La Quinta Inn & Suites Cleveland Airport West

This is a very clean hotel with nice staff! We really enjoyed our stay here! The breakfast is nice and warm!!!

Hotel is in need of an update to the décor, there was no comfort level or welcoming feeling upon entry which included the staff. The halls carpets are stained in several locations, pillows on the bed are really small and many places throughout the hotel didn’t have any air conditioning. There was a stale muggy smell through the halls and sadly followed you to the room. Free breakfast was less than expected, many varieties of low quality items and the lobby was too hot and muggy to even enjoy a cup of coffee.

We stayed here for three nights over a weekend. The hotel was easy to get to and check-​in was fast. We actually walked to the mall across the street which was fun and it’s a convenient location to many restaurants and highways. We were given a fifth-​floor room which was fine, but may have been an issue if we had brought our dogs, which we ended up not doing. There seemed to be an OK area around parking lot to walk dogs but not ideal. The two elevators are also pretty slow. The temperature and bed were comfortable. No bad odor in the room to speak of and there was a good-​sized fridge and microwave along with an ironing board and a good iron.
Our two issues were a few spots of mold in our shower and there was some hair in and around our faucet and vanity our first day. My husband also said the internet was kind of slow and spotty. He had a virtual, hour-​long meeting and ended up having to use our own hot spot because the La Quinta internet was too slow. Another issue was that housekeeping was good overall, but they were yelling in the hallway the afternoon of our first day while my husband was on a conference call («Why did you go in that room? I closed off that room» and «You’re going to get fired»). We also observed housekeeping expressing annoyance that a guest didn’t close a crib that was hanging out in the hallway one morning («I hate when people don’t close the cribs»).
We were given enough towels but there was only one place behind the door to hang them. The shower head was kind of weak as compared to what I’m used to but we always had hot showers. Didn’t use the pool but saw kids using it. Breakfast was OK; we had tea, juice, oatmeal, yogurt, and sausage. There were also options for waffles, eggs, bagels, cereal, etc.
Overall, I would stay here again for the price, comfort, and value. Our biggest issues were a few spots of mold in the shower and housekeeping being too loud which are both fixable with some follow-​up by management.

We arrived sometime after 6 pm on Sunday, the PetHotel (at PetSmart across the street) had already closed, so we booked a room here just in case we arrived too late (we were travelling with 2 small hypoallergenic dogs). We parked by the closest door to our room to unload crates, suitcases… only to find out our room key would not open the door, so here we are stranded in the rain, husband had to go back through the lobby to let us in. Unloading the car, taking the dogs out to urinate, taking crates, suitcases, etc up to the 2^nd floor via a stairwell took time. I would say by time we were done unloading the car it was almost 7:00 pm — so we decided to not load the dogs back in the car, but to crate them and go grab fast food. The entire time we were unloading, and freshing up (we got rained on) the dogs did not bark. We left and were literally walking back through the lobby back to our room at 7:23 pm we received a call from the hotel stating our dogs had been barking NONSTOP for 2 hours. LOL, we explained we had just arrived a hour ago. So okay, wrote that off. I have allergies, and one thing I’m allergic to are dogs. The room was dirty/​dusty, I had taken allergy medicine, but around midnight I woke up and I literally could not breathe. Whatever lingered in that room was making me pretty sick — I woke my husband and he suggested getting in the shower/​tub and seeing if steam would help, I almost slept in the car that night it was that bad. We turned off the fan (heat) and I sat in the shower for about a hour. It was a rough night to say the least. The pillows were little hard square bricks, so I propped 3 under my head trying to help the situation. The next day we could see the dirt and dust — it looks like it’s not cleaned very well, one bath towel all tattered. We checked out the next morning and found a better hotel for the remainder of our stay. To say this was a BAD experience is an understatement. First the exaggeration by management that the dogs were barking for hours (when in reality might have been 20 minutes), when he could see we just checked in — knowing our dogs, when they heard doors slam (which we heard all night — we were by an exit door) they barked thinking it was us. Then the scare of not being able to breathe because of (I assume) dog dander left in the room in the vents, possibly in the bedding. One of our worst experiences and we travel a LOT. We did not even stay for breakfast — just wanted OUT.

