Michaels

The store is nice. I would agree it is not as large and organized as Hillside but it carries almost all of your craft needs.
Over the last month, I have been in this store at least 10 times. Between the Star Wars trunks, books, Gingerbread decorating kits, Christmas décor, ribbon and everything else in between, I have made the Michael’s run.
Perhaps the coupons that pour in via text and email are the main reason. But I am sure knowing this location has what I need without the big store crowd and long lines definitely helps.
The cashiers and floor staff members are consistently pleasant and helpful too.
… Located in the mall with Best Buy, Kohls and Jewel Osco.

This place is a little disheveled. Well… a lot disheveled. Always.
But that doesn’t meant it doesn’t make for a great place to get my framing supplies and have my stuff custom framed. I’ve really liked the job they have done on my diplomas and the deep discounts I have managed to get with their big promotions and coupons. You can get really good deals all the time.
The down side is the rest of the store is a literal disaster zone and checking out anywhere outside of the frame area is a complete disaster.

I went there for the first time today, I had been BEGGING my mother to take me. I wanted to make chokers and one of my friends suggested I try Michael’s to buy the supplies. I was completely lost when I got there, and all the workers were in the back eating??? And using their computers??? And the ones that weren’t, were gossiping. When I asked them where I could get the materials they just said «kids section» and I was like ??? Like where T’F is that??? And then I asked a second lady and she had a grumpy attitude and she just pointed at the wall. That was it. That’s as good as the customer service gets there I guess. I couldn’t even find the wire to make them. I was REALLY mad. I do not recommend this place. It smelled old anyways

Worst Michaels in Illinois
— Terrible customer service
— 20 minute wait on the phone
— Can’t put correct item on hold
— Store is a mess
— items put on hold are never there
— Workers do no listen when asking for items
— Given the SKU numbers, still not right item.
This store needs a huge overhaul. Management change, retrain staff and reset the way this store operates.
Just plan incompetence…

Once in a while I can find a little nugget of gold for any craft i am not looking for.
However when i am actively looking for something the item I am looking for is out of stock, in the store and online.
How can you be a craft store and not have an item as simple as candle wax
Thank god for the internet!
went to crafters choice and got the items I needed ended up being the cost of the item I wanted including the postage and handling

This store is the closet one to me. Im here at least once a month and I usually have the same experience. Some better some worse. I had to Unilocal about this particular experience. First, i hate that there are no price scanners. I can never find anyone to help me out. I had to go to the frame department and ask for floor assistance. She said there was no one, but her. They didnt sell what i was looking for so i went up to pay for what i did want. Cashier = not friendly. Funny part is she was the customer experience supervisor. Ha! No hello nor thank you. I said to her «thanks, have a nice day» and she says «yep» RUDE. I hope she or michaels reads this. She should always be customer oriented.

This Michaels is one of the oldest ones in the area. I’m actually kind of surprised the company hasn’t remodeled it yet. Since it’s one of the older stores it definitley is darker and less clean looking than other stores in the area. It’s also a very small space and it feels like everything is very cluttered and not well orgainized.
I do however love the service I get when I’m there. The employees are always walking around so I never have to feel like I’m searching for help. No one ever gets grumpy with me when I ask for help either. I get greeted warmly and helped promptly.
Since the store is so small sometimes they can get jammed up pretty quickly. I would suggest going during non peak times. And avoid Sundays like the plague! I have a slight claustraphobia problem and being here on Sunday’s freaks me out!

Every time I’ve been to this Michaels location, the checkout lines have been absurdly long. Even worse, there are usually two or three other employees just standing around the checkout area chatting with each other while only one checkout register is being used.
Also, lately I’ve noticed that the store has been getting more and more cramped, like they are shoving way too much stuff into the store. The aisles are getting narrower, and the store is extremely unorganized and confusing to navigate.
I’ll head to Joann’s instead.

Every time I have gone here, I’ve had bad experiences. Either with the staff, selection or overall layout!
Layout is disorganized and the staff are hard to find. I had one item and it took forever to go through the line while only one associate was ringing up customers and the other two were outside on their smoke break.
The quality of their items has gone down hill too. Tried looking for pre-​lit garland and it was a POS for $ 19.99 which I couldn’t use my coupon on because it was already on sale. It will be awhile before I go back.

Had a great framing experience here last week. The manager, Benny, exhibited a great sense of humor and then went above and beyond by telling me how I could get a great mat cut for my frame.
It was ready so quickly-​I was more than impressed. And I am really pleased with the results. I have more work to get framed and I am looking forward to returning.
Thanks Benny.

I love Michael’s but you need to know which location to go to for certain things. This Michaels has a good yarn and clearance section. But the paper in scrap-​book land is lacking. The line is always too long and not well managed. but I still love it here.

I’ve been coming here since this location opened and have always experienced mediocre service. The store is organized for the most part, but the middle seemed to have everything jumbled up together with no organization whatsoever. Yesterday I went to take advantage of a special I saw in an e-​mail and waited in line to pay for 25 minutes. There were only 2 cashiers for the entire store. I almost left I was so frustrated. Unfortunately there isn’t another location as close as this one, so I am stuck.

