Kroger Food Store

This store has been my ‘go to’ Kroger for a few years, but I’m giving serious consideration to shopping at a different store. The store itself is generally clean and carries a good selection of the items I normally need from a grocery store.
But the staff. Wow.
On the evening of January 21, 2016 I went to the store with a lengthy list of groceries. My total bill was just over $ 182.00, not a small amount. Call me crazy, but when I pay retail price for groceries, I expect a reasonable level of courtesy from the checker who rings up my groceries and any other employee I interact with. They don’t have to kiss my fanny or tell me I’m movie star handsome, they just have to be polite and have some pedestrian level of interaction with me. Apparently, that’s asking too much at this Kroger.
When I got to the front of the checkout que, Brooke didn’t even make eye contact with me and muttered a cursory ‘hi, how ya’ doin’ and then proceeded to continue gossiping with her coworker Marty, who was bagging my groceries. Neither of them never once made eye contact, never once engaged in even the most simple of pleasantries. They just gossiped with each other and ignored me. As they completed ringing up my order, a supervisor of sorts walked up and asked Marty how many promotional items he had sold and he had some flippant reply. She responded with words to the effect of ‘well, maybe you should try selling some to this gentleman’ (indicating me). I responded that I was glad she brought the subject up because neither of them had engaged in any interaction with me whatsoever and I found that to be a very bad example of customer service. The supervisor apologized, but was interrupted by Marty saying that if he had rung up my groceries that would have all been different. To which I responded that it was a little late for that and I found it hard to believe since he was half of the gossiping, inattentive customer service I had just experienced. The entire time, Brooke just stood there and glared at me. I’m sure she was very offended that someone would actually call her out on her lousy manners. Marty was just oblivious. The supervisor obviously understood what was taking place and was attempting to apologize.
Well, Kroger supervisors at the store on Boulevard 26 in North Richland Hills, sometimes apologizing isn’t enough. You have to actually recruit qualified staff, train them appropriately, and then MANAGE them — which, God forbid, sometimes involves instructing them on how to treat a customer like a CUSTOMER, rather than a nuisance.
I’m forwarding my comments on to Kroger management in hopes they’ll do something about it, but I’d frankly be surprised if they did.

The oranges here are not the freshest, but then again they try their best and the diary section is great, but not as excessive collection as New North Tarrant Kroger.
Since January 2016, they store gone under some minor remodels through the door.
I usually find everything to be fairly priced at this location and lots of items that I need (or want) are usually in stock. Everything else is priced the same as other typical Kroger’s.
In early January I saw one of the front end workers loosing it, he was actually crying while bagging, it kinda actually reminds me that every employee is human.
The workers are all happy but not all of them, I still feel some negativity via the supervisors…

Such a great experience, all workers were so willing to help us find products and choose ripe fruit. Workers gave off such a happy vibe. Had an outstanding customer service moment when a worker was so helpful to us and to other people who also had the same problem with us. I have never left a grocery store so happy because of the crew that checked me out.

I don’t know why but there are so many clueless young people here. I’m amazed they can find this market with their limited experience. The selection of vegetables is good the bulk section has my wife’s favorite groats and raw nuts for her whole food meals. With juicing and raw food as our family diet this store is a perfect choice

I don’t know why, but there are SO many old people here. That doesn’t bother me. At all. I even help them when I need to. But WHY must they go so slow in the middle of the aisles, or take so long to pick a bunch of bananas, or figuring out what kind of deli meat they want?
Speaking of, the deli is great here. Nice staff, and a wide selection of Boar’s Head meats.
Nice produce area. Very clean and well kept.
The store always is clean.
No cell phone reception, beware!

Loves Kroger but Kroger needs to bring back fresh fish and lobster. I can’t find them anywhere!!! Target doesn’t carry lobster anymore because they don’t make money from it. Kroger used to be the place to go to for fresh seafood but they took it away at some Kroger stores.

Cheaper than most other grocery stores in the area … We usually come here if there is only a couple items we need and we don’t want to fight precinct line traffic and deal with the big box stores parking, long lines, etc. to get the little bit of savings at the big box store.
They do offer some good deals on things from time to time if you catch a deal on something you normally buy. We really like the deli meats, you pay a little bit more for boars head brand but it is worth it. The staff is usually really friendly and helpful.
They carry gift cards to a ton of places (Itunes, amazon, best buy, movies, restaurants), and gas rewards so any time we buy a gift card for a birthday/​holiday gift we get it here to get the gas reward. As well if we plan on making a big purchase somewhere that we know they carry a gift card for we go there first. They don’t charge any extra for them and we’ve never had any issues redeeming them.

I don’t generally shop at Kroger since I prefer WalMart, but I went there today to get some balloons for Father’s day. This review is about the floral department. All of the balloons for father’s day were half inflated so I asked the florist lady if I could get a NEW one. She told me no that I was welcome to the ones out there, but the NEW ones were in packages which she huffily directed me to. None of those were for Father’s Day after I specified FATHER’S DAY! So I asked her AGAIN and she was so rude and told me no, I was welcome to the sad ones. I went to the service desk and they were able to get me the floral supervisor who did happily put new helium into the balloons. Geez. How hard was that? The checkout was an awful experience, but it was midday Saturday before Father’s Day so I guess that’s to be expected.

By far the most affordable grocer around. This location has a deli counter with great selection and a bakery with a wide selection of cakes including a lot of kid themed cakes.
The only complaint I have is the produce section. It’s always well stocked and has an organic section and lots of novelty items (star fruit, habaneros, etc.). But the quality is just not there. The vegetables are often small or ugly. Not spoiled or damaged, just not the prettiest. I don’t blame the store so much as the buyers.

On vacation in my home town, Hurst Texas, and we’re out looking for an open grocery store, it’s 11pm and not sure if we’ll find one, but my sister told me about this one and sure enough, it was open.
I think we came last year too, but things change so quickly that I couldn’t remember it being here, after all I have been gone for over 20 years.
We had our list, made the rounds and selections and headed for the checkout. Prices are slightly lower than what we’re used to in Vegas, which is good. And since we don’t have a Kroger, our version is Smith’s, we were able to use our preferred shoppers card for even more discounts. Good little store.

So this isn’t Central Market, but the food and produce are usually fresh, there’s a seafood counter, and they carry ingredients that our local Kroger often doesn’t have, like kale, seafood and arborio rice. The prices and service are also fine. We refer to this one around the apartment as the «nice Kroger».