This hotel prominently advertises that it is an airport hotel with an airport shuttle. But if you have an early flight or late arrival you should know that the shuttle only operates from 6:30 am to 10:00 pm. We will have to drive ourselves to the airport and pay for airport parking.

I stayed here on Christmas Eve. I would have written the review sooner but I wanted to give La Quinta an opportunity to address the miserable stay I had at this hotel. Since no one has responded to my survey, I will add my warning to this hotel’s less than stellar performance.
First, I waited an inappropriate amount of time to be acknowledged by the front desk. Maybe it was 3 minutes, 5 minutes, whatever … No one greeted me at the front desk. there was simply no one around.
Upon entering my room, there was a smell… hard to place at first but it was unpleasant. However, as soon as I got into bed, I knew what it was. This is a pet friendly hotel and a smelly dog had slept on my comforter. Obviously, the comforter was not washed because the whole room smelled from it.
When I complained at the front desk, I was told by the surly girl working that night, that there were no more comforters. I went back to my room and threw the smelly dog blanket into the hallway so at least my room would air out some.
Several minutes later, the was a knock at the door saying they found a comforter. As soon as I opened the door, I could smell the strong scent of Frebreeze and the smelly one from the hallway was gone. When I said I didn’t want a frebreezed dog blanket, the maintenance guy barged past me into my room and started covering up my poor sleeping husband. grumbling the whole time how he just pulled it from the dryer. that guy is very lucky he wasn’t punched in the nose since he scared the crap out of my husband.
So, I spent my Christmas Eve in a room that smelled like a frebreezed dog, wrapped in my coat because I didn’t have enough blankets. Never again. The Radison across the street from this place is much better… my advice is go there.

Found a great rate on Hoteltonight app. Needed room for overnight rest on a road trip. We checked in at 2:30 am… Friendly staff, clean room & a comfortable bed. Coffee maker, fridge & microwave in room is very convenient. Huge flat screen in the room as well. Definitely satisfied with the booking.

Received a call on a Sunday evening from Mickey, the hotel owner’s son.
I was told that I did not wait at the front desk on check in for 5 minutes; the video was checked and it was only 2 minutes. I was also told that some restitution would have been made on my room, but I checked out.
Then Mickey said he noticed I had left online reviews. I was told that if I would remove those reviews, my room would be comped.
I told him that his entire conversation was about telling me, the guest, how wrong I was and I find that to be horrible customer service.
My reviews stand, Mickey, and you bought yourself a negative update as well.

Great hotel for only $ 77 on
! Friendly staff and right next to a pretty good shopping mall.

Hotel staff is generally helpful. Facility was clean. Except for the pool. That was pretty murky. Hot tub OOO.
We were assigned a suite on the first floor, # 108. Our room was right next to the vending and ice machines. Non-​stop noise all night, right out side our door, which offered no sound barrier what so ever.
Walls and doors do not stop noise.
TV’s only have analog channels.
We were able to move to two rooms on the second floor for the next night. With a fight, we got one night comp’d.

staying here now. no complaints! great prce. easy location to find. clean rooms. staff is quite friendly.
internet connection is great! parking is great! cant wait to check out the bfast!
mall is across the street. and a rew decent mid range restaurants nearby!

Anybody can have a bad day, but this stay was a just a series of problems. First, the Wi-​Fi connection was awful. They said several times that they were going reset it, but simple text emails were timing out. Someone finally said that their service provider wasn’t very good. The first morning, I did not get my requested wake-​up call. I let the desk know that morning, that afternoon when I returned and in the evening when I setup the call for the next morning. The person that I spoke to in the afternoon said that they tested it and everything was working. Next morning, there was no wake-​up call. Housekeeping hadn’t restocked my in-​room coffee, so I had to run to my meeting with no breakfast and no coffee. I again notified the desk that I didn’t get my wake up call. Their response was that it was on the list and I should have gotten it. I returned that evening and housekeeping hadn’t touched my room. I called the desk and told them about the missed call and missed housekeeping service. The manager came up and told me that he had tested the system and confirmed the problem. They were going to have to replace a card in the PBX and it wasn’t going to be fixed until the next day. I was also told that housekeeping was gone for the day; they brought some shampoo and fresh towels, but no vacuuming or making the bed. They offered to move me to another room, but I was checking out the next day and didn’t want the hassle of having to pack up and move. The next morning when I did not have a wake-​up call and had a do not disturb sign on my door, the phone guy called first thing in the morning and woke me up to say that he’d replaced the card and wanted my help testing the fix. I told him that he’d awaken me, but helped him conduct his test anyway. I went back to sleep for a bit before housekeeping, missing the previous day, woke me up banging around in the hallway.