Most of the time the employees are great. Its the managers that are not very helpful. On the day before Valentines day I went in there for heart shaped tealights that I needed for gift baskets. I found some on clearance at another Michaels but at this location they were not marked clearance, I asked a manager if she knew if they were on clearance here too, knowing that not all stores may carry the same clearance items. She walks over to the label and points out that the label is not a clearance label and that its «regular price». I have worked in the retail industry most of my life. I know how to read a label! All I need was for her to scan it and confirm. Well I continue on with my shopping all the while hearing two managers walk the store barking orders to employees. I finally get to the register to pay, the cashier was super friendly and she gives me a price check on the tealights and what do you know… they were on clearance! Anywho, I go to
to give them my «feedback» a manager calls me like 3 days later. After I tell him my story, he offers to give me «40% off any regular priced item next time i’m in the store» What a joke! I can get that anytime with the Michaels app on my phone. I just said thanks but no thanks. Store has been remodeled and looks cleaner than before but is still crowded and getting a hold of someone helpful is a hit or miss.

Michael’s return policy is one of the worst in retail and their prices are high. Buyer beware.
This particular store is messy, unorganized, and the customer service of the sales clerks is horrific. Do yourself a favor and shop elsewhere.
I buy items to teach Sunday School and this is a convenient place to pick up items. BUT, I will not step foot in this store again after today’s experience with attempting to return items unused WITH the receipt.
I have a retail management background, and (especially given the economy and unemployement rate) will take my business to places that value customers.

The staff at Michael’s are helpful and pleasant enough, however, one time I was there early enough to hear the manger giving apparently, his weekly pep talk. It was obviously all about the money, «…Push this product… Really encourage the customer to buy… We’ve got to get this inventory out…» I think he forgot that the store was open to the customers.
The layout of the store seems crowded and for specific items defies logic as to their location. Sometimes when looking for certain beading supplies they are out — so I come back when told — and they are still out — so I come back a third time… Get the picture.
I believe their coupon policy needs to be tweaked a bit. Once upon a time I purchased some items and received the 40% off your next purchase coupon. I returned a couple of days later and purchased a large canvas, but forgot to give my coupon. A day or two later I was in the area again, and thought, ‘Oh, I’ll stop in show my receipt and coupon; and receive 40% of the cost back’. I had taken the canvas to school to work on it.
No go! Surely, I am a shyster attempting to take advantage of this poor unsuspecting company. I was told I not only had to have the receipt, (which I had) and the coupon, (of course, I had this as well); but I also had to have the actual product, (remember it was at school). Really!
I am aware that it was my problem that I forgot to show my coupon at the time of the purchase, but somehow something just seems wrong with this picture, (no pun intended).
I have spent hundreds of dollars at this store and have never returned anything, but yet when I try to redeem a 40% coupon, (the second one I’ve ever done). «No madam, you must have the actual product — it’s company policy».
This is why I drive the extra miles and go to HOBBY LOBBY, where there are great savings all of the time without coupons, as well as pleasant and helpful staff and an abundance of space, (and great background music, I might add).

This Michael’s is ok. I dont go there because I love this particular one i go there because it is the closet one to my house. It is tiny, so there is a limited selection of anything and it is crowded. Even if there isnt a lot of people there it feels crowded.
I make cakes and I buy a few things here once in awhile, the cake aisle is usually infested with people with cart and 5 different languages.
The check out lines are usually long.
Its fine to go to but the one on Manheim in Hillside I believe is much bigger and cleaner and less crowded.

I love this location (despite the fact that it’s next door to Hancock Fabrics. Who’s big idea was that anyway? LOL) The only problem I have with this store is the parking lot. Michael’s shares its’ parking lot with Jewels, Hancock’s, Best Buy, and other stores in the strip mall and the parking lot is INSANE. If you can maneuver your way around these nutty drivers and make your way into Michael’s, you’re in for a treat.
The store associates are very knowledgeable, and are always ready to assist you. I’ve often had to come here to purchase art supplies for school projects and the associates always point me in the right direction and make great suggestions.
I love the variety of items this store has; the only problem is it makes me feel like a kid in a candy store! Great prices, good quality items– if you are into arts and crafts, this store is your version of heaven!

I went here with my daughter and we had a great experience! We found everything we were looking for at really reasonable prices. I also found a bunch of other cute puzzles and what not for the kids all for $ 1 or $ 5 max. I have to remember this place for birthday gifts in the future. The employees were friendly and the place was clean and well lit. I will be back!

I love this place. It has changed as far as displays go but its usually by material or utensils.
I just wish they had feathers, more realistic looking ones.

All I needed was (1) gold paint pen. Just one.
I decided to ask for help after wandering around for 10 minutes and not being able to locate them. I found an available employee after wandering around for another 10 minutes. It took the help 10 more minutes of wandering around to locate the display. (Apparently it had been relocated recently.) Then, I waited in line for 10 minutes to checkout.
(1) gold paint pen $ 4
40 minutes