Bertucci’s

Ate here for lunch today, I couldn’t believe how filthy this restaurant is. Carpet, booths, window sills, bathroom, even the waiter looked like he needs a good scrubbing. I was shocked until I saw online that this is common for this chain. I rarely dine at chain restaurants, will NEVER go to a Bertuccis again. Attention Bertuccis management, you should be ashamed of yourselves, stop what you’re doing and go to this location. Spend some money and get them CLEAN! Disgusting.

loved the waitress but Waited forever for the food, when it finally came out the sauce for the spaghetti was the consistency of soup. I asked the one that brought it out oh this is sauce? because it looks like they dumped tomato juice on it then my waitress came back and said oh I’m sorry that’s not supposed to look like that the second time it came out it still looked exactly the same the sauce was still soup. very disappointed won’t be going back.

Let me start out with the good. The rolls and the courteous staff. Now that I got the over with I can move on to the bad. The floor was disgusting. I can’t believe that they don’t the the time to at least clean the floors and tables throughout the day. They sat us at a table that was basically in front of the kitchen. They seemed to be under staffed because I witnessed waiters/​waitresses helping to plate food and make dessert. Maybe that wouldn’t be a problem if they would have washed their hands. I watched one go right from clearing a table, delivering a check, taking a credit card, delivering a pen, taking a picture for the party, and shaking hands to opening what looked like a pre packaged scoop of ice cream and making a dessert. The kitchen was terrible. The guys working in the pizza area seemed to be pulling double duty also while playing around and throwing items at one another. The kitchen area had dirty bottles of Hershey’s chocolate syrup, whipped cream bottles, and food laying around. Just not clean. My food just ok. My salmon was overcooked and very dry. I ordered wings and I think they just opened the Tyson bag and pulled out wings. They were horrible. I was served 8 wings. You would think that when the waiter came past and saw 6 still there he might of asked if I enjoyed them or not. Maybe the bigger hint would have been when he asked me if I wanted a box to take them home and I said no. The warm bread saved from getting one star. Never going to that place again.

Might have been one of the worst experiences I have had a a place to eat. Service slow, waiter had no sense of customer experience or personality. The food was below average with no flavor the highlight was the chopped chicken salad and the beer I ordered. Wouldn’t not go
There again. Even the hostess had no personality. I am the customer you make your money from me you get what you experience.

Overcooked pasta! Very watery sauce. Service was decent but that’s about it. Restaurant was very slow during lunch. Doesn’t look like Bertucci’s has re-​invested in the brand in a very long time.

Really good bread to start. Love the dough for the kids to play with. Can’t go wrong with anything brick oven prepared. They have my favorite spinach dip anywhere. We have one of the pickiest kids and he loves the place.

The service was pleasant and the food was fine. It is a fine place to eat. Not the best food I ever had, but not as bad as some of these reviews.

Please stay away from this place. Ordered mussels. Got a warm plate with frozen mussels. They ask if I wanted something else, and I got the mozzarella sticks, then I was charged for it thinking it was complimentary. Guess not
I’m never coming back here again and I will tell my friends and family the same thing.

Came here for dinner and ordered a Tuscan Calzone. I was expecting it to be great but honestly looked like something I made in Food Prep back in high School! The dough was way too thick in some areas and was slightly raw/​undercooked and the insides of the calzone was really runny, overly salty and way too much cheese. Overall, the taste wasn’t even good.
The service was great because our waitress was so sweet, but the wait time was pretty ridiculous. It wasn’t even that busy.
The dessert we got was fine, nothing seemed wrong with it!
I probably won’t come back. would of been much better to visit a small family pizza shop in comparison to this location of this chain. Bit pricy for the quality of their food too.

Walked in, sat down, got up, and walked out. The floors were disgusting and the table was dirty.

I’m not going to knock it. It’s a great spot for a quick lunch. I enjoy the food. Especially the sausage soup. Had a meeting there for lunch today. My server was great and attentive, my food was consistent as always and tasty. There’s one thing that really bothered me. The food line manager that was making sure the food goes out ok had her hair down and was constantly swinging it around. Now I’m no health dept employee but I believe when you’re working so closely w food that your hair really needs to be up away from it. It bothered me enough to have to make this review. Might have to reconsider my meeting spots.

Yum! I loved my chicken piccata, so lightly breaded and crispy, huge portions and delicious! The bread was excellent, and you get soup or salad. I loved both. Overall this is an upgrade over Olive Garden, and feels a bit more modern and fun. The cookie with ice cream was amazing!

