Mens Wearhouse

If there was an option to give zero stars I would. Literally all Mens Wearhouse need to worry about are solely suits, so why are there so many problems?
First off, my brothers suit jacket was too long and I was getting married on a Saturday so we had to take that back after picking it up and get a short for him instead of a regular.
Then to top it off, 2 of the groomsmen in our wedding, their suits just did not come in at all when they went to pick them up on Wednesday. Because of the holidays before our wedding their suits arrived the morning of our wedding. They were sent to a New York location originally. Not only did they arrive the morning of our wedding, but only one suit showed up. Thank god I was not aware of this until after our wedding, because I would’ve shown up to this location in my wedding dress ready to lose it.
Thankfully, Sam (an associate here) did drive to the Lehigh valley, where our last missing grooms men suit was sent. How it went from NYC to the Lehigh valley is beyond me. Sam did exactly what he should’ve, but again NONE of this should’ve happened at all. I was astonished at how this whole situation was handled, especially when it was the biggest day of my life. I will not be giving any Men’s Wearhouse establishment anymore of my business ever.

Getting a tux at Men’s Wearhouse is kind of like going to the DMV. Never enough people to help you, everyone who works there looks like they hate their life and their job, and you’re treated like a number and not a person. It’s truly a dreadful experience.
I ordered 13 tuxes for my wedding. Thirteen. All total, this costs my groomsmen and I, and my dad and my wife’s dad about $ 2500 dollars. You would think you would be treated with some kind of semblance of respect, competence, or gratitude. But then again, if this were the case, you wouldn’t receive the true Men’s Wearhouse experience. Every time I went in for a fitting or to make any kind of adjustment, I was greeted with miserable employees, slow service or long wait times, and total incompetence. Specifically, an employee who works only in the tux rentals. She might be the worst retail staff member I’ve ever encountered in my lifetime. Ever time she «helped» me, she treated me like she was doing me a huge favor. Somebody this unhappy with their job should never work with in a service oriented job that involves interaction with people, especially people who are getting ready for such an important occasion.
Here are some of the issues I had at MW:
–Price discrepancy. Had a coupon for $ off that was never applied. Was told 4 different prices for the same tux.
–Inaccurate measurements. 3 days before my wedding and my tux was two sizes too large and missing items. I actually had to go to an independent bridal store to make sure I had a backup. I can’t even tell you how stressful this was. I had so much to prepare for for my wedding, and didn’t expect the tux rental to take up such a huge part of my time and cause me so much aggravation. In the weeks leading up to my wedding, I had to travel back and forth to MW 7 times.
–Miserable employees. Not all of them. But most are unhelpful and downright rude.
–Incomplete orders. Two of my groomsmen were missing bow ties and I had to make several trips to get this right.
If you’re getting married and have groomsmen who are out of state, don’t feel forced into MW. Go to a local, independent formal wear shop, and they will coordinate everything for you. They can have your guys measured for free in local shops in all 50 states. Trust me, it will make your life much easier.

I love this store and the team working there are wonderful. The staff is always patient and attentive to your personal needs. I have not dealt with tux rental, only with purchasing suits and accessories. One great thing about this company is things are almost always on sale or clearance. Sign up for their email coupons and point card. Its the best way to go and save money. My only complaint is one of the managers, Dan, is no longer there; he was the best.

This was by far the best Men’s Wearhouse experience that I have ever had! We got our tuxes for our wedding at another Men’s Wearhouse (which did not go smoothly like other reviewers have said), and as part of the deal, my husband got a coupon for $ 500 off a suit. We forgot about the deal until yesterday, when we realized our coupon had expired. We walked into the store today to explain what happened, and the manager said he would give us the deal anyway, no questioned asked. They spent over an hour and a half helping my husband pick out a suit and accessories, and very patiently answered all of our (many) questions about menswear. Then the manager looked up in the computer and found out that we had earned a $ 50 off coupon from our tux purchases, and took that off our order as well even though we had already checked out and he had to go back into the computer. We received excellent service and will definitely be returning to this store.

My (now) husband and his guys (and the fathers) all got stuck getting there tuxedo rentals at MW.
I mean, what choices do you have (read: Venteresca’s in Doylestown kicks MW’s a$$, but anyhow) if you have any guys who live outside of your local area, do them all a favor a get MW tuxes.
The groom’s Tux is «free» if the wedding party is 4 or more. (They all have to pay for and return their tuxes before the groom gets credited for his.)
Customer service really varies — and is completely sales associate dependant. et a good associate, you’ll have a better experience.
They STILL managed to f**k up part our order on wedding day. One guy had no shirt and one guy’s shirt was the wrong size. The store manager saved the day (literally) by shlepping the correct shirts to the Inn where we got married.
Thank God that’s over!
P. S. Don’t give them your email address, unless you want to be on every frikking mailing list wedding-​related or not, known to man.