Make Me a Star

Had a «Frozen» party for my daughters birthday! The staff dressed up and looked great and my daughter had a blast!!! Everything was perfect!

Well so far I am not too impressed with the way this business is run. No one is ever there to answer the phone, it doesn’t matter what time of day you call they just don’t answer it. In addition you can leave a message however it is pointless as no one ever calls back. I pretty much have spoken to two young gals who are as helpful as they can be but I had to call numerous occasions to actually speak with a live person. Crazy as it sounds I still went ahead and booked a birthday party because my daughter has her heart set on it. The party is later this month so I will update as to what the outcome was. Wish me luck I think I am going to need it

In August of 2012 I brought my nieces here for my niece’s birthday. I did not book a full party, just a fun package for the two girls. The package I paid for was approximately $ 150 and it included a make-​over and making a music video. The girls had a blast while we were there — they got to put on costumes, have their hair sprayed with color hair spray, and had make up applied. Then they made a «Call Me Maybe» music video. I was told at the end of the session that their DVDs (my package includes 3) would be ready for me to pick up in 6 weeks. This was problem # 1 — not at any time when I spoke with the Make Me a Star staff prior to our session did anyone tell me that it would take 6 weeks — but I figured, ok, the girls had a great time, it is what it is. I’ll just have to drive ALL THE WAY BACK HERE in 6 weeks. Well — 6 weeks passed and I received no phone call. Starting in October through now, January (5 months later) I have left multiple voicemails (I can’t seem to ever get through to anyone live anymore) asking for the status of my DVDs and have received NO return phone calls. Not even one. Back in October, I did get someone live once, who told me «There are a lot of Call Me Maybe videos, so I’ll have to search and get back to you» — which he didn’t. Sounds to me like they aren’t very organized and their customer service is seriously lacking. I’ve just filed a complaint with the BBB as well, because what we got was not worth what we paid, especially since I have still yet to receive my DVDs. It’s a shame, because otherwise I probably would’ve rated the place 3 – 4 stars.