North Smithfield Animal Hospital

When I adopted Ahri from a local adoption event I was given a voucher for a first appointment for free from NSAH. I figured I would give them a shot despite the somewhat bad Unilocal reviews.
When I came in, I started to notice why the reviews were so. The front staff is dense and impolite. I explained that I had called earlier that week for an appointment and that I had a voucher and they tried to say no such thing. I was about to turn around and go to my trusty vet an hour away but then Dr. Allen appeared and all was good.
Dr. Allen is great. Realistic, answered all of my questions, and knew her stuff about what to expect when getting a pet from the RISPCA. Her assistant and vet tech were equally as kind.
I really wish I could give a five star review, because the prices are right and the vet staff is great, but their front staff is not. I gave them a ring when my little one was having litter box issues and yet again I was treated like I knew nothing. She also gave me sass and a «good luck» when I said I would be neutering at the RISCPA vet because that was what was covered with my adoption fee.
Nothing is automated here, and only cash or checks accepted. I hope sometime soon they update to a computer system and maybe update their front staff too – but I am here to stay, thanks to Dr. Allen.

I do not recommend this animal hospital (this is putting it very nicely). If i could rate it a ZERO star i would. I decided to take my pup here about 2 years ago when i first got him. i googled vets near my house and this was less than five minutes away. We took him for his first couple of visits here and that was enough. I now drive an hour away to have my pup seen at a professional establishment. I have never in my life experienced such bad customer service! The receptionist is rude and so unprofessional! I have a high tolerance for poor customer service (having worked in the customer service industry) and i am appalled at their lack respect for clients. On multiple visits the receptionist has been rude and I have even witnessed her yelling at a coworker in front of customers (so unprofessional). The entire staff is extremely rude altogether. If this is the way they treat their customers I cant imagine how they treat the animals. I do not know how this place is still in business. If you love your pets, DO NOT TAKE THEM HERE!

I’ve been bringing my dog there for quite a few years. About 2 months ago, he looked like he was having a seizure of some sort. I brought him there and apparently because it was a Saturday, they didn’t have the staff to handle such a thing. I was forced to bring him to Compassionate Care in Cumberland. Really?! I’ve been a paying customer there for years and you can’t help. I will be bringing not only my dog but also my cats to Compassionate Care from now on. Just poor service overall.

First, I hesitate to say that I don’t recommend this vet. Dr. Allen is really good — she is patient, clear, and very good with pets. The staff, however, is another story. They are condescending, rude, and inconsiderate. They fail to listen to specifics, even when clearly stated.
I’ve had to repeat the same requests three times, and it still didn’t get through!
Just be warned: most of the staff will treat you like you’re an idiot — it’s very frustrating!
Poor, poor customer service on that end. It’s a shame, because the actual vets are good.