Was looking for a relaxing, hearty Italian meal tonight. So off we went to a Bertucci’s, we have always had an enjoyable experience. But that all changed.
We sat at the bar to have a more causal experience. The staff person at the bar took our drink order and the experience deteriorate from that point.
We had to ask for menus.
The staff person took a refill drink order and never filled it till 10 minutes later after we politely brought it to their attention. We were sitting at the bar and had even moved the glasses to edge of the bar to prompt the staff person. No apology no nothing.
Salads arrived they were satisfactory. We then saw bread being delivered to another party at the bar and asked if we may have some also. «Oh you did not get any.»
Come on folks get with it.
Meals then show up. Simple dishes. Chicken Parma and Chicken Piccata.
Wrong pasta with the Parma and both the Piccata and the Parma had been burnt black on the bottom.
I asked to talk with the manager. The staff person went over to the host podium and made a reference to my physical appearance loudly so it could be heard by myself across the room.
The lead person available came over after a few minutes to tell me that the manager was not available. They told me that the manager was currently cooking. I told him that they should stop because all they are doing is burning the food and showed them the burn on the Parma. Asked me what could be done I told them just fix it to what we experienced in our past visits.
Refused any comp and tipped 25%, just fix it.

I think as far as my rankings go for Italian themed chain restaurants, I would rate Bertucci’s number two in between Romano’s Macaroni Grille (#1) and Carrabba’s (#3). I don’t frequent this location often but when I have, the service has been acceptable and the food has been good. I can’t say I have any go-to’s on the menu but from the variety of items I have had, they were satisfactory. It’s in a great location for high volume but I’ve never really had to wait long at all and that includes a dinner time visit. If you’re in the area, I would certainly recommend this to satisfy your Italian cravings.

Our waitress Melissa was cute as a button. Just loved her! Our food was served hot and tasted delicious. Our drinks were perfect. Melissa was very attentive and we loved her gregarious personalitywe will be back !

Can not thank the staff enough for getting this place up and running during this horrid storm!!! We have no power at home and no restaurants near by, but Bertuccis has it going on! Same friendly staff same amazing food!!! Thank you SO much!

Order Chicken Piccatta. Pasta was too sour and citrusy to a point that it was unedible.
My wife ordered same without Pasta but with grilled chicken and broccoli. half of the plate was watery…
WIll not visit again!

Usually I like Bertucci’s. Not so much this location.
Take-​out messed-​up our simple order (ordered a pasta dish without one of the ingredients, it came with the ingredient.) Called, and the manager was very friendly and gave us a credit on a future visit. The pizza was good, the rolls okay.
Same week we had lunch at this location. Again, the pizza was good. The salad and dressings were bland, my sandwich was hard to eat, but tasty. (Chunks of zucchini fall out of a sandwich, they should be sliced.) Service was very friendly.
They recently changed their menu. I liked the previous menu’s options better. (Obviously, not the specific location’s fault.)
Not a bad place, more a blah place.

My boyfriend and I went here for dinner tonight and it blew Olive Garden out of the proverbial water.
They start you off with four of the best rolls ever and some seasoned olive oil. I ordered eggplant pomodoro, which came with a side salad. The salad was absolutely huge and very fresh. I probably could have just had that and the bread, but I wanted to save room for my entrée. We also got an appetizer of roasted vegetables, which I thought were slightly undersalted, but this is easily fixable for a person with opposable thumbs and a dream. The eggplant was perfectly cooked and came with roasted green beans. My boyfriend got chicken marsala, which he devoured. We had tiramisu for dessert. It had a slightly bitter, powdery aftertaste, which put me off a bit, but was edible. I mean, it’s tiramisu.
My only real complaint was the waitress. This is unkind of me, because she was a sweet girl, but she was unbearable. She started off by explaining the menu to us in excruciating detail, as though we were from another planet and had never been to a restaurant before. When she took away our appetizer, she asked us how we liked it, and when we said it was good, she persisted: «What did you like best about it?» What is this, 20 questions? I didn’t come here to fill out a complete survey about my meal. I think eventually she perceived that we hadn’t actually invited her on our date with us and wanted to be left alone. I’m sure her boss told her to be overly clingy like that, but it was annoying as heck. Otherwise, we had a great meal and would definitely return.

Went to Bertucci’s because all the other restaurants I went to had a 2+ hour wait… no wait here at all. Should have taken it as a sign.
The service we had was awful, we asked to be seated in the bar because my boyfriend wanted to watch the college games. There were a few other people at the bar, but we were the only table. Our waitress started out fine, bringing us bread and oil (which IMO was disgusting, it left a bad taste in my mouth) but then when we wanted to order, she wasn’t around, then it took a long time to get out food. By this time the other people at the bar had left, and we were the only people other then the bartender at the bar.
We probably had to wait about 20 minutes from the time we finished eating until the waitress came back, and we didn’t see her at all while we were eating. The bartender meanwhile starting cleaning the bar, taking out trash and everything while we were there, making me feel like we were being rushed out. There were other staff hanging out in the bar area after their shift, plus the bartender, who saw us sitting there basically twittling our thumbs, and none of them took the initiative to find our waitress for us. I probably won’t be back because of the poor service, the only reason I gave it 2 stars was for the food, which was pretty good, but EXTREMELY OVERPRICED.
If I’m looking for a chain Italian restaurant, I’ll just go to Olive Garden or Carraba’s.