked like a date raper’s paradise. When I walked by on the way to my room, I got the worst vibe. Just putting that out there.

I stayed here for 5 days and 5 nights. Truthfully, I dreaded my trip, but I was very pleasantly surprised. Aside from a few minor things from the room to the bar; amenities to the restaurant everything was very well taken care of. If I ever have to come back to Northbrook, I will definitely consider the Crowne Plaza again.

My wife and I attended a friend’s wedding ceremony and reception here. It was in the Lincoln Ballroom on the second floor. Signage leading to the ballroom could have been better… we went to two different elevators before we found the right one to take us to the right room.
It was a big wedding with lots of people. The table arrangement was a bit awkward, in my opinion, with my table set way too close to the bar. Convenient for getting a drink, but with the line of people and the close quarters, a bit awkward during the busier bar times. There was a nice selection of beer and liquors to choose from. Also, my wife noticed the room air temperature was inconsistent and she kept putting on, and taking off, her sweater.
For a banquet style arrangement, the food wasn’t bad. My major complaint would be that the meal, and the minestrone soup in particular, was cold when it was served. The salad was fresh and chilled, and the two dressings were delicious. The main entrée, chicken with marsala sauce, was tasty and nicely prepared, but not as warm as I would have liked. My wife liked the sweets table at dessert, but wished there were more cookies and lighter fare offered. Seems like everything was heavy on the chocolate and heavy cream filled pastries. And the sweets table was kind of set off in a far corner of the room, not centrally located as I’ve seen at other weddings.
The service was very good. The bartenders poured fast and kept the line moving well. Water glasses were filled consistently, and requests for additional silverware and small plates were accommodated quickly. The tables were also cleared promptly and efficiently.
Overall, the meal and the experience were fine. The hotel’s staff seemed to be professional and efficient. I could recommend the Crowne Plaza Hotel for a wedding, an anniversary celebration, or a business meeting.

I had a great stay here last week, from Thurday night through Monday morning. The room was spacious, had a fridge and microwave, not a great view but I didn’t really care. It was clean and the sleep number bed was quite interesting as I’ve never had one before.
It’s a little remote, geographically, but the shuttle does a 5mile radius drop off and pick up which is good, it’s quiet and out of the way but the staff were friendly and polite.
Food in the restaurant is just ‘ok’, they have sandwiches and salads on the lower end of the price scale but there’s no ‘in the middle’ selection, just cheap burgers/​wraps or expensive steaks etc. I dunno, it’s just ‘ok’ didn’t make me sing and dance really!
Good pool and exercise facilities too and the bar — though the prices are a little inflated and the bar woman was as sour as cat’s pee — was pretty good fun and the boys enjoyed playing pool.
I would stay here again :)