Lexus of North Miami

Honestly this place today made me return my car lease and shop for a different brand I will summarize what happened. First I want to say that sales man David was a gentleman but he doesn’t make the calls.
Sunday my price for for a 27 month lease Lexus (I don’t write model for a reason) was $ 450 ‚
I went than to change tires to my old car and made sure it’s ready for return, today 3 days after my price went up by $ 75 a month to $ 525 and when I ask the manager why? she told me, «I gave you losers deal you needed to close than». For me it’s more than the $ 75 it’s the way price is manipulate base on customer face.
UPDATE
After reading Cory C. review here on Unilocal i decided to give JM Lexus a shot and boy what a difference, EVERY LEXUS SHOPPER NEED TO GET A PRICE FROM LEXUS OF NORTH MIAMI AND WHEN HE IS READY TO BUY GO TO JM LEXUS.
they have a huge lot with the biggest selection in Florida and they gave me the deal i wanted same deal lexus of north miami declined and told me «it’s a losers deal» so Unilocalers don’t be losers and shop for your Lexus at JM Lexus.

After having my car wrecked over the weekend it was a no brainier where I was going to take it. The staff at the Lexus of North Miami collision center took me right in, were prompt and courteous. I was greeted by a cheerful receptionist and taken care of by Charlie Luaces. He assisted me with my insurance company and even got me into a Lexus rental car. Got my car back like if nothing ever happened. Thanks guys!

This place is a bunch of clowns… Don, t care if it looks great and you can get a massage while waiting for your car when the have no idea what they are talking about and treat you inappropriately when you try to purchase a car… The manager could not care a less and try’s to cove up for the employees… If you put a bandaid on a pig it’s still a PIG !!! There is a reason JM Lexus IS the largest Lexus dealer in the world and now I remember why I drove up there the last time to purchase a car … Now I will go to another dealer as well… Be very careful… There is a destintive mildew smell and when it is smelled in their CPO, s there is a HUGE problem they just want to get rid of… Clowns

Thanks to Roman and Mr. Uttset my car buying experience was great. Im very happy with my Lexus IS 250. I would recommend him to anyone. Thanks for everything. They really made sure that I was happy with my purchase

Definitely the worst car buying experience I have ever had. I wish i had read the reviews before being treated so poorly.
I emailed the dealership because i am definitely buying a car within a week and since i live in west palm i told them that i would make time if they have some offers for me. they emailed me a list of cars but after i drove and hour i was told «they were all gone» the salesman then told me i was wasting his time and I was asked to leave. I can’t believe i was treated this way at a car dealership, much less at a lexus dealership. don’t fall for their bait and switch and because i didn’t want the one car they had i was wasting their time?! I’ve never been treated so rudely in my life! honestly their cars are all more expensive than the other lexus dealerships in south florida and in combination with this kind of attitude i would never recommend anyone going here.

Was thinking about buying a Lexus because I’ve heard such great things about it. I have a lease that ends in a little over a year (can’t wait) and the moment I said I’m just looking for prices to eventually get the car once my lease is gone… They don’t want to help with questions or incentive questions when I want to tie down that I’m going to buy. I’ll go to another dealership to find people who care about getting my business and loyalty and I don’t care how far I have to drive. Go somewhere where they actually care about the service they give.

