Chicago Veterinary Neurology and Neurosurgery Group

My regular vet referred my dog Kevin here so he could have an MRI. I called to talk to the vet before bringing in Kevin so I could ask some questions about the cost of the MRI, what it would show and how that would affect treatment, etc. because the MRI would cost $ 1700-​$ 2200.
The receptionist seemed to enjoy being a barrier — she told me that she could answer my questions, not the doctor. When I asked one she couldn’t answer, she said she GUESSED she could put in a message but she didn’t know if «he» would be willing to talk to me. Six hours later she called back to say he wouldn’t do a phone consultation for a dog he hadn’t met. I tried to explain that I wasn’t looking for a consultation, just some information to help me understand what would happen if I brought Kevin in. I just wanted to ask the vet a couple of questions. She said, with a big smile in her voice, «Oh, he’s not going to do that.»
My twelve-​year-​old beloved dog just had two strokes. I’m glad I won’t be bringing him to a veterinary office with such a clear lack of compassion for animals as well as humans. Stay far away.