Although our towels were restocked, our rooms weren’t cleaned for 2 days straight. Beds were left unmade, and garbage unemptied. Our room had no Do Not Disturb placard, but on the second day one appeared on the outside of the door, even though the towels had been replaced. Probably to cover someone’s laziness. I spoke to the owner, who was very apologetic, but there was no offer of compensation.
Also, Although I’m sure it attracts other customers, I’m not a dog fan. On previous stays I’ve been stuck in rooms next to crying animals.

Absolutely love this hotel!
I have stayed here several times on trips between Chicago and upstate New York, being that Cleveland is the half-​way point. I have a very large dog who stays with me (a Great Pyrenees), and I am beyond pleased that La Quinta is pet-​friendly with no weight restrictions. The staff is always wonderful to both myself and my dog, the rooms are very clean, and fresh baked cookies are offered nightly. What else could I ask for?

Nice room but crap shampoo and soap plus no conditioner or moisturizer. Weak sauce.

Found through Priceline, and got to say, nice place. Right by the interstate, but the room was incredibly quiet. The desk staff were very nice, and extremely helpful in letting me purchase tickets for the Rock and Roll Hall of Fame in their office when the printer in the Office Center was not working. The rooms were clean, and the bed was very comfy.

Wow — I can’t believe how awesome this hotel is for the low price! La Quinta Inn & Suites (Cleveland Airport West location) is modern, completely remodeled, clean, and comfy. The mattresses are more comfortable than my own bed at home. It is a pet friendly hotel, but don’t be turned off by that if you’re not a pet lover. You would never know that it’s pet friendly, as it is so clean and has no smell whatsoever. Our room was spotless! The rooms have huge flat screen TVs. The staff was amazing — friendly, helpful and super accommodating. Breakfast was good with very yummy make-​your-​own Belgian waffles, sausage, hard-​boiled eggs, cereal, bagels, toast, pastries, whole fruit, three juices, and more. Tip — avoid the flat, oval-​shaped hot eggs — it was the only thing we tried that wasn’t good. As for pet accommodations — there is a very large, grassy yard area on the side of the hotel, it’s next to a walking path, and there are many sidewalks in a safe area of town for walking your dog. My kids enjoyed the clean, warm waters of the hotel pool, and the hot tub also looked good. The pool hours are very generous, from 6 am — 10 pm, unlike some other hotels that are too limited. We stayed on the side of the hotel opposite the interstate highway, and didn’t hear any noise from outside. The hotel was conveniently located just off I-​480 and near the OH Turnpike. Final tip — we booked last minute, and got the best rate from Priceline/Booking.com. Thanks for a great stay, La Quinta!

Great hotel.
pet-​friendly.
Super-​friendly staff.
very clean rooms.
Will definitely stay here again when we are in the area.

Traveling from Colorado to Maine, Pete the dog and I love LQ.

I can’t say enough about the the customer service of this La Quinta. They are so accommodating and helpful. They never appear to be put out by special requests.
The hotel is very clean. The rooms are nice. Nothing spectacular, but what they do have is nice.
THis location offers breakfast. Believe me, it’s nothing fancy. You can expect some fruit, toast, bagels, cereal, waffles and some crappy biscuits and gravy. That said, it’s definitely better than most continental breakfasts offered at hotels nowadays.
La Quinta has late check out available. I would request it when you get there because they have limited 1 pm slots available. Regular check-​out is at 12 pm.
If you are in the area and are looking for a place to stay I would definitely give them a try! Compared to the other hotels in the area their prices are very reasonable. Join their rewards program while you are there and earn point whenever you stay.