They will smile and then lie to your face.
After finding a used IS250C that I was interested in online, I pursued this dealership with the intension of negotiating a fair deal. Initially my offer was rejected over the phone, fair enough. After 2 days I received a call from Fabian (a salesman) providing some compromise on the price. I let him know that based on this price adjustment that I was interested. I was told that if I wanted to come into the dealership that night the car would be available for me to test drive.
Later that evening, after a long day at work and a 35 minute drive to the dealership I was met by Fabian (after sitting in the lobby for 20 minutes.) He immediately apologized and told me that the car I came in to see could not be transported that night. I was told the car was held up at Lexus of West Palm Beach. I went on to be introduced to the manager of the dealership and was assured that the car would be available in the morning. I was told I could come in anytime after 10am on the following day to drive the car. I was told not to worry and that a hold was placed on the car whereby no one else would have the opportunity to purchase the car prior to me having a chance to purchase. I was then brought up to look at another IS250C and IS350C that were on the lot.
I called Fabian at 4:00pm the following day and was told the car had not been transported. Fabian explained that he believed that someone else placed a deposit on the car and that he thought at this point it was unavailable. I asked them how this was possible if they placed a hold on the car. Fabian mentioned he would call me back after he investigated the situation. I did not hear back from him. Although I tried to follow up to find out what happened, mysteriously Fabian stopped answering his phone.
I then decided to do my own research and found that the car was at Lexus of Pembroke Pines (not Lexus of West Palm Beach) this whole time and was available. I went into the dealership, met with a very professional and trustworthy team, test drove the vehicle and made the purchase. I then deducted that if Fabian told me the truth, I would have known that the car was at a closer dealership.
Five days later Fabian had the nerve to call me and leave me a voice mail message stating that although the car I wanted was sold, he wanted to sell me the used IS350C he showed me when I initially came into the dealership. In his message he stated that he spoke to his manager and could get me the car at the same price they agreed to on the IS250C. He then (without provocation) sent me an email with said car that was 3−4k more expensive than his quote for the IS250 (surprise another lie!).
I happily replied to his email with a picture of the car I purchased and let him know that I would be placing a review in Unilocal describing the experience and calling him and his manager out for their dishonestly.

I must say, after being a loyal customer since ³⁄₂₀₁₂ (nearly four years) you’d think that they would have a little more respect than to try and scumbag me.
I brought a 6 month old car in, my 2015 RC350 with just over 6800 miles on it, because it suddenly started to shut off and run inefficiently. After solely doing a diagnostic test of the system, Daniel Gomez of the service department informed me that it was 100% an issue caused by «faulty fuel» (saying it was MY fault), saying all issues indicate fuel contamination. Their recommendation was to remove the entire fuel tank, clean out the fuel lines, replace spark plugs and flush the entire system. All in cost would be $ 2,000 and I would supposedly be responsible. I couldn’t believe what I was hearing.
Before taking it in for a second opinion to another Lexus certified dealership (JM Lexus — 30 miles away), I sent the diagnostic read out to two auto technicians I know well to get their opinion. Both stated that from what they’re seeing, there’s absolutely no way that a conclusion can be made that the issues were caused by faulty fuel. One reason in particular is that issue P0302 (Cylinder 2 misfire) and P0304 (Cylinder 4 misfire) are the only cylinders showing misfiring issues, where if it was a contaminated fuel issue, all cylinders would be coming up misfiring. When I mentioned this to Daniel Gomez, his response was, «are they Lexus certified technicians?,» as he continued to insist that it was a faulty fuel issue.
Daniel’s demeanor from the moment I brought my car in was one lacking in empathy. It seemed as if he wanted to get my car in and out as quick as possible, which evidently was the case since he irresponsibly jumped to a conclusion that the cause was contaminated fuel. Basically, he did this to put the financial responsibility and liability of the repairs on me.
JM Lexus has been a completely different experience. After listening to my concerns (without letting them know about what I was told at Lexus of North Miami), this is part of the email that I received after they did a full diagnosis of my vehicle:
«Based on the technicians findings, he’s located the source of your shut off concern to be the fuel rail/​port injector. Most likely, this faulty fuel rail was not delivering the proper amount of fuel and as a result the vehicle would shut off — No fuel — No ignition — No power.»
They didn’t come back and put the blame on me, they properly diagnosed the car, found out what the issue was (faulty fuel rail), had the piece overnighted, and had my car back up and running in no time. No need to drop the fuel tank, flush the system, etc.
Funny thing, if I listened to Daniel, I would have spent $ 2k and the problem still wouldn’t have been fixed!
After being a customer for nearly 4 years, even though it’s 30 miles less of a drive for me than JM, I can safely say that I’ll NEVER step foot in Lexus of North Miami again after this experience.

Warning !!
Do not buy from them, they know only to sell, no sevice after, no car loaners, neglect in customers once they will know you’ll
Leave them !
I am not recommend do not buy anything from them they worsh then Walmart customer service !

