Pep Boys

DO NOT take your car to this place! I went in for a brake job which cost $ 700 and have already had to make 5 more trips to fix something they broke not including they disconnected my negative battery terminal and broke it but they also forgot to put bake fluid in it. When I took it back for the terminal their mechanic told me he told them it was broken and he was told to leave it alone they were to busy to fix it. I’m serious DO NOT TAKE YOUR CAR HERE THEY WILL SCREW IT UP! This place needs to be reported to the BBB

I went here for an oil change/​tire rotation package. I was checked in by James and he said the whole thing should take 45 minutes to an hour. I give them a whole hour and haven’t heard anything so I look out in the parking lot and notice my car hasn’t moved. I ask the service desk and they look at me as if I spoke in ancient Mesopotamian and stare around confused. Turns out they completely skipped my car and haven’t even started on it. They tell me they will get to it as soon as they get the current one off the lift. I tell them I can’t wait since I have to get to work and ask for my keys. I do ask to speak to the manager and lo and behold it’s James. He says that his guys forgot about the car and he chewed them out for it. I remind him that he checked me in which makes my car getting serviced his responsibility as well as he is responsible for the quality of the work of his employees. He offers to make it up to me if I come back, but I told him I will take my business elsewhere. I don’t want to risk them «forgetting» something else, like changing the filter or actually doing the work, if I come back. First time at Pep Boys will be my last time as well.

Tech seem ok. Not a fan of the service manager I talked to. Had an appointment, quoted an hour for alignment when setting appointment. Arrived on time, told would be a total of hour to hour ten minutes. 1 hour later they had not pulled mine in to the bay. Service manager says we will still have it done in time because an alignment only takes 10 minutes. I should have took my keys and left then. Waiting about an hour more and late back to work. I gave them another chance after a questionable last time. I will not be back while that service manager is there.

This place sucks. I make an appointment for 8am i get here he (Darien) just takes the keys and says ok we will get started and moved on to the next person. So i then interrupt and ask how long will that take he said about an 1hr and 45 mins i said ok. So 2 hours pass by i ask him how much longer he says 45 mins mire i said ok so then and hour passes by i ask him if they are ready he gets snappy n said well no i said well whats the point of making an appointment he said they all were appointments which he was lying cause i was 1^st there waited 4 them to unlock the damn door. Then he said well its our system and its only 1 more than i told u really and then i ask him about his snappy attitude he shrugs his shoulder and says its the computer. So another guy comes in and give me excuses on the fact that one of the machines are broken and they have to share and whose fault is that not mine i promise this is a 1000. 00 they will never get again from me and i would never recommend this place to my dead dog, discounttires all the way 4 the future. Once i asked 4 corporates number attitudes quickly change and now thank me for my patience oh really ok

Went here for an oil change as they had a good deal on the synthetic oil change and they do an inspection of tires, belts, and other fluids (similar to other places). Thought they were helpful and quick. They honored my coupon and since it didn’t show up right in their system and they weren’t able to fix it, I paid an even lower price. When does this ever happen?!

We walked in and said hi to the cashiers and the first thing the guy said was «we close in 10 minutes». He followed us through the store and pressured us to make a selection and leave.
I was extremely put off by the service and I feel like the man’s comment was very rude. I will not be returning; there are other stores with more competitive prices and a more courteous staff.

I have not used Pep Boys for a long time because of the bad reviews. Today I went in for a brake fluid flush since they did brake fluid flush for me before and their price is still the best. The front desk guys are helpful and pleasant. The job was finished in the quoted time. I took away 1 star because I noticed some small spills on the hoses and around the reservoir and I am afraid that the brake fluid may be corrosive to those parts (I cleaned it up myself). I may be a little over-​reacting since a little spill may be OK. but I am not sure.

This is the 2^nd time I have come here for service. The first time 3 years ago and they were very rude. So, I went to another location that was further away the next time, my experience was much better. Three years later, I come back here, because it’s closer to me and thought they may have gotten better. That was August 16, 2016. I had the works done on my brakes. About 2 weeks after having the work completed, my brakes started squealing. I was advised that this was normal and that I needed to drive at least 1,000 miles, before it would stop. 3 months later and over a thousand miles, the brakes are sounding worse. I come in today (11÷14÷15) to find out what’s going on. The manager, tells me that I purchased the cheap brakes. I said what??? He then informs me that the brakes I got are not meant for a van (I drive a van). My response, why would I purchase brakes that don’t work for my vehicle and why would someone sell me brakes that are not meant for a van. Then he changes up and says that the brakes are made for all vehicles, but because they are cheap, they don’t last long. My question to him was, the brakes are only made to last 3 months. He told me that they are warranted for 6 months. So, he can warranty them out or I can upgrade. Is this how PepBoys works. If so, this is unacceptable. Warranty me out. I refuse to give PepBoys anymore of my money. I will not use PepBoys again and will make sure that everyone, family and friends hear about my horrible experience. By the way, I never raised my voice, yet adding to my terrible experience, the manager never addressed me by name, even after I asked him to, rather than call me ma’am. I understand the difference between calling someone ma’am as a show of respect (I could be his mother or even grandmother) and saying things like, «well ma’am you bought cheap brakes» or «Like I was trying to tell you ma’am»).

Was a walk in for an oil change and they got me in right then and there. At first the «inspection» guy tried to sell me a synthetic oil change and quoted me at $ 100 for my tiny Spark! But I told him that was too much and he gave me his honesty on if I went with non synthetic with my car. Which turns out my car was okay to take.
Appreciated his honesty and paid for an oil change for less than half of original quote. Also got a complimentary tire rotation with the oil change. Pleasantly surprised they didn’t up sell anything else. Was in and out with in the hour. Definitely will be back!

