Neighborhood Pet Health Center

I thought we did everything right. We chose this place when we could have chose any other place to take our pet. We called and made an appointment. We arrived 5 mins. before our appointment time. We were told to go into what I will call an examining room. After we walked into the dark room, I girl came in and she was polite and she turned on a light. There was a computer in the room and she said she checked us in and then she told us the Doctor’s name who would be seeing us. The Doctor didn’t come in, nor did anyone else, and after 20 mins. of no one coming to the room or giving us some kind of update, I stepped back out to the lobby and asked the girl if I should rebook or go elsewhere. Her immediate response was, «This is a Hospital.» One would think her immediate response would have been, «I’m sorry, let me check with the Doctor who is assigned to you.» Because her response was «This is a Hospital,» we decided to leave and we will go elsewhere. Why make an appointment if the place is not going to honor them or act like they appreciate the fact that you could have chose to go anywhere in the first place, but chose them. I think the place needs a different attitude.

Everyone at Neighborhood Pet Health Center is fantastic! Dr. Johnson has a wonderful and calm demeanor that my dog loves. I love that he sits on the floor with my dog and examines him in a way that my dog thinks that he’s just being petted! Dr. Johnson always explains everything very thoroughly and is happy to answer all of my questions.
I also board my dog at NPHC and I know that I’m leaving him in great hands every time. I like that they only have a small number of runs/​kennels for boarding and all of them are completely indoors. They also have a big fenced in yard so that your dog can get plenty of outdoor time during it’s stay. When I booked my first boarding appointment, I was nervous about leaving my dog for the first time, but they did everything they could to make both me and my dog feel at ease. They gave me a tour through the boarding area and backyard so that I could see where my dog would be staying and I was happy to see that everything was clean and well kept. The staff treats my dog like he’s their own and that makes leaving him so much easier on both of us. They take the time to get to know you and your pets and they do everything that they can to make sure that your pets are getting the best care possible. I couldn’t ask for a better vet!

I made an appointment with Dr. Johnson for a second opinion after a vet at a different facility gave my elderly border collie a diagnosis that amounted to a death sentence. Dr. Johnson took time to examine my dog thoroughly, explain her condition in detail, and tell me exactly what I could do to keep her healthy. Had I listened to the other vet rather than seeing Dr. Johnson, I might have euthanized my sweet little girl in the belief that she was in hopeless terrible pain. I’m looking at her right now and I can assure you she’s happy and happy to be alive. As far as I can tell, it doesn’t get any better than Dr. Johnson and the whole staff at this facility. Do yourself and your pets a favor and go on over there!

My husband and I have 3 dogs. I have been taking them to Neighborhood Pet Health Center for over 5 years. Every person at that clinic is friendly, knowledgeable and professional. Our dogs are family members and we have the peace of mind of knowing they are getting the best care available. I definitely recommend using them for health care, grooming and boarding.

A +++ Awesome vet! Dr. Johnson is the best. Lisa the manager is super awesome too. Great people who really care about your animals. Front desk is kind and techs are super caring. I highly recommend this place :)
Laurel

Took my dog Izzy to be groomed by Christie & advised her during our pre grooming phone call to NOT express her anal glands under any circumstances. When I picked her up all appeared fine. However, the moment we get home Izzy starts scooting her butt an a area rug, her anus looked red & inflamed & she has had loose stools & gas ever since. A couple days later I called the vet’s office & asked the woman who answered the phone if she could check to see if Izzy’s glands had been expressed. The woman sighed & said she had alot of records to deal with & didn’t have time to deal with it right now. She then said she would have Christie call me, and that never happened.
Could this be a coincidence, possibly but I seriously doubt it. Something definitely happened to my dog during that grooming session, and apparently they are not going to own up to it. Needless to say we will not be going back to this vet’s office !

Completely agree with Joe V.
We have had multiple experiences just like his.
Misquoted (always in their favor), Overcharged, and consistently poor front desk encounters.
Regardless, of what you are told up front — plan on paying substantially more. Expect that your pet will require expensive testing — even if they just came in for a bath!
And if you want to order your pet meds online — good luck! A $ 50 prescription online will be about $ 139 and this vet will not be willing to send the information to the med company.
Beautiful building — guess who is paying for that!

I travel full time with my business and so does my puppy so I have been to quite a few different vets. I was really nervous about bringing my puppy anywhere to have her spayed and micro-​chipped but knew it had to be done. The staff here was excellent from greeting us to reassuring me that everything would be alright when they saw my nervousness. They told me about the procedure and gave me updates: when she was out of surgery and when I could pick her up. When I went to pick her up everyone knew her and it felt like they all had a vested interest in her well-​being by giving me tips and letting me know what to expect. They even filed her little nails while she was sleeping.
The price here was lower than most places in this area and there were no after the fact price increases. I paid exactly what they quoted which is to be expected since I had 2 very routine procedures.
I would recommend this place and when we are in the area again I will be sure to bring her here if she needs anything.
They also did a follow up call the next day to check on her recovery :)

Two major problems with this place, first is that they call you and give you a quote on the services they will provide, and then the price they charge you is no where near what they said.
They called me and said the cost will be $ 388 and I walked in and the asked for $ 462.
Second major issue, some of the front desk staff… not so bright.
I walked in with my dog at 7:30am when they opened the doors, told them my dog was throwing up all night and I was concerned he swallowed something and was obstructed. To which the front desk person said
«Do you have an appointment I don’t see you on the schedule»
to which I responded
«Sorry my dog didn’t schedule this with me so I was unable to schedule it with you»
The world is filled with «C» students.
Oh also, the mark up on the meds they supply… geez. Be sure to ask them if you can buy them over the counter. They provided me 7 pills for my dogs stomach for $ 22 and I could have bought 30 from Wal-​Mart over the counter for $ 7.00
Good news, my dog was fine and the actual doctor was very nice, very accomidating and friendly.