I leased 3 lexus’s in the last 1.5 yrs and im actually more disappointed with lexus financial than this lexus dealership.
When i turned in my lexus to get my escalade lexus was supposed to refund me $ 250 on my account. They confirmed numerous times that it would be taken care of. Never was. I dont really care about $ 250 but its the principle. Now their saying since my acct is closed that they dont have to put the money into it. Such a scam. Imagine how much money they make by doing this to millions of ppl. Gross honestly

I love my new Lexis that my hubby got me for xmas. Thank you Gorge Lopez for hooking it up and getting me out of there in less then an hour.

Pretty awful experience. Went to look at an advertised lightly used Lexus, and was hit with a demand for (1) $ 800 dealer fee; (2) $ 1000 «certification fee»; (3) $ 299 add-​on tag documentation fee; and (4) lowball on trade. Went to CarMax and saved $ 3500+ on same transaction.

Coming in for my first service ever at Lexus of North Miami. Although I purchased my car in the Lexus of Pembroke Pines. From the minute you drive in everyone is eager to help you with a smile. To the cafeteria they have while you can wait. I had a yummy little breakfast sandwich and the two ladies were nothing but sweet! With the exception of a very rude young lady that works at the front desk of the spa, she was ordering right next to me. She was disrespectful to her OWN co worker in front of others (there was a line) It bothered me the fact that the poor lady had to take her rude comment and continue with her day… Because it’s not like she just told the lady. NO she scram it out, everyone heard. When the lady asked her to next time just let HER know and not everyone she continued to speak in a loud tone and said «there’s no other way to say it»
There is every way to say it actually. Maybe in a much nicer tone with a lower volume. There was nothing wrong with the bagel if you ask me I was standing right there watching everything. The lady did nothing but command her wish and she couldn’t even say thank you at the end. All I can say is I hope she’s not attending me next time I come in for a service and want to do my nails. I’ll be sure to make an appointment before cause apparently there’s no other way or walk ins. She was of no help whatsoever just simply rude. Failure to let customers know about options is poor customer service. I should know Working with customer service for 4 years now and I’m only 18.

We received a fair deal after haggling. The sales staff is unprofessional. Sitting in the cubicle, i can hear other enployees planning thier holiday parties. I lease a new luxury car every two years and it’s my first Lexus and thus far not impressed with the sales process. Staff aside, the sales floor is nice. Other dealers offer a beverage while waiting. Not here.

Terrible sales dept. and customer service. After wasting a day of my time waiting to discuss purchase of an in-​stock car at their dealership, Rick S said he does not want customers to «shop around» so they won’t discuss pricing via phone or email. How could you buy a car from a dealer that says that? I guess they price gouge you and this ensures you don’t figure that out. What else can one assume? Would never do business with them.

My experience with the service department was infuriating with misinformation, and rude demeanor to top off their mistakes. When you have people in a service department that are not only unwilling to help, but are also rude it is clear that a customer facing role is not for that person. Very angry customer thinking twice about whether I renew my lease with Lexus of North Miami.

If I could give 0 stars I would. Stay FAR away from this dealership. Especially from the sales manager Mayer Damouny. I am absolutely appalled by the treatment received here. I went in for a 2016 IS200t F Sport. They insisted in running my credit before crunching numbers, which I agreed to. Of course I was tier 1 credit. My salesman David Elberg, sat me down with his sales manager MAYER and the best he could do to get me to my number was leaving him with 9 «MSD» (aka 9 months of security deposit). I politely declined and walked out.
Went to 2 other Lexus dealerships in south florida, ran numbers and immediately made it to «my number» with no mention of MSD or anything shady. My surprise comes when I finally strike a deal with one of these dealerships and their financial department notifies me that Lexus of North Miami had already submitted a deal for approval. This is the lowest of the lowest, to submit a deal for financing that a customer clearly denied and walked out on. This was done with nothing but ill will and with the only intention of locking me in to Lexus of North Miami.
Save yourself time and effort and immediately eliminate Lexus of North Miami from your car shopping agenda. You will encounter nothing but shady sharks with deceptive sales tactics.

I’ve been a customer of this location for 4yrs now. The reason I keep returning is due to one person. Bobby in service. He has gone above and beyond for me every time I have been in. My family and friends have all purchased Lexus vehicles and have nothing but great things to say about Bobby.

Sales team is great– everything is nice there

What a hassle. This place tried to play me for a fool. I had leased my previous IS from here. When the lease was about to expire, I began searching for an NX. Unfortunately, I was told the salesperson my family (who are all Lexus owners as well) and I worked with had retired.
We went in and spoke to a salesperson named Alex who gave us astronomical prices and didn’t even speak to a manager to try and negotiate a better price. After that experience, I wrote an email to a manager and they put me in contact with another salesperson and another three managers. After much negotiating over the phone, we agreed on the model, packages and price… Or so I thought. My husband was stuck at the office so on Friday I told the manager Laz and salesperson Fabian that I would be there on Sunday with my father and to please have the car we discussed ready so I could pay the down payment and go!
Well, I test drove the car and when we sat down at the desk, Fabian said what I test drove is actually the Luxury model, not the Premium, and of coarse it would be more expensive. I didn’t understand how they couldn’t have ordered the car I wanted to be there. I mean, they had a three day notice.
My father asked Fabian to speak to the manager to see what price he could give it to us for and my dad would’ve paid the difference if it made sense. Of coarse, the manager wouldn’t bring down the price to what my father asked. My father even told Fabian that he is looking to purchase the new RX in cash and asked for a better deal with that said. No one cared… They just played us… So we got up and left. We went to Lexus of Pembroke Pines after picking up some lunch and I leased my car there with no hassle.

They sell a really bad condition car. I bought a car from them, and found the many problems in a month after purchase. But they just will tell you, It was fully serviced. We did our best.
I was told by a car repair shop, car has a damage about $ 3000 level.
Also they will not take care of the recalls for used car and not let us know then let us go with car. Actually, i need to wait almost half day at a car repair shop to take care of them. Wasted a lot of time just because they are lazy.
Also one of sales managers is very intimidating.
Dont go if you dont wanna waste your money and time. There are plenty of dealers in Miami.

My experience was atrocious. I made it cleared that I wanted to get out my lease. After all their fees they were $ 4000 more then Carmax. I was told it would be done one week took three weeks to get title. The management interest ends once a sale takes place. I was told to go Jim Moran unfortunately did not take that advice. This place is the reason car dealers have such low respect by the public. Please look at all other options!

If there is lower than 1 they would get it. I went in to get a deal on an IS350 °F sport. The guy who helped me first Giovanni was a young guy who was happy and eager to show me the cars. He was pleasant and nice. Then came the time for pricing… Giovanni took me into his managers office (I think he name is John) corner office. This guy tried the already very well known dealership style tactics of not giving you a straight forward price and that the price only good for today. I had already explained to him that it’s between the Lexus or the C300 and his price will make me decide. He then did the let me check with management Yada yada move. Came back and said I don’t want to give u a price bcos u will take it to another dealership to beat it by $ 20 dollars… I just laughed … If I’m buying a car for 45k really am worried about $ 20 dollars? Ok sure …
Long story short… He was happy to see me leave without giving me a price… Rude and no salesmanship… Needless to say my $ 40k will be spent somewhere else

Very nice dealer, clean and huge, especially the best part is the service center.
Bobby Rahmani is the best, professional excellent attention, really good.
Imposiible better.
Thanks.

Unfortunately I am very displeased with this Dealer. I had an issue with my rims. The hyper silver finish is coming off and the rims look like zebras. I went to the dealer to ask what is going on, I’ve only had the car for a month. They told me it was because of a product I used on my rims. I told them I only got it washed once outside the dealer and I saw them only use soap and water. The service tech said it was probably the soap’s high acidity level.
Regardless of this, I was disappointed that after having my car washed with soap, the rims could stain in such a fashion. Of course the dealer didn’t want to cover the cost. That isn’t why I give them a bad review. I am writing this because of how I was treated. Being in the service industry myself, I was calm, collected, and respectful, in return I was treated very poorly. Using the word «sir» at the end of your sentences doesn’t equate to good customer service.
I asked why I was never told the hyper finish on the rims was so fragile enough that I had to babysit them every time the car got washed, the reply «we shouldn’t have to tell you how to take care of your car» — I am extremely upset, I even went to a sales guy for help. He was better suited at «decent» customer service, but in the end, his rational didn’t make sense either.
It’s amazing how some dealers waste no time throwing customers under the bus AFTER they have put their faith in them by giving them their business.
Once my lease is up, I will not be doing business with this dealership ever again. As far as the product goes, I am so disappointed in Lexus.