Everyone at this Pep boys location were very friendly. I walked in and talked to Mark and Edward at the front desk. They got my car right in, looked at it and gave me an estimate. I needed a new tire and an alignment. The cost for the tire was cheaper than what I originally thought it’d be. The alignment was standard price. Unfortunately, I had another issue that required a part. I didn’t wait very long. I was offered fresh coffee and even a ride home… I’ll be back for sure! I even got to use the 10% off coupon they offer online. Even though I did have to spend a substantial amount they made my first visit/​bad day a lot better.

My brakes were grinding so I decided to go to Pep Boys for assistance. When I walked in the front I was approached by store manager Rudy who was very helpful with my situation. I explained that I thought I was in need of brakes so he proceeded to escort me to the service department where I was assisted by Ajay. Both were extremely helpful and knowledgeable of what was needed. I got brakes and had to replace my rotors as well. I did not expect the rotors but Rudy explained the importance of the replacement and the store even provided me with a coupon to help with the purchase. The whole experience was great and I would highly recommend Pep Boys and the Richland Hills store! Thanks!!!

Came in this morning because of the good reviews. Had previous quotes to fix my car between $ 900-​$ 1100. They gave me a quote for $ 620. They have been the friendliest staff I’ve ever seen. The retail manager next door named Rudy not only made sure their complimentary coffee was fresh for me, but gave me a 15% off coupon for my service being done. This place has won over my business already!

The manager working on the on 9−21−14 was an absolute tremendous help. Couldn’t ask for better service.

My wife bought a new battery for her lexus. Battery is fine. Before I went to return the core, I called pep boys and told them I couldn’t find the receipt. They said it was no problem since they could look it up via phone number since thats how they find the warranty. I went to return it and the cashier called over a manager. he said he couldn’t look it up. I told him what they said when they called. he said he didn’t know how to do that. the guys was just a lazy jerk. i left the store and called back later. they said they could look it up via phone number. waste of my time. these guys are a joke.

These guys in the service dept are wonderful!!! I cannot thank Ajay and Alex, Josh, and all the other service dept staff that assisted me. I am so bad with names, but I dont forget good customer service. These guys bent over backward to assist me with rotors and brakes for my 2008 Merc ML320 CDI. I ordered rotors and brakes from the tire
and sent to them as a preferred installer. Tire rack sent the wrong rotors and brakes. they packaged the merchandise and sent back to tire rack and installed rotors from pep boys. They matched the price of tire rack and gave me a great deal on installation. They also installed a bosch battery. they were so nice to me. Friendlly. Respectful to a lady. I have never felt that well taken care of even at the dealership!!! All the dealership wants is your money and lots of it. Pepboys saved me around $ 1000.00. I dont care who you are but in this day and time saving money is a must. I will go back for more service as needed because they are so good at what they do. They even helped me when the tire rack was going to refuse giving me credit for rotors that were damaged in transit and the tire rack wasnt going to refund my money. Ajay helped by talking with the Tire Rack to right their wrong. Wow!!! I am a customer for life.

Ket, Ajay, Mike and Jason are just a few of the wonderful people who make this establishment top notch. They work with you and the final result on the car is superior. First time we have used them and we were not disappointed at all. We had major car work to be done which was going to cost a lot of money. More than our budget. They worked with us. Told us that some things were not necessary even though two previous car service chains told us otherwise. Not surprising since those were major ticket items but Pep Boys was honest and not greedy. They were professional, knowledgable and extremely efficient. We were lucky to have found them. This is the first time that we have done car work were absolutely nothing went wrong. It took five hours for the work to be done due to the long list of items we needed to take care of and during that time we even met the regional manager who was just as kind hearted as the staff. It’s truly amazing to see that you can get such wonderful and heartful service in this day and age. I recommend this place to everyone. You can’t go wrong for car service!!!

Went in for shocks and struts spoke to Jacob very friendly and helpful. Work was done no problems was charged a bit extra time for labor the originally told guess that makes up for the coupon overall a decent garage experience.

As a women I know enough about cars to be able to change my own oil and brake pads. Something that should be very simple, became complicated at this store. I was transferred multiple times, and hung up on once, not good communication, kept getting diff prices. When they called to tell me my car was ready, I asked what was done they said they would have to call me back in a few minutes, which took another 20 minutes later. By then I was racking up a $ 640 bill, for all new brake pads shoes and rotors, which all I wanted was new pads Which started off at $ 130. The service is less than mediocre. Ontop of this when I went to pick up my car, after deciding to just do the oil change, they were trying to charge double the price for synthetic oil that is not required for my car. Needless to say I will not be coming back.

I wish there’s an option for NO STAR! this place doesn’t deserve any star. This is the first and worst experience ever. I picked Pep boys because it’s so close with my place and at that time, I don’t want to drive my car too far. Raffie was my mechanic. Apparently he promised us with all these services and prices, total was $ 400 something. We agreed and told him to start workin’ on it. The car was ready the next day. When we picked it up, the guy at register said it was $ 800 something. We’re so surprised and dissapointed. Of course Raffie wasn’t there. After talking with the store manager, he finally reduced the price to $ 500 something. There’s nothing we can do, service is done and I need my car. REALLY DISSAPOINTED.

It’s NOT easy to get excited about an automotive repair shop chain store, but here’s the story: nail in the tire one dreary October night and no one to fix it. Tried Sears, but more than a one hour wait. Tried Firestone, too – with the same results. Then, limped up loop 820 to the Rufe Snow exit and rolled into Manny, Moe, and Jack’s place. «Sure, we can fix that,» the manager assures me. A short, skeptical wait and voila, the screw is extracted and the hole is filled. My tire pressure is restored. «No charge he says,» and I say thank you, staggering back to my car in amazement. Now THAT’S customer service people, and the way